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  • Customers like
    • Worse nighmare 2
    • No hold time 1
    • Waste of my time 1
  • Customers don't like
    • Customer service 13
    • Incompentent customer service 7
    • Unhelpul customer service 5

I opened an prepaid account with Bluebird, my card was stolen and my identity taken along with several fraud charges. Bluebird sent replacement but did not close out the first card leaving my money to be stolen again for the credits i did recieve. Now they loose my call. state that they have no further business with me and the account is suspended. I want my money back ive preloaded as I have... Read more

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I received a prepaid rewards card and it was lost i reported it immediately and hit has been over a month and still have not receive a new card. I have called several times and different information. This card really sucks i see why no merchants want to take this cwrd. Add comment

My credit card number was stolen and used at four different location of Costco warehouses in Pennsylvania on two different days in 2015. Total amount charged was $12500. Due to gross incompetence of American Express those charges went unimpeded. I was not aware that my credit card numbers were stolen until American Express finally blocked the card. I filed a police report and fraud forms and... Read more

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Amex customer service is all based in india. They lie about their products. They do not know how to talk over the phone. They are in huge losses lately. Costco ditched them and so did target. My family, friends and myself will be doing the same. Add comment

American express will not let me handle my deployed spouses account even as he fights overseas with my power of attorney...wtf..do not support military spouses...DO NOT USE THEM Add comment

Purchased an expensive Auto part online, thought I had asked the right questions of the merchant. Turned out to be a scam. Disputed it with Amex, now on third dispute over the same transaction, every time I call it is a different accent with a different demeanor about the matter. What Happened to Amex Elite customer service? No attention to detail, tell you anything to get you off the phone. No... Read more

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In August, 2015 I applied for an American Express credit card. The offer included a $300 statement credit if I charged $1,000 on the card within the first three months. I charged over $1,000 and am still waiting for my credit. I call every month and get "We're looking into it". "We've open an investigation". "Please give us six more weeks to look into this matter." I called today and was... Read more

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i made an online payment of 2k for a xmas present I had charged. The bank sent a duplicate payment with the EXACT same time stamp. When I found my acct wiped out, while stuck in Spain during the blizzard, their CS handed me over to their Global Assist. I didn't want the money back I euros, I wanted the money back in my acct. I was told (25th) it could be wired to West Union in 15 minutes when I... Read more

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they approved one day two months later i called for a line of credit. they gave me the line of credit to me. then i used the card it did not work. i called them, they said my scan was a red flag and they are going to need to see my bank statement. they put a block on my account. i only had the account for two months and only used for the amount they approved me on. beware of the account... Read more

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I'm very frustrated with American Express. I accidentally paid a closed corporate card via on-line banking on Dec. 23rd. Since Dec. 27th, I've been calling various American Express "800" number trying to either get my money back or transferred to my current American Express card - bank managed. Dec. 27th told the money would be transferred to my active card. Allow 7 to 10 days. Did not... Read more

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