American Express Complaints and reviews

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  • 148 complaints
  • $102,614 claimed losses
  • $693 average
  • 10091 since Feb 27, 2007

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American Express
Main address: P.O. Box 981540 79998-1540 El Paso TX
1-800-528-4800, ,
American Express reviews, American Express complaints, read American Express reviews, find American Express reviews, American Express scam reports
  • 148 complaints
  • $102,614 claimed losses
  • $693 average
Had an experience with American Express?
Submit review ›
148 reviews found
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  • 1 day ago
  • Madison, Wisconsin
  • Credit Card
  • 3
  • 20

If AMEX makes your payment due on a Sunday, they expect the payment on a Sunday. I incorrectly assumed that the next business day would be acceptable. I also pay on-line via my bank and they will not process payments on Sunday. However, this does not matter to AMEX. Been a customer for 10 years and they charged me $32 in interest for making my payment on the next business day, which in my... Read more

Was this review helpful? 1 1

  • Mar 26
  • Prepaid Serve Card
  • 9

the serve card is a prepaid card not a credit card! you can not get cash back the only option is credit you are limited on how much of your money you can take out of an atm your only option to get YOUR MONEY!!!!! T HATE THIS CARD!!!! IT is going to take 3 months to get my money off of this card! then i will close it and cut the card up into little tiny pieces and throw the pieces into the... Read more

Was this review helpful? 0 0

  • Feb 28
  • Norristown, Pennsylvania
  • Weight Loss Supplement Shipping
  • 11

I received a weight loss supplement from a company called HealthBuy. I opened 1of3 bottles and started taking the supplement as directed. The product called Green Coffee Bean Extract. After the first day, I began to experience severe headaches. I returned the product immediately being detrimental to my health. The company HB would not refund me the cost of the open bottle stating, "There will be... Read more

Was this review helpful? 0 0

  • Jan 19
  • Lakewood, California
  • Serve Card
  • 16

I went in side a Verizon Wireless Store to make a purchase during the week of Christmas 2013. They had a sell on there Tablets, so I purchased (2) and was told that I when get $50.00 off each tablet and up to $200.00 in saving when I sign up for the American Express Serve Card. After not receiving the $50 as promised, After calling Verizon, I was told to call American Express Serve card. I spoke... Read more

Was this review helpful? 3 0

  • Jan 13
  • Tel Aviv, Tel Aviv
  • Billing Charges
  • 2
  • 43

Jan 13, 2014 American Express Executive Offices 200 Vesey St New York City NY 10285 USA Dear Sir/Madam: I have been unable to resolve a problem with a former American Express card (**** ****** *****) connected to an account I have with Fidelity Investments X99-047473. The problem is as follows: On October 2013 Fidelity Statement, I found that American Express charged me $1,495.08. I had... Read more

Was this review helpful? 1 0

  • Dec 24, 2013
  • American Express Credit Card
  • 1
  • 36

I got a call from Amex today saying they need me to submit a tax form called the 4506T in order to conduct a financial review and our credit cards (mine and my husband) will be put on hold. here is the problem, on the december 21st, my husband decided he wanted to buy a rolex at tourneau nyc for 17k. initially we wanted to pay by Citicard (debit) but we couldnt get a hold of citi rep (it's a... Read more

Was this review helpful? 1 1

  • Dec 11, 2013
  • Worcester, Massachusetts
  • Phone Service
  • 1
  • 209

I have been a JetBlue AMEX card holder since 2005 and recently put some items on my card including my vacation next year to DisneyWorld. This was a great way to get points(so I thought). There were recent transactions that totalled around 7k of the 21k credit line. AMEX decided to cut the rest of my credit line without a phone call. Now thanks to AMEX my 750 credit score will drop. I will... Read more

Was this review helpful? 1 0

  • Dec 06, 2013
  • Elmhurst, Illinois
  • Credit Card
  • 20

purchased 6 cards at $3k each, $18k total, but they couldn't provide an itemized receipt so I called immediately to cancel it. I would then have to go back online to AMEX to buy the cards individually x6. But since I cancelled the 18k previously, they wouldn't allow me anymore purchases because the 18k was still "pending" and wouldn't clear from my account for who knows how long...they couldn't... Read more

Was this review helpful? 0 0

  • Dec 04, 2013
  • Atlanta, Georgia
  • American Express Service
  • 32

Customer service is HORRIBLE. You get someone in India, then they can tell you the policies in broken English, no one can help, supervisors are idiots. I have been on hold for over an hour waiting on a supervisor, I returned items to walmart and was issued a credit, of course it has not shown up on the card and the idiots in India have no idea, so I am on infinite hold as is the issue EVERY TIME... Read more

Was this review helpful? 0 0

  • Nov 15, 2013
  • Brooklyn, New York
  • Charges
  • 1
  • 48

I have been a loyal amex customer for over 7 years, I've spent over 100k on my card, I was a few hours late on a payment (perhaps I even tried paying online and there was an issue on their website, I have a vague memory) I got charged 2 months interest on all my transactions, I called up complaining, the rep that picked up the phone was nice but needed help from a supervisor, so she got someone... Read more

Was this review helpful? 1 0
 
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