1.3
  • No hold time1 votes
  • Unhelpul customer service2 votes
  • Customer service2 votes
  • Attitude of representative1 votes
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  • Dec 13
  • Credit Cards
  • North Providence, Rhode Island
  • Account Setup
  • 4
  • REVIEW RATING 3/5

I spent approximately 2 hours today on phone #1-866-414-8623 and spoke to a Rubin( I had a problem understanding him) he was totally unable to help me set up an account to check on my AAA pre paid Amer Ex Card. I asked for a supervisor and was on hold a long time and then spoke to Rene and she too was unable to help and kept placing me on hold and finally I was disconnected. I made 4 to 5... Read more

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  • Dec 11
  • Credit Cards
  • Privacy Policy
  • 8
  • REVIEW RATING 3/5

Had a Blue Serve card closed card to new One Vip Serve Card. Got new card followed the setup and then was told to contact AE security. They wanted to verfiy who I am. Have 3 Visa cards 2 MasterCards and a Discover Card. Never had to provide a copy of my drivers license or bank statements before. This serve card with American Express is prue ***! Wanted the card to use in stores like target and... Read more

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  • Dec 03
  • Credit Cards
  • Westport, Connecticut
  • Credit Card
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I made two calls to American Express today: one lasted 6 minutes and was ended by a disconnect by a rep.This occurred after entering my credit card number in response to a prompt and the entering it two more times while speaking to reps; apparently their systems don't pass the numbers to the reps. The second lasted 13 minutes, and I ended after speaking to a rep. and being put on hold; after... Read more

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Stay stay away . I have never experienced the horrible customer service I received today. The representative was essentially saying they didn't really care for my business. I will never give American Express another chance. Add comment

  • Dec 02
  • Credit Cards
  • Salt Lake City, Utah
  • Credit Card Limit
  • 22
  • REVIEW RATING 4/5

We've been stellar AMEX customers for well over 30 years. We paid off the card completely and hadn't used the card for roughly 4+ months, then used the card for a small $2000 purchase a month ago - Last week, we wanted to make a big item purchase, and went to charge a very large amount using our AMEX card. The card charge was declined - found out AMEX lowered our Available Credit by 31K (yes,... Read more

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  • Nov 29
  • Online Shopping
  • Catonsville, Maryland
  • Amex Card
  • 18
  • REVIEW RATING 4/5

I have had an AMEX Green card ($55 annual fee) and have paid $40 additional fee for Delta Skymiles card for many years. After paying the normal Green card fee of $55 In Sept. , I just received a bill for $95. Seems they are now charging full fee for both. Contact person said they waived a $99 management fee (what kind of nonsense is that?). Since they played hard nosed, I canceled both cards and... Read more

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  • Nov 21
  • Credit Cards
  • Lublin, Lubelskie
  • Membership
  • 21
  • REVIEW RATING 4/5

I have been a customer since 2007. Last month I decided to pay the card balance in full and figured there wouldn't be any more charges as long as I m not using the card. got slammed with a $65 membership fee late last month and since I am traveling and didn't get enough time to check my mail/email they charged another $35 as late fee! I tried to explain it to the customer service supervisor that... Read more

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  • Nov 10
  • Credit Cards
  • Denver, Colorado
  • 40
  • REVIEW RATING 4/5

I would like to formally express my disappointment with American Express. I logged this call on Monday, November 3 and a week later it has not been resolved. It is amazing that American Express with all its resources is unable to resolve my issue for a week. I would like you to know I haven't been able to do any work since Monday and that is frustrating. Please can someone who knows what they are... Read more

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  • Nov 07
  • Credit Cards
  • San Jose, California
  • Fees
  • 31
  • REVIEW RATING 5/5

Amex was sending e-mail notifications for paying the credit card in time. They missed it or the email landed in spam folder. I didn't pay $170 in time. But directly after being aware that they haven't received it. I have monthly American payments of about $1000. American Express gave me a bad credit rating based on that. I had an AMEX card for 17 years and was missing a payment twice in 17... Read more

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  • Nov 05
  • Credit Cards
  • Spokane, Washington
  • Delta Gold Skymiles Card
  • 27
  • REVIEW RATING 4/5

I visited the Delta website and saw an offer for a 50,000 bonus for signing up for a Delta Skymiles card by American Express. I tried to sign up for it but kept getting a timed out message. I went over to American Express to sign up for the offer since the card is issued by American Express. Well when I got the card, I made my $1000.00 in purchases . I waited for my 50,000 points to show up... Read more

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