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1.4 Based on 87 reviews
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  • Customers like
    • Worse nighmare 5
    • No hold time 1
    • Waste of my time 1
  • Customers don't like
    • Customer service 16
    • Customer service does nothing 7
    • Incompentent customer service 7

Decreased my limit from $8000 to $1300 and would not give a reason. I sent in all requested documents plus extras that they required to raise it back but said they couldn't raise it back. Increased my usage drastically and lowered my score back to poor. WTF is that?!!!! Companies like this make it impossible to reach your credit goals. Read more

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Why after 23 years of loyalty to AMEX, do I have to sit on the phone for 3 HOURS trying to decipher someone on the other end of the phone. 6 representatives who say to ME "I AM SORRY CAN YOU REPEAT THAT"!!! I SAY "REPEAT WHAT I HAVE NO IDEA WHAT YOU JUST SAID!!!" Seriously amex is it so rough out there that you cannot give good ole Americans jobs here to do your customer service?? Why are Americans using a credit card that has outsourcing to... Read more

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I have an American Express gift card I received as a rebate from Sprint. The card had to be activated twice and even then would not accepted in many places. It was forgotten until recently. That is when I discovered American Express was STEALING $3.00 a month from me for not using it. AE customer service called it a service charge. If I am paying for service I expect to get something. I received no notifications and I received no... Read more

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I had a car broken into and wallet stolen. My card was used within 20 minutes (charge appeared on iPhone) before I could get home and report it stolen. A charge was made at Bloomingdales (charges at bloomingdales done with a chip are NEVER ID checked! as long as the card is not reported stolen). After 7 calls AMEX finally removes the charge but Bloomingdales kicked it back as not a fraud charge. Then it appeared on my account again. It is now... Read more

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I called customer service 8/5/16 simply to request a replacement card because the one I had was worn and old. I specifically relaid to the rep that I wanted the same card. Due to the huge language barrier this rep took it upon himself to report my card lost stolen. Now i'm faced with not having access to my funds for at least 7/10 business days. I've called several times speaking with managers to come up with a resolution to the error because... Read more

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I got one of the American Express serve cards to help with medication copayments etc. And I did a mobile check deposit and instead of it them doing it normal for people they make you wait a week for the deposit??? I spoke to them about it both on the phone and twitter and got nothing but nasty customer service from both conversations when I simply asked to have the mobile check deposit canceled. I got to call today 8/15/16 and all of a sudden... Read more

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I paid auto payments for 6months(possible for years- they say they can not tell) plus and EVERY month I was charged a late fee and interest went up to 29.8 % because it was sent "LATE" I paid EVERY month but they are, I believe, scamming me with the due by date, I believe, scam. Yes, i should of checked my bills but if you are paying MORE than enough each month you do not expect a large corporation to, in my opinion , scam you. I will NEVER use... Read more

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I've been a Corporate card member since 1993 and also have a personal card. AmEx customer service was always excellent - until now. On 7/16/16 I redeemed Membership Rewards for 3 AmEx gift cards totaling $175. Received an email confirmation with a tracking code that didn't work... Never received the cards and, after 3 weeks of phone calls, have been totally disgusted with customer dis-service. Today, 8/9/16, they informed me that they... Read more

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I've had a Platinum card for many years and have essentially used it and paid the bill. Amex has also been good about dealing with unauthorized charges. So, everything was great. About 10 days ago I ordered a replacement card - thank goodness I wasn't outside of the US, and I still have my Visa card. The first woman to whom I spoke on a Saturday evening put me through a complicated drill, but was nice. Important to me was that the card go... Read more

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I had a American Express Pre-Paid Bluebird Card. On 21 Jul 16 I notice an unauthorized transaction for $275 to MADAME TUSSAUDS LONDON ONLINE. I immediately contacted AMEX and the vendor about the fraudulent transaction. I was told by AMEX that I needed to close my card and they will re-issue me a new in 7 days and that when the transaction on my account is no longer on hold I can submit fraudulent claim. So I did, On the 24 Jul 16 informed AMEX... Read more

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