American Express Complaints and Reviews

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  • Customers like
    • No hold time1
    • Customer service was polite1
  • Customers don't like
    • Customer service7
    • Unhelpul customer service4
    • Attitude of representative3

  • Jun 27
  • Credit Cards
  • Columbia, South Carolina
  • 1

DO NOT USE AMERICAN EXPRESS. They lie. American Express mailed me a credit card solicitation saying I would get 60,000 Hilton Honor points after applying for AMX card and spending $1,000. I accepted the offer and in the past couple months spent about $2,000 but no Hilton Honor points were awarded. I called to inquire and they said I wasn’t eligible because me or name had done in past. I... Read more

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  • Jun 19
  • Credit Cards
  • Homer, Alaska
  • Balance Transfer
  • 5
  • REVIEW RATING 4/5

American Express says you can transfer points to several airlines. We use Alaska Airlines, but it's not one of the airlines on their list. They include Delta, which I can use from Alaska... I don't have enough points to travel using AE and we're not interested in the products we can get, so I thought I'd transfer points to Delta... I had to call because I couldn't get do it online. After three... Read more

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  • Jun 11
  • Credit Cards
  • Los Angeles, California
  • 21
  • REVIEW RATING 3/5

I was on the phone with the AMEX Credit Bureua and their services from INDIA is terrible. When I called I first had to wait 15 minutes to speak with a user and then when my call was connected the service only deteriorated. The line connection between the customer service representative was terrible. The customer service representative voice sounded muffled and really low. She unhelpful and... Read more

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  • Jun 10
  • Credit Cards
  • Wilmington, North Carolina
  • Credit Card Limit
  • 18
  • REVIEW RATING 3/5

Dr. referred us to Costco for hearing aids. The only card they take is American Express. We applied and received a card with a credit limit of $2000. We need $2600 for the aids. We have been trying for 2 weeks to get this limit raised to $3000 with no luck. Everyone is very polite but nothing gets done because we are new customers. We have good credit, we can write a check for the aids but we... Read more

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  • Jun 06
  • Credit Cards
  • Houston, Texas
  • Balance Transfer
  • 15
  • REVIEW RATING 4/5

Have been a faithful American Express card holder. So I transferred a balance. The card I transferred the balance from offered me 0% APR if I did not transfer to my American Express. I should have listened to them. After I transferred my balance I get an offer to me in the mail only two days later for a lower APR if I transferred. I called and asked to have what was OFFERED TO ME and they... Read more

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Customer service is horrendous. Huge holds placed on the card. No release for eight days, and the attitude you get when you call...dealol with it b****. Go get a real debit card. Definitely don't do direct deposit. Don't keep much money in the account. Add comment

I am not a amex card member yet i was offered an amex gift card by way of an boost cell phone offer. I have waited way behond the 10 weeks both boost and sprint have given me confamation numbers and dates when it was submited to amer express yet as of today 29 may 2015 american express rebates dept have no record Add comment

Terrible customer service very rude. Will not give you information s that you need. Add comment

  • May 11
  • Credit Cards
  • Granada Hills, California
  • Credit Card
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

My American Express cards all got cancelled - all FIVE !! All of my cards were in good standing - never ever late - NOT ONE PROBLEM!! So what the heck happened? I added an additional user to one of my corporate cards as they ASK you if you want to do this all of the time...this additional card was set up to be used 95 % of the time - it's just how this card was set up. I didn't use my card...... Read more

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  • Apr 29
  • Credit Cards
  • Los Angeles, California
  • Credit Card
  • 40
  • REVIEW RATING 4/5

I called to make some minor changes on my wife's card and I had to answer over 20 questions and placed on hold for a long time. In all, it took 45 mins to deal with 2 customer reps & their Spvr. At the end, Spvr told me the private code was incorrect and I asked her why wasn't this mention to me so I could clarify it as opposed to answering over 30 mins of private questions. At the end, she... Read more

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