American Express Complaints and Reviews

1.4
  • No hold time1 votes
  • Customer service6 votes
  • Unhelpul customer service3 votes
  • Attitude of representative2 votes
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  • Feb 17
  • Credit Cards
  • Roslyn, Washington
  • Credit Card Deposit
  • 17
  • REVIEW RATING 4/5

I signed up for the American Express blue card and called a few weeks ago to find out why I had not received the $250 credit I was told I would get once I spend a certain amount of money. They inform me that I will not get the credit because I had already have that card with that offer before which was about 4 years ago. I actually cut up that card and closed that account. when I called a couple... Read more

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Who use Rush Card in 2015 or even in the past two or three years. Use AMEX. Better reputation and first rate company and CS. Add comment

  • Feb 11
  • Credit Cards
  • Credit Card
  • 15
  • REVIEW RATING 4/5

I shop at many Home Depot stores all over Southern California so Amexco should be used to seeing the name of Home Depot pop up all over my statements. Today I was at Home Depot in Ladera Heights whichI believe to be a well kept, middle class black area. I took some time to make purchases including two doors, one French door and two windows. The total came to just under $1,000. When I got to... Read more

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  • Feb 06
  • Finances
  • Washington, District Of Columbia
  • Appointment Book
  • 13
  • REVIEW RATING 3/5

Ordered an appointment book .. Called on January 2nd .. Delivery promised for the end of January. The book never arrived. Called several times and spoke with agents Merci, Andrea, Perl and supervisor Jessica. Every time was given a different date of delivery from 4 weeks it slipped to 8 weeks. AMEX representatives were never sure when the book could be delivered. The Supervisor seemed pleased... Read more

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  • Jan 27
  • Credit Cards
  • Lakeville, Minnesota
  • Credit Card
  • 37
  • REVIEW RATING 4/5

My company changed policy and required everyone traveling to use a corporate AMEX credit card. Because I was traveling immediately after the policy change they got me a card 'rush'. The expedite fee of $15 was charged to the new card. I traveled, came back, filled out the expense report, which included the $15, filed it and I thought that was that. I didn't hear from AMEX for 9 months. At 9... Read more

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  • Jan 18
  • Credit Cards
  • Credit Limit
  • 42
  • REVIEW RATING 3/5

I HAVE BEEN CALLING FOR MONTHS TO LOWER MY 17% INTEREST RATE. LAST TIME I CALLED EARLY JAN 2015 I TOLD THEM THEY WERE SUCKING MY BLOOD AND I HAD PAID OVER 2K JUST ON INTERESTS IN 2014. THEIR RESPONSE WAS TO LOWER MY CREDIT LIMIT TO ONLY $200.00 OVER MY CURRENT BALANCE. WHEN I CALL...THEY ASK ME TO CALL BACK OR TO SELECT AN OPTION TO BE CALLED WITHIN AN HOUR...I HAVE BEEN A CUSTOMER FOR YEARS AND... Read more

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  • Jan 12
  • Credit Cards
  • Scottsdale, Arizona
  • Credit Card Charge
  • 33
  • REVIEW RATING 4/5

I recently had a problem with two late payment charges on my statement, and a notice to the credit bureaus. This occurred after I switched to "paperless billing." I inquired by telephone to learn that my statements were sent over the internet and I should have been aware that they were overdue; no notices of late payment due. When I tried to describe the problem in an email, I learned that there... Read more

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  • Jan 05
  • Finances
  • Martinez, California
  • Credit Card
  • 38
  • REVIEW RATING 3/5

On two occasions, due to illness and hospitalization, I paid my bill a few days late. I called American Express and they agreed on both occasions to waive the late charge and any accrued interest. They then failed to do so. When I called to follow up, their response was that they have no internal documentation of my phone calls, and without the name and ID number of the representatives with... Read more

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  • Dec 29, 2014
  • Credit Cards
  • Salt Lake City, Utah
  • Interest Rate
  • 25
  • REVIEW RATING 4/5

Absolutely ridiculous to me! I paid my balance of $4k on my last statement and received another bill for $21.93 which they refuse to ADUST from the account due to "revolving" interest. WTF is that? Watch the fine print on your statements. Glad that I closed my accounts. I would like to say that it was nice doing business with you. I work in Customer Service and you are pathetic that you can't... Read more

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  • Dec 23, 2014
  • Credit Cards
  • Arlington, Virginia
  • Account Deductions
  • 72
  • REVIEW RATING 4/5

A merchant fraudulently obtained my business in the amount of about $500. I immediately reported this to AMEX at the end of July. Like they promise in their advertising, they said "we've got it from here, no need to contact the fraudulent merchant." Well, five months later and 12 phone calls and one signed statement to AMEX later, the 'customer service' rep told me flat out that "they could do... Read more

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