American Express Complaints and Reviews

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American Express
Main address: P.O. Box 981540 79998-1540 El Paso TX
1-800-528-4800, ,
  • 162 complaints
  • $83.3K claimed losses
  • $511 average
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  • Jul 17
  • Credit Cards
  • Canceled Cards
  • 1

We are a small company who decided to go with American Express in May of this year. When we got our cards, we were encouraged to stop using any other payment methods and use our Am/Ex for all of our business expenses. Like many other small businesses, we are successful, but cash strapped. We put our Am/Ex as our main payment method for all of our online business transactions, distributed cards... Read more

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  • Jul 16
  • Credit Cards
  • Baton Rouge, Louisiana
  • False Advertisment
  • 1

American Express falsely advertises. If approved for the Gold Delta SkyMiles Credit Card today you can get a temporary minimum credit limit of $1,000 to use on Delta.com instantly.†. Not true. Liars. They also advertise Earn a $50 Statement Credit after you make a Delta purchase on your new Card within your first 3 months.†. Liars!!! Now i get screwed out of $50 due to false advertiser as I will... Read more

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  • Jul 16
  • Credit Cards
  • Serve Card Registration
  • 1
  • 5

I recently bought a serve card for my 16 year old son. Their monthly fees, reload fees etc were lower than the prepaid visa he was previously using-so it sounded like a good deal... should've know better... we registered the card w/ my SSN (just as we had done with the visa) well AMEX said that "application" it's still "pending". (Seriously an APPLICATION for a PREPAID card!?!) He needed more... Read more

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  • Jul 07
  • Travel
  • Town And Country, Missouri
  • Free Companion
  • 6

After paying $195 for my AE Skymiles Delta platinum card i received the code for a Delta free companion ticket. The problem is i cannot find a reasonable flight to use it. The available flights, if any, are more expensive, have very early departure (6 am), long wait over between connection etc. The worse part was when I called AE to cancel my card before they charge me another $195 for another... Read more

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  • Jul 02
  • Finances
  • Serve Card
  • 3

So, I've had issues with Amex before with their electronic transfers, and electronic payments and such, but that was a while ago, and thought they might be resolved. Apparently they are not!! I got the card, created an account to get a card with my name on it, and all seemed good. Then I wanted to load some cash on the card from my checking account, and here it takes 3 TO 5 DAYS to complete the... Read more

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  • Jun 27
  • Credit Cards
  • Bluefield, West Virginia
  • Card Support Service
  • 2

Customer care number is the absolute worst I have ever had the extreme displeasure of trying to communicate with. Was on phone for over nine hours trying to get my Serve card registered. Each call told me a different reason why I was unsuccessful. From you can't use IE, you must use Google Chrome; our system is updating, try back in one to two hours; The card is defective, return to to Wal... Read more

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  • Jun 27
  • Credit Cards
  • Closed Account
  • 1
  • 9

They closed my account for the vaguest reason of all, with a 786.54 balance, then told me they would not send me a refund until a $1.00 hold fell off, then I would need to have the account reviewed for 7 - 10 days, then if they opted to, it would take 7-10 days to have a check issued and sent to me. THE ABSOLUTE WORSE CUSTOMER SERVICE ON THE PLANET, with each person I spoke to giving me a... Read more

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  • Jun 19
  • Banks
  • Phoenix, Arizona
  • Bank Services
  • 3

You can put money in, but have to go through *** to get it back. Was a loyal American Express customer, credit card and personal savings accounts. They cancelled my credit card because I had a positive balance. For the last two weeks I've been trying to get MY money out of MY personal savings account. First I tried to link it to an account at a different bank. They said three working days for the... Read more

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  • Jun 15
  • Credit Cards
  • Charlotte, North Carolina
  • Amex Card
  • 19

I have been a loyal AMEX customer for over 20 years and have never made a late payment. Currently, I have 2 AMEX cards and pay $600 / year in fees. Last week, when my payment wasn't drafted on the due date, I realized that I was now 2 days late in paying my card. I pay in full for both cards, every month and have a 750+ credit score. I called the rep and made an immediate payment. Three days... Read more

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  • Jun 11
  • Credit Cards
  • Customer Support
  • 12

So I usually do not order off of the internet, but something unexpectedly came up and I had to order a replacement part. A cheap drive belt, but I do not have a credit card and do not want one, I just had to get something for a one time use, so I purchased a serve card from Walmart. I put 20 dollars on it and then I went home and I added the belt to my cart and went to check out, entered my... Read more

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