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American Express

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82 complaints

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American Express - AMEX is a diversified financial services company that was founded in 1850 by Henry Wells, William Fargo and John Butterfield. American Express specializes in credit card, charge card and traveler's check business. The tagline of the company is: "Are you a card member?" American Express provides a line of credit card products, such as One card, Discover card, Centurion card, Blue card, Red Card, Clear card, Express Pay card and Plum card that allow their customers to carry a balance, interest protection, rewards program, savings accelerator plan, damage waiver and a variety of other benefits.

American Express is a truly international company that has offices all around the world. Please try to contact American Express Customer Service directly prior to posting any complaints on this site.

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American Express Reviews

Ajwarg
American Express - Ameerican Express poor customer service

A word of warning for those of you that are excited about the option to transfer point to Aeroplan/Air Canada. I have been a long time card user and just transfered the advertized ...

#291497
Jan 24, 2012
61

Jevi
American Express--Leave them at home!

After years of applying and being rejected for an American Express (AE) card, I finally received a letter saying I was preapproved. I was skeptical because I had some late payment...

#287348
Jan 08, 2012
147

Sebeticus
American Express Lies about Gold Card

Amex lied to me too about the Gold card before I opened it under a promotion. First they said I could get the promotion value in cash which was untrue. Second, they told me the e...

#285095
Dec 30, 2011
196

Tal1234Tal
American Express Travelers Cheques-- Refund refused despite police report.

A few months ago $1,350 in traveler's checks was stolen from me during a trip to Thailand along with a few other things from my bag. I did the right thing and reported the checks ...

#284928
Dec 29, 2011
172

Anonymous
American Express Lies

Never missed a payment. I am a Gold card member for almost 20 years. Called Amex in advance of a big charge and was told the pay over time option was available on Friday November ...

#277849
Nov 28, 2011
221

Anonymous
American Express foreign fraud

A foreign charge in EUR was incorrectly debited to my Australian American Express credit card. When I queried this amount, it was then refunded, again in EUR. However as it is an A...

#277500
Nov 27, 2011
173

Lukehawt...
American Express bait and switch

The day I recieved my new AMex gold card I received a new offer in the mail for $250.00 in restaurant certifictaes if I sign up for the Amex card. I called right away and told them...

#276900
Nov 23, 2011
205

Anonymous
American Express - Can't seem to get my address change done properly

When I tried to explain to your lousy Fraud department who I was and that I had just moved and some one at American Express must nott have made my request that my address be change...

#273405
Nov 07, 2011
206

Karenkat...
American Express Lies !!!!!!

DO NOT BELIEVE WHAT AMERICAN EXPRESS TELLS YOU BY PHONE-THEY LIE! I have been a loyal customer of theirs since 2006-never missed a payment. I had an unexpected financial bump due t...

#269337
Oct 20, 2011
266

Cturne1@...
American Express - Deceptive credit practices

I am writing to complain about American Express. I applied to open an American Express credit card toward the end of August, and was approved for a $3700 li...

#269206
Oct 19, 2011
248

Anonymous
Bait and Switch American Express and Ritz Carlton

On line package booking with AMEX card advertised for $299. Well, big surprise, when you call to reserve, you are told the rate is $494!!Was told it was based on availability...

#262923
Sep 19, 2011
236

Divemast...
American Express

In March 2011 I was starting a new business and needed extra cash to get up and running. Just as I was getting back on my feet and started working again American Express notified ...

#256555
Aug 19, 2011
213

Jcl3651
American Express - AMEX Auto plan

I carried a balance of $1 ,500 on Amex charge from December 2010 made payments of $300-350 until March 2011 AMEX contacted me and I set up a payment plan explaining I had been unem...

#255960
Aug 16, 2011
300

Admirero...
American Express - used to be so good...

15 year customer of Amex, perhaps $500,000 of personal and business transactions, perhaps $1,000,000 in transactions through my business, payments generally very good, occasionally...

#250482
Jul 21, 2011
362

Freddy
American Express - Refusal to Honor Agreements

After being a card carrier for more than 35 years I found myself in financial straits and contacted American Express to try to work out a payment plan.After numerous ca...

#250366
Jul 21, 2011
242

Gacon60004
American Express - 45 YR CARDHLDR FOR AMER EXP "SCREWED"

Hav had Amer Express Card for over 40 yrs...missed a 39.00 pmt..and they spent 2 months..having me copy, fax and email..account info..then told me..they can't reinsta...

#249888
Jul 19, 2011
371

MitziG
American Express - NO Common Sense Rule for AMEX

Today, I've spoken to Amex Reps regarding a charge I've agreed to but, will not transact until Oct 25. However, I feel that regarding the background of the transaction tha...

#248240
Jul 11, 2011
253

VincentDem
American Express Cancels Card, Hurts Credit History Despite Perfect Payment Record

American Express canceled my credit card and reported to my credit history "Account Closed by Credit Grantor" despite my perfect payment history with them. I had a...

#248027
Jul 10, 2011
493

Anonymous
American Express does not stand behind customers

Amex did not "back us" concerning a dispute and sided with the merchant. Cymax charged us $190.00 to return/restock 6 bar stools that were cancelled and Cymax shipped them anyway. ...

#247167
Jul 05, 2011
333

Anonymous
American Express does not reconize phone orders! Be careful merchants!

American Express does not stand behind merchants accounts!Our floral shop does business via the phone, 100% and when their "clients" contact us for floral arrangements, event...

#247043
Jul 05, 2011
268

Anonymous
American Express - Cancelled w/o notification

So after 25 years, amex cancelled my credit card for "inactivity"., didn't notify me, I even called to make sure it was working, and activated it!!! I reached mexico, and no cr...

#245059
Jun 23, 2011
363

Anonymous
American Express - Deceptive Ads

Used deceptive ads when promoting Mother's Card flower with promotion code "Prager." Stated $19.95 plus tax, no mention of extra shipping charges Received bill from American Ex...

#240414
May 30, 2011
241

Msaldivar
American Express travel is ridiculous

On May 26 2011 I suppose to catch a flight from KRK Poland to PRG Czech Republic where I had connecting flight to JFK New York. Two days before my trip I checked my last email from...

#240378
May 30, 2011
263

Anonymous
American Express - Big business and little people who are us middle class fools

I recieved a letter letting me know that my credit limit was lowered on all my cards to (1000) one thousand dollar limit. I have been a customer for about (15) fifteen years and ...

#233200
Apr 19, 2011
531

LorrieHale
American Express Is Horrible

I was scammed by Trvelocity. They charged me for a hotel I cancelled and refused, absolutely refused, to refund my money. I requested an investigation and refund request with Ameri...

#228097
Mar 22, 2011
332

Daddydre07
American Express late fees

Dear American Express, Please note that I will no longer be using your services or charging anything to your credit card. Because I was laid up sick in bed for 10 days, I w...

#224440
Mar 01, 2011
804

Rajbond11
American Express Misleading Billing Practices

I am planning on canceling my American Express Gold Card for which I pay $125/year because of their misleading practices which they do not admit to. My January 2011 statement and ...

#224288
Feb 28, 2011
1117

DebShirle
American Express - Amex Assurance Company

This company insured me over the phone thru my travel agent. I recently had to cancel the trip due to a new medical condition ( a herniated disc), however, they denied me on a pree...

#214821
Jan 05, 2011
239

Anonymous
American Express the Evil

December 31st, 2010 at 16:22 Boycot American ExpressI was a 13 year member / customer of American Express. With A credit score off 800 and decided to open a Impor...

#214054
Dec 31, 2010
549

Anonymous
American Express - Don't want my money!

My card of preference for personal and company purchases is American Express due to the air miles and extended warranty. I would do all of our purchases at this chain due to locati...

#210469
Dec 07, 2010
289
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Related Information

Credit Cards
A credit card is a system of payment. It is named after the small plastic card. The card is issued to users of the system. The issuer lends money to the user to be paid later to the merchant. It is different from a charge card, since it does not require the balance to be paid off in full each month. It allows the consumer to 'revolve' his/her balance with the interest being charged. Almost all credit cards are issued by local banks or Credit Unions. They are of the same shape and size as indicated by the Standard. Credit cards are issued after an account has been approved by the credit provider. The validity of the card is verified using a credit card payment terminal or Point of Sale (POS) system. Sometimes poor security level of the credit cards and/or credit card systems can provide different possibilities for fraud. There's even such a thing as a black market for stolen credit card numbers, which are usually used quickly before the cards are reported stolen. So, be aware!

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