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American Express - AMEX is a diversified financial services company that was founded in 1850 by Henry Wells, William Fargo and John Butterfield. American Express specializes in credit card, charge card and traveler's check business. The tagline of the company is: "Are you a card member?" American Express provides a line of credit card products, such as One card, Discover card, Centurion card, Blue card, Red Card, Clear card, Express Pay card and Plum card that allow their customers to carry a balance, interest protection, rewards program, savings accelerator plan, damage waiver and a variety of other benefits.

American Express is a truly international company that has offices all around the world.
Please try to contact American Express Customer Service directly prior to posting any complaints on this site.

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American Express Reviews

Anonymous
American Express - Fraud department
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

The people who open the cases for fraud department- american express 800-528-2121. DO NOT TAKE THE INFORMATION PROPERLY. take too long to verify a change and do not send the email...

#317705
May 10, 2012
13

Anonymous
American Express - Corporate Customers Beware!
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Recently I had 8,000.00 U>S> charged to my amex Corporate card for Japan Airline tickets which I did not buy. Amex Fraud notified me and said the charges were denied. No problem, I...

#297984
Feb 17, 2012
239

Anonymous
American Express Application Process is Worthless
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

American Express may have the most worthless application process I have ever encountered. When submitting an application online I am told I will receive a decision wit...

#295529
Feb 08, 2012
242

Ajwarg
American Express - Ameerican Express poor customer service
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

A word of warning for those of you that are excited about the option to transfer point to Aeroplan/Air Canada. I have been a long time card user and just transfered the advertized ...

#291497
Jan 24, 2012
260

Jevi
American Express --Leave them at home!
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

After years of applying and being rejected for an American Express (AE) card, I finally received a letter saying I was preapproved. I was skeptical because I had some late payment...

#287348
Jan 08, 2012
332

Sebeticus
American Express Lies about Gold Card
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Amex lied to me too about the Gold card before I opened it under a promotion. First they said I could get the promotion value in cash which was untrue. Second, they told me the e...

#285095
Dec 30, 2011
399

Tal1234Tal
American Express Travelers Cheques-- Refund refused despite police report.
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

A few months ago $1,350 in traveler's checks was stolen from me during a trip to Thailand along with a few other things from my bag. I did the right thing and reported the checks ...

#284928
Dec 29, 2011
405

Anonymous
American Express Lies
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Never missed a payment. I am a Gold card member for almost 20 years. Called Amex in advance of a big charge and was told the pay over time option was available on Friday November ...

#277849
Nov 28, 2011
405

Anonymous
American Express foreign fraud
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

A foreign charge in EUR was incorrectly debited to my Australian American Express credit card. When I queried this amount, it was then refunded, again in EUR. However as it is an A...

#277500
Nov 27, 2011
316

Lukehawt...
American Express bait and switch
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

The day I recieved my new AMex gold card I received a new offer in the mail for $250.00 in restaurant certifictaes if I sign up for the Amex card. I called right away and told them...

#276900
Nov 23, 2011
309

Anonymous
American Express - Can't seem to get my address change done properly
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

When I tried to explain to your lousy Fraud department who I was and that I had just moved and some one at American Express must nott have made my request that my address be change...

#273405
Nov 07, 2011
394

Karenkat...
American Express Lies !!!!!!
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

DO NOT BELIEVE WHAT AMERICAN EXPRESS TELLS YOU BY PHONE-THEY LIE! I have been a loyal customer of theirs since 2006-never missed a payment. I had an unexpected financial bump due t...

#269337
Oct 20, 2011
459

Cturne1@...
American Express - Deceptive credit practices
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

I am writing to complain about American Express. I applied to open an American Express credit card toward the end of August, and was approved for a $3700 li...

#269206
Oct 19, 2011
426

Anonymous
Bait and Switch American Express and Ritz Carlton
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

On line package booking with AMEX card advertised for $299. Well, big surprise, when you call to reserve, you are told the rate is $494!!Was told it was based on availability...

#262923
Sep 19, 2011
409

Divemast...
American Express
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

In March 2011 I was starting a new business and needed extra cash to get up and running. Just as I was getting back on my feet and started working again American Express notified ...

#256555
Aug 19, 2011
302

Jcl3651
American Express - AMEX Auto plan
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

I carried a balance of $1 ,500 on Amex charge from December 2010 made payments of $300-350 until March 2011 AMEX contacted me and I set up a payment plan explaining I had been unem...

#255960
Aug 16, 2011
481

Admirero...
American Express - used to be so good...
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

15 year customer of Amex, perhaps $500,000 of personal and business transactions, perhaps $1,000,000 in transactions through my business, payments generally very good, occasionally...

#250482
Jul 21, 2011
545

Freddy
American Express - Refusal to Honor Agreements
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

After being a card carrier for more than 35 years I found myself in financial straits and contacted American Express to try to work out a payment plan.After numerous ca...

#250366
Jul 21, 2011
352

Gacon60004
American Express - 45 YR CARDHLDR FOR AMER EXP "SCREWED"
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Hav had Amer Express Card for over 40 yrs...missed a 39.00 pmt..and they spent 2 months..having me copy, fax and email..account info..then told me..they can't reinsta...

#249888
Jul 19, 2011
553

MitziG
American Express - NO Common Sense Rule for AMEX
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Today, I've spoken to Amex Reps regarding a charge I've agreed to but, will not transact until Oct 25. However, I feel that regarding the background of the transaction tha...

#248240
Jul 11, 2011
344

VincentDem
American Express Cancels Card, Hurts Credit History Despite Perfect Payment Record
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

American Express canceled my credit card and reported to my credit history "Account Closed by Credit Grantor" despite my perfect payment history with them. I had a...

#248027
Jul 10, 2011
744

Anonymous
American Express does not stand behind customers
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Amex did not "back us" concerning a dispute and sided with the merchant. Cymax charged us $190.00 to return/restock 6 bar stools that were cancelled and Cymax shipped them anyway. ...

#247167
Jul 05, 2011
455

Anonymous
American Express does not reconize phone orders! Be careful merchants!
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

American Express does not stand behind merchants accounts!Our floral shop does business via the phone, 100% and when their "clients" contact us for floral arrangements, event...

#247043
Jul 05, 2011
372

Anonymous
American Express - Cancelled w/o notification
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

So after 25 years, amex cancelled my credit card for "inactivity"., didn't notify me, I even called to make sure it was working, and activated it!!! I reached mexico, and no cr...

#245059
Jun 23, 2011
537

Anonymous
American Express - Deceptive Ads
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Used deceptive ads when promoting Mother's Card flower with promotion code "Prager." Stated $19.95 plus tax, no mention of extra shipping charges Received bill from American Ex...

#240414
May 30, 2011
326

Msaldivar
American Express travel is ridiculous
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

On May 26 2011 I suppose to catch a flight from KRK Poland to PRG Czech Republic where I had connecting flight to JFK New York. Two days before my trip I checked my last email from...

#240378
May 30, 2011
371

Anonymous
American Express - Big business and little people who are us middle class fools
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

I recieved a letter letting me know that my credit limit was lowered on all my cards to (1000) one thousand dollar limit. I have been a customer for about (15) fifteen years and ...

#233200
Apr 19, 2011
722

LorrieHale
American Express Is Horrible
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

I was scammed by Trvelocity. They charged me for a hotel I cancelled and refused, absolutely refused, to refund my money. I requested an investigation and refund request with Ameri...

#228097
Mar 22, 2011
435

Daddydre07
American Express late fees
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

Dear American Express, Please note that I will no longer be using your services or charging anything to your credit card. Because I was laid up sick in bed for 10 days, I w...

#224440
Mar 01, 2011
1078

Rajbond11
American Express Misleading Billing Practices
5.0 P.O. Box 981540 American Express, Bill Payment, P.O. Box 360001, Fort Lauderdale, FL 33336-0001 El PasoTX79998-1540 1-800-528-4800 https://www212.americanexpress.com/dsmlive/dsm/int/contactus/personalcards.do?vgnextoid=c3d6c697b3bd

I am planning on canceling my American Express Gold Card for which I pay $125/year because of their misleading practices which they do not admit to. My January 2011 statement and ...

#224288
Feb 28, 2011
1628
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Related Information

Credit Cards
A credit card is a system of payment. It is named after the small plastic card. The card is issued to users of the system. The issuer lends money to the user to be paid later to the merchant. It is different from a charge card, since it does not require the balance to be paid off in full each month. It allows the consumer to 'revolve' his/her balance with the interest being charged. Almost all credit cards are issued by local banks or Credit Unions. They are of the same shape and size as indicated by the Standard. Credit cards are issued after an account has been approved by the credit provider. The validity of the card is verified using a credit card payment terminal or Point of Sale (POS) system. Sometimes poor security level of the credit cards and/or credit card systems can provide different possibilities for fraud. There's even such a thing as a black market for stolen credit card numbers, which are usually used quickly before the cards are reported stolen. So, be aware!

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