American Express Complaints and Reviews

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American Express
Main address: P.O. Box 981540 79998-1540 El Paso TX
1-800-528-4800, ,
  • 175+1 mobile complaints
  • $100K claimed losses
  • $571 average
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  • 2 days ago
  • Credit Cards
  • Pennsylvania, United States
  • Cancelled Credit Card
  • 10

My American Express Credit Card was wrongly cancelled. I never really use credit cards and I have hundreds in my desk, however this angered me to no end. Also, my balance is 0$ on all of my credit cards. I called the number on the back of the cc and was sent to India. I could not understand most of the time what they said. I did understand that I didn't use cc much, and other reasons for... Read more

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  • Oct 06
  • Credit Cards
  • Reno, Nevada
  • Late Payment
  • 28

I have had a card since 1982 and have never had a late payment EVER. But now because I paid my September bill on August 18 I am being charged a late fee for no payment rec'd in September. Does this sound kind of crazy that I always pay for my next month before I even get a statement? I was informed that when you redeem rewards to make a payment it doesn't matter when the payment was to be... Read more

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Alot of foolishness. Someone used my card I caught it the same day, had a long conversation with AES .They told me to call the merchant I did the merchant returned the money. AES then told me to have the merchant call merchant services I did and they are giving me a problem giving me back my money.This card is a nightmare.I'm call Bbb. Add comment

     

  • Sep 30
  • Credit Cards
  • Port Charlotte, Florida
  • Payment Statement
  • 1
  • 1
  • 10

Missed a payment for the first time in 35 years because a glitch put me on paperless statements. Since I did not get a statement I missed the payment. Card was declined. Called and talked to somebody in I think India. They put me on hold while they e mailed each other. Terrible customer service. Should be called Indian Express. Easy to fix. I now use my free Master card Read more

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  • Sep 18
  • Credit Cards
  • Singapore, Singapore
  • Amex Card
  • 46

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjustifiable annual fee of S$7,000 up from S$5,000. My card was officially cancelled as of end July 2014 with last bill payment verified and fully paid. As of then, my card is cancelled and invalid which is GREAT. I received several calls from AMEX to inform me that there are some... Read more

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  • Sep 11
  • Credit Cards
  • Raleigh, North Carolina
  • Credit Score
  • 23

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio and credit score? They couldn't answer. I understand that banks are in charge. It seems that they just don't care for YOUR business. I told them that I pay full amount early in the year, then use the card to gather rebate dollars I have bought jewelry,tires and other special... Read more

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  • Sep 09
  • Credit Cards
  • Houston, Texas
  • Electronic Billing
  • 25

BOUGHT TEMPORARY CARD LOADED IT WITH MY ELECTRIC BILL MONEY CARD ACTIVATED IN STORE BUT SOMEHOW THEY CANT FIND PROOF I BOUGHT THE CARD AND ADDED MONEY SO THEY ASKED FOR PROOF DID THT STILL NO MONEY CARD NOT ACTIVATED LIGHTS BY THE WAY OFF ITS ABT 98 DEGREES IN LOUISIANA NOT TO MENTION THE FOOD IM GOING TO LOSE BECAUSE THEY WILL GET BACK TO ME IN 7 TO 10 DAYS SO MY LIGHTS ARE OFF I HAVE NO MONEY... Read more

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  • Aug 16
  • Shipping
  • Wrong Product Delivery
  • 26

I was shipped the wrong item from rewards and returned it and Amex is slow in reimbursing my points. I purchased a very expensive camera worth almost 700,000 rewards points. It is described on the rewards website for Amex including lens. The camera was shipped "body only" no lens - I fought with the rewards dept. because they say I ordered a camera without a lens...I took screen shots of the... Read more

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  • Aug 12
  • Credit Cards
  • Late Payment
  • 58

Been a business card member since 1991. Always paid bill on time. Many years ago I had a PAY OVER TIME FEATURE offered and took it. Been paying double and triple payments. Went to the hospital for a few weeks in May 2014. AMX bill came in and I forgot to pay it but when rep called I paid it in full. Rep called asked only for a minimum payment - instead I paid it off. Unknown to me AMX took... Read more

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  • Aug 12
  • Credit Cards
  • Toronto, Ontario
  • Wire Transfer
  • 53

I have been a customer with Amex since 1992 c For the last 9 years I have been paying the card form Jakarta Indonesia via wire transfer. Each month I simply fill out a form exactly the same each time and for whatever reason or another bank of Montreal who is the initial recipient before it goes to AMEX messes it up. ( this seems to happen 1 to 2 times per year) however in the last few months its... Read more

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