1.4
  • No hold time1 votes
  • Customer service4 votes
  • Unhelpul customer service3 votes
  • Attitude of representative2 votes
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  • Jan 18
  • Credit Cards
  • Credit Limit
  • 13
  • REVIEW RATING 3/5

I HAVE BEEN CALLING FOR MONTHS TO LOWER MY 17% INTEREST RATE. LAST TIME I CALLED EARLY JAN 2015 I TOLD THEM THEY WERE SUCKING MY BLOOD AND I HAD PAID OVER 2K JUST ON INTERESTS IN 2014. THEIR RESPONSE WAS TO LOWER MY CREDIT LIMIT TO ONLY $200.00 OVER MY CURRENT BALANCE. WHEN I CALL...THEY ASK ME TO CALL BACK OR TO SELECT AN OPTION TO BE CALLED WITHIN AN HOUR...I HAVE BEEN A CUSTOMER FOR YEARS AND... Read more

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  • Jan 12
  • Credit Cards
  • Scottsdale, Arizona
  • Credit Card Charge
  • 19
  • REVIEW RATING 4/5

I recently had a problem with two late payment charges on my statement, and a notice to the credit bureaus. This occurred after I switched to "paperless billing." I inquired by telephone to learn that my statements were sent over the internet and I should have been aware that they were overdue; no notices of late payment due. When I tried to describe the problem in an email, I learned that there... Read more

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  • Jan 05
  • Finances
  • Martinez, California
  • Credit Card
  • 19
  • REVIEW RATING 3/5

On two occasions, due to illness and hospitalization, I paid my bill a few days late. I called American Express and they agreed on both occasions to waive the late charge and any accrued interest. They then failed to do so. When I called to follow up, their response was that they have no internal documentation of my phone calls, and without the name and ID number of the representatives with... Read more

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  • Dec 29, 2014
  • Credit Cards
  • Salt Lake City, Utah
  • Interest Rate
  • 19
  • REVIEW RATING 4/5

Absolutely ridiculous to me! I paid my balance of $4k on my last statement and received another bill for $21.93 which they refuse to ADUST from the account due to "revolving" interest. WTF is that? Watch the fine print on your statements. Glad that I closed my accounts. I would like to say that it was nice doing business with you. I work in Customer Service and you are pathetic that you can't... Read more

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  • Dec 23, 2014
  • Credit Cards
  • Arlington, Virginia
  • Account Deductions
  • 52
  • REVIEW RATING 4/5

A merchant fraudulently obtained my business in the amount of about $500. I immediately reported this to AMEX at the end of July. Like they promise in their advertising, they said "we've got it from here, no need to contact the fraudulent merchant." Well, five months later and 12 phone calls and one signed statement to AMEX later, the 'customer service' rep told me flat out that "they could do... Read more

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  • Dec 13, 2014
  • Credit Cards
  • North Providence, Rhode Island
  • Account Setup
  • 22
  • REVIEW RATING 3/5

I spent approximately 2 hours today on phone #1-866-414-8623 and spoke to a Rubin( I had a problem understanding him) he was totally unable to help me set up an account to check on my AAA pre paid Amer Ex Card. I asked for a supervisor and was on hold a long time and then spoke to Rene and she too was unable to help and kept placing me on hold and finally I was disconnected. I made 4 to 5... Read more

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  • Dec 11, 2014
  • Credit Cards
  • Privacy Policy
  • 25
  • REVIEW RATING 3/5

Had a Blue Serve card closed card to new One Vip Serve Card. Got new card followed the setup and then was told to contact AE security. They wanted to verfiy who I am. Have 3 Visa cards 2 MasterCards and a Discover Card. Never had to provide a copy of my drivers license or bank statements before. This serve card with American Express is prue ***! Wanted the card to use in stores like target and... Read more

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  • Dec 03, 2014
  • Credit Cards
  • Westport, Connecticut
  • Credit Card
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I made two calls to American Express today: one lasted 6 minutes and was ended by a disconnect by a rep.This occurred after entering my credit card number in response to a prompt and the entering it two more times while speaking to reps; apparently their systems don't pass the numbers to the reps. The second lasted 13 minutes, and I ended after speaking to a rep. and being put on hold; after... Read more

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Stay stay away . I have never experienced the horrible customer service I received today. The representative was essentially saying they didn't really care for my business. I will never give American Express another chance. Add comment

  • Dec 02, 2014
  • Credit Cards
  • Salt Lake City, Utah
  • Credit Card Limit
  • 1
  • 1
  • 68
  • REVIEW RATING 5/5

We've been stellar AMEX customers for well over 30 years. We paid off the card completely and hadn't used the card for roughly 4+ months, then used the card for a small $2000 purchase a month ago - Last week, we wanted to make a big item purchase, and went to charge a very large amount using our AMEX card. The card charge was declined - found out AMEX lowered our Available Credit by 31K (yes,... Read more

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