American Express Complaints and Reviews

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  • Customers like
    • Customer service was polite1
    • No hold time1
  • Customers don't like
    • Customer service7
    • Unhelpul customer service4
    • Incompentent customer service3

  • Jul 14
  • Credit Cards
  • American Express Premier Rewards Gold Card
  • 21
  • REVIEW RATING 4/5

Recently opened up a "Premier Rewards American Express Gold Card". This card requires you to pay off your balance each month and earn points along the way. The first month our bill was over $8,500 and was of course paid in full before the due date. Half way through the second month our card was blocked at $4,000 and I was told to make a payment before the due date to have the card unblocked. We... Read more

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  • Jul 08
  • Finances
  • Farmington, Michigan
  • American Express Staff
  • 9
  • REVIEW RATING 3/5

A MANAGER NAMEd ANGELA SAID SHE WOULD INVESTIGATE SUPERVISOR IN MANILA WHO LID TO ME ANGEL Gave mer number nd extension and did not return1 0 messages that i left here nowq i hve left a messag fdore he superior selma to call me a m bennett i dont know why i amy wasting my time maybe ken chennault could explain to me qwhy hisz people are so inefficient nobody seems... Read more

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  • Jul 08
  • Credit Cards
  • Harrisburg, Pennsylvania
  • American Express Credit Card
  • 22
  • REVIEW RATING 3/5

I had paid off my AMEX after being aloud to accidentally go over my limit then hounded for the over-limit balance due immediately. They called me 5 times per day like clockwork. Of course they began mailing me advertising begging me to run up my balance again. I figured I was DONE with them when I found myself in need a credit card once again for a one-time use so I called to see what my APR... Read more

Was this review helpful? 2 0

  • Jun 27
  • Credit Cards
  • Columbia, South Carolina
  • Hilton Hhonors Platinum Credit Card
  • 19
  • REVIEW RATING 4/5

DO NOT USE AMERICAN EXPRESS. They lie. American Express mailed me a credit card solicitation saying I would get 60,000 Hilton Honor points after applying for AMX card and spending $1,000. I accepted the offer and in the past couple months spent about $2,000 but no Hilton Honor points were awarded. I called to inquire and they said I wasn’t eligible because me or name had done in past. I... Read more

Was this review helpful? 1 0

  • Jun 19
  • Credit Cards
  • Homer, Alaska
  • Balance Transfer
  • 12
  • REVIEW RATING 4/5

American Express says you can transfer points to several airlines. We use Alaska Airlines, but it's not one of the airlines on their list. They include Delta, which I can use from Alaska... I don't have enough points to travel using AE and we're not interested in the products we can get, so I thought I'd transfer points to Delta... I had to call because I couldn't get do it online. After three... Read more

Was this review helpful? 0 0

  • Jun 11
  • Credit Cards
  • Los Angeles, California
  • 36
  • REVIEW RATING 3/5

I was on the phone with the AMEX Credit Bureua and their services from INDIA is terrible. When I called I first had to wait 15 minutes to speak with a user and then when my call was connected the service only deteriorated. The line connection between the customer service representative was terrible. The customer service representative voice sounded muffled and really low. She unhelpful and... Read more

Was this review helpful? 0 0

  • Jun 10
  • Credit Cards
  • Wilmington, North Carolina
  • Credit Card Limit
  • 27
  • REVIEW RATING 3/5

Dr. referred us to Costco for hearing aids. The only card they take is American Express. We applied and received a card with a credit limit of $2000. We need $2600 for the aids. We have been trying for 2 weeks to get this limit raised to $3000 with no luck. Everyone is very polite but nothing gets done because we are new customers. We have good credit, we can write a check for the aids but we... Read more

Was this review helpful? 0 0

  • Jun 06
  • Credit Cards
  • Houston, Texas
  • Balance Transfer
  • 21
  • REVIEW RATING 4/5

Have been a faithful American Express card holder. So I transferred a balance. The card I transferred the balance from offered me 0% APR if I did not transfer to my American Express. I should have listened to them. After I transferred my balance I get an offer to me in the mail only two days later for a lower APR if I transferred. I called and asked to have what was OFFERED TO ME and they... Read more

Was this review helpful? 0 0

Customer service is horrendous. Huge holds placed on the card. No release for eight days, and the attitude you get when you call...dealol with it b****. Go get a real debit card. Definitely don't do direct deposit. Don't keep much money in the account. Add comment

I am not a amex card member yet i was offered an amex gift card by way of an boost cell phone offer. I have waited way behond the 10 weeks both boost and sprint have given me confamation numbers and dates when it was submited to amer express yet as of today 29 may 2015 american express rebates dept have no record Add comment

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