American Express Complaints and Reviews

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  • Customers like
    • Customer service was polite1
    • No hold time1
  • Customers don't like
    • Customer service8
    • Incompentent customer service4
    • Unhelpul customer service4

  • Aug 15
  • Other
  • Jakarta, Jakarta
  • Nationwide Credit
  • 1
  • REVIEW RATING 4/5

Fw: WHY IGNORING my emaiL People reda moselhiy Aug 5 To OPTIMA CUSTOMER ----- Forwarded Message ----- From: reda moselhiy To: OPTIMA CUSTOMER Sent: Monday, 27 July 2015, 9:54 Subject: Fw: WHY IGNORING my emaiL Dear Optima Card I Would very much appreciate it if I could know why I cannot get the The RENEWAL CARD while I paid the Membership fee. Thank you. My Regards,... Read more

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  • Aug 10
  • Credit Cards
  • American Express Account
  • 16
  • REVIEW RATING 4/5

If you would have asked me last week how American Express serve was I would have said great!! I've had it for a couple of years and I love the free loading at cvs. But out of no where Saturday I get an email saying I'm in violation of section 5 and 15d and my account is closed. so I called and when no one picked up after 20 mins I hung up and tried calling back but this time without putting my... Read more

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  • Aug 04
  • Credit Cards
  • Orange, New Jersey
  • American Express Payment Processing
  • 14
  • REVIEW RATING 4/5

The American Express Company has just begun to process all payments for all credit cards made by or from non-business (i.e. personal) checking accounts by ARC/ACH and not Check-21 and does not provide any opt-out or alternate method of payment whereby payments are processed by Check-21 or otherwise provides for an image of the check used for payments. This violates Check-21. Complaints have been... Read more

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  • Jul 31
  • Cash Services
  • Chillicothe, Ohio
  • American Express Credit Card
  • 22
  • REVIEW RATING 4/5

Fraud on my card, handled as "billing dispute". Multiple phone calls to them, provisional credit was placed on my card for the two charges, then 2 weeks later put back on my card as a "valid charge". My card number was used without my consent or authorization...in a town in NY, I live in Oh. no attempt was made by SERVE to compare IP addresses if it was a call in or online charge ... did... Read more

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  • Jul 29
  • Travel Insurance
  • Washington, District Of Columbia
  • Amex Assurance
  • 13
  • REVIEW RATING 4/5

Amex Assurance sends Claimants an Acknowledgement of Claim Email. In which, the Emal details the process is to take up to 10 bus days. When Amex Assurance is phoned, you are instructed by Agents & Supervisors the policy has been updated to 12 bus days. However, they have nothing in written form they can supply the Claimant with as proof of this change. Then when the claim extends beyond 12... Read more

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  • Jul 14
  • Credit Cards
  • American Express Premier Rewards Gold Card
  • 37
  • REVIEW RATING 4/5

Recently opened up a "Premier Rewards American Express Gold Card". This card requires you to pay off your balance each month and earn points along the way. The first month our bill was over $8,500 and was of course paid in full before the due date. Half way through the second month our card was blocked at $4,000 and I was told to make a payment before the due date to have the card unblocked. We... Read more

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  • Jul 08
  • Finances
  • Farmington, Michigan
  • American Express Staff
  • 20
  • REVIEW RATING 3/5

A MANAGER NAMEd ANGELA SAID SHE WOULD INVESTIGATE SUPERVISOR IN MANILA WHO LID TO ME ANGEL Gave mer number nd extension and did not return1 0 messages that i left here nowq i hve left a messag fdore he superior selma to call me a m bennett i dont know why i amy wasting my time maybe ken chennault could explain to me qwhy hisz people are so inefficient nobody seems... Read more

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  • Jul 08
  • Credit Cards
  • Harrisburg, Pennsylvania
  • American Express Credit Card
  • 36
  • REVIEW RATING 3/5

I had paid off my AMEX after being aloud to accidentally go over my limit then hounded for the over-limit balance due immediately. They called me 5 times per day like clockwork. Of course they began mailing me advertising begging me to run up my balance again. I figured I was DONE with them when I found myself in need a credit card once again for a one-time use so I called to see what my APR... Read more

Was this review helpful? 2 1

  • Jun 27
  • Credit Cards
  • Columbia, South Carolina
  • Hilton Hhonors Platinum Credit Card
  • 26
  • REVIEW RATING 4/5

DO NOT USE AMERICAN EXPRESS. They lie. American Express mailed me a credit card solicitation saying I would get 60,000 Hilton Honor points after applying for AMX card and spending $1,000. I accepted the offer and in the past couple months spent about $2,000 but no Hilton Honor points were awarded. I called to inquire and they said I wasn’t eligible because me or name had done in past. I... Read more

Was this review helpful? 1 1

  • Jun 19
  • Credit Cards
  • Homer, Alaska
  • Balance Transfer
  • 18
  • REVIEW RATING 4/5

American Express says you can transfer points to several airlines. We use Alaska Airlines, but it's not one of the airlines on their list. They include Delta, which I can use from Alaska... I don't have enough points to travel using AE and we're not interested in the products we can get, so I thought I'd transfer points to Delta... I had to call because I couldn't get do it online. After three... Read more

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