American Express Complaints and Reviews

1.4
  • No hold time1 votes
  • Customer service7 votes
  • Unhelpul customer service4 votes
  • Attitude of representative3 votes
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  • 2 days ago
  • Credit Cards
  • Late Fee
  • 6
  • REVIEW RATING 3/5

Never been late before on this account, even spoke to a supervisor for a one time reversal of the late fee. No avail. Will be cancelling this card and NEVER using AMEX again! Terrible consumer resolution! In addition, while on hold, they subject me to their propaganda commercial of their JD Power and Associates award of great customer satisfaction. I've got plenty of other cards I can use. ... Read more

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  • Mar 22
  • Credit Cards
  • Baton Rouge, Louisiana
  • Credit Card Account
  • 13
  • REVIEW RATING 4/5

As loyal customers of over eight years with American Express, my spouse and I write to complain on their disinterest in retaining us. I spoke with a customer service agent on 3/15/2015 about a balance payment I scheduled on that day to prevent the accrual of interest charges. The agent assured me that American Express will not charge interest since I had made a good-faith effort to pay the... Read more

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  • Mar 17
  • Credit Cards
  • Lawndale, California
  • Purchase Protection
  • 9
  • REVIEW RATING 4/5

I made an online purchase and the company ignored all request for assistance in helping me set my device up so the product could be used at 100% capacity so I requested a full refund since I had not downloaded the software. they of course ignored this request as well. I contacted my Am Ex serve on Feb. 17th, 2015 and here I sit today, March 17th, 2015 on hold with customer service for > 30... Read more

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  • Feb 17
  • Credit Cards
  • Roslyn, Washington
  • Credit Card Deposit
  • 31
  • REVIEW RATING 4/5

I signed up for the American Express blue card and called a few weeks ago to find out why I had not received the $250 credit I was told I would get once I spend a certain amount of money. They inform me that I will not get the credit because I had already have that card with that offer before which was about 4 years ago. I actually cut up that card and closed that account. when I called a couple... Read more

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Who use Rush Card in 2015 or even in the past two or three years. Use AMEX. Better reputation and first rate company and CS. Add comment

  • Feb 11
  • Credit Cards
  • Credit Card
  • 32
  • REVIEW RATING 4/5

I shop at many Home Depot stores all over Southern California so Amexco should be used to seeing the name of Home Depot pop up all over my statements. Today I was at Home Depot in Ladera Heights whichI believe to be a well kept, middle class black area. I took some time to make purchases including two doors, one French door and two windows. The total came to just under $1,000. When I got to... Read more

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  • Feb 06
  • Finances
  • Washington, District Of Columbia
  • Appointment Book
  • 22
  • REVIEW RATING 3/5

Ordered an appointment book .. Called on January 2nd .. Delivery promised for the end of January. The book never arrived. Called several times and spoke with agents Merci, Andrea, Perl and supervisor Jessica. Every time was given a different date of delivery from 4 weeks it slipped to 8 weeks. AMEX representatives were never sure when the book could be delivered. The Supervisor seemed pleased... Read more

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  • Jan 27
  • Credit Cards
  • Lakeville, Minnesota
  • Credit Card
  • 46
  • REVIEW RATING 4/5

My company changed policy and required everyone traveling to use a corporate AMEX credit card. Because I was traveling immediately after the policy change they got me a card 'rush'. The expedite fee of $15 was charged to the new card. I traveled, came back, filled out the expense report, which included the $15, filed it and I thought that was that. I didn't hear from AMEX for 9 months. At 9... Read more

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  • Jan 18
  • Credit Cards
  • Credit Limit
  • 48
  • REVIEW RATING 3/5

I HAVE BEEN CALLING FOR MONTHS TO LOWER MY 17% INTEREST RATE. LAST TIME I CALLED EARLY JAN 2015 I TOLD THEM THEY WERE SUCKING MY BLOOD AND I HAD PAID OVER 2K JUST ON INTERESTS IN 2014. THEIR RESPONSE WAS TO LOWER MY CREDIT LIMIT TO ONLY $200.00 OVER MY CURRENT BALANCE. WHEN I CALL...THEY ASK ME TO CALL BACK OR TO SELECT AN OPTION TO BE CALLED WITHIN AN HOUR...I HAVE BEEN A CUSTOMER FOR YEARS AND... Read more

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  • Jan 12
  • Credit Cards
  • Scottsdale, Arizona
  • Credit Card Charge
  • 39
  • REVIEW RATING 4/5

I recently had a problem with two late payment charges on my statement, and a notice to the credit bureaus. This occurred after I switched to "paperless billing." I inquired by telephone to learn that my statements were sent over the internet and I should have been aware that they were overdue; no notices of late payment due. When I tried to describe the problem in an email, I learned that there... Read more

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