American Express Complaints and Reviews

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American Express
Main address: P.O. Box 981540 79998-1540 El Paso TX
1-800-528-4800, ,
  • 179+1 mobile complaints
  • $100K claimed losses
  • $568 average
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  • Nov 21
  • Credit Cards
  • Lublin, Lubelskie
  • Membership
  • 10
  • REVIEW RATING 4/5

I have been a customer since 2007. Last month I decided to pay the card balance in full and figured there wouldn't be any more charges as long as I m not using the card. got slammed with a $65 membership fee late last month and since I am traveling and didn't get enough time to check my mail/email they charged another $35 as late fee! I tried to explain it to the customer service supervisor that... Read more

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  • Nov 10
  • Credit Cards
  • Denver, Colorado
  • 30
  • REVIEW RATING 4/5

I would like to formally express my disappointment with American Express. I logged this call on Monday, November 3 and a week later it has not been resolved. It is amazing that American Express with all its resources is unable to resolve my issue for a week. I would like you to know I haven't been able to do any work since Monday and that is frustrating. Please can someone who knows what they are... Read more

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  • Nov 07
  • Credit Cards
  • San Jose, California
  • Fees
  • 19
  • REVIEW RATING 4/5

Amex was sending e-mail notifications for paying the credit card in time. They missed it or the email landed in spam folder. I didn't pay $170 in time. But directly after being aware that they haven't received it. I have monthly American payments of about $1000. American Express gave me a bad credit rating based on that. I had an AMEX card for 17 years and was missing a payment twice in 17... Read more

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  • Nov 05
  • Credit Cards
  • Spokane, Washington
  • Delta Gold Skymiles Card
  • 19
  • REVIEW RATING 4/5

I visited the Delta website and saw an offer for a 50,000 bonus for signing up for a Delta Skymiles card by American Express. I tried to sign up for it but kept getting a timed out message. I went over to American Express to sign up for the offer since the card is issued by American Express. Well when I got the card, I made my $1000.00 in purchases . I waited for my 50,000 points to show up... Read more

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  • Oct 17
  • Credit Cards
  • Pennsylvania, United States
  • Cancelled Credit Card
  • 24
  • REVIEW RATING 4/5

My American Express Credit Card was wrongly cancelled. I never really use credit cards and I have hundreds in my desk, however this angered me to no end. Also, my balance is 0$ on all of my credit cards. I called the number on the back of the cc and was sent to India. I could not understand most of the time what they said. I did understand that I didn't use cc much, and other reasons for... Read more

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  • Oct 06
  • Credit Cards
  • Reno, Nevada
  • Late Payment
  • 42
  • REVIEW RATING 4/5

I have had a card since 1982 and have never had a late payment EVER. But now because I paid my September bill on August 18 I am being charged a late fee for no payment rec'd in September. Does this sound kind of crazy that I always pay for my next month before I even get a statement? I was informed that when you redeem rewards to make a payment it doesn't matter when the payment was to be... Read more

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Alot of foolishness. Someone used my card I caught it the same day, had a long conversation with AES .They told me to call the merchant I did the merchant returned the money. AES then told me to have the merchant call merchant services I did and they are giving me a problem giving me back my money.This card is a nightmare.I'm call Bbb. Add comment

  • Sep 30
  • Credit Cards
  • Port Charlotte, Florida
  • Payment Statement
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

Missed a payment for the first time in 35 years because a glitch put me on paperless statements. Since I did not get a statement I missed the payment. Card was declined. Called and talked to somebody in I think India. They put me on hold while they e mailed each other. Terrible customer service. Should be called Indian Express. Easy to fix. I now use my free Master card Read more

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  • Sep 18
  • Credit Cards
  • Singapore, Singapore
  • Amex Card
  • 65
  • REVIEW RATING 4/5

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjustifiable annual fee of S$7,000 up from S$5,000. My card was officially cancelled as of end July 2014 with last bill payment verified and fully paid. As of then, my card is cancelled and invalid which is GREAT. I received several calls from AMEX to inform me that there are some... Read more

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  • Sep 11
  • Credit Cards
  • Raleigh, North Carolina
  • Credit Score
  • 31
  • REVIEW RATING 4/5

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio and credit score? They couldn't answer. I understand that banks are in charge. It seems that they just don't care for YOUR business. I told them that I pay full amount early in the year, then use the card to gather rebate dollars I have bought jewelry,tires and other special... Read more

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