American Express Complaints and Reviews

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American Express
Main address: P.O. Box 981540 79998-1540 El Paso TX
1-800-528-4800, ,
  • 172 complaints
  • $100K claimed losses
  • $584 average
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  • 8 hours ago
  • Credit Cards
  • Singapore, Singapore
  • Amex Card
  • 4

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjustifiable annual fee of S$7,000 up from S$5,000. My card was officially cancelled as of end July 2014 with last bill payment verified and fully paid. As of then, my card is cancelled and invalid which is GREAT. I received several calls from AMEX to inform me that there are some... Read more

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  • Sep 11
  • Credit Cards
  • Raleigh, North Carolina
  • Credit Score
  • 8

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio and credit score? They couldn't answer. I understand that banks are in charge. It seems that they just don't care for YOUR business. I told them that I pay full amount early in the year, then use the card to gather rebate dollars I have bought jewelry,tires and other special... Read more

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  • Sep 09
  • Credit Cards
  • Houston, Texas
  • Electronic Billing
  • 13

BOUGHT TEMPORARY CARD LOADED IT WITH MY ELECTRIC BILL MONEY CARD ACTIVATED IN STORE BUT SOMEHOW THEY CANT FIND PROOF I BOUGHT THE CARD AND ADDED MONEY SO THEY ASKED FOR PROOF DID THT STILL NO MONEY CARD NOT ACTIVATED LIGHTS BY THE WAY OFF ITS ABT 98 DEGREES IN LOUISIANA NOT TO MENTION THE FOOD IM GOING TO LOSE BECAUSE THEY WILL GET BACK TO ME IN 7 TO 10 DAYS SO MY LIGHTS ARE OFF I HAVE NO MONEY... Read more

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  • Aug 16
  • Shipping
  • Wrong Product Delivery
  • 20

I was shipped the wrong item from rewards and returned it and Amex is slow in reimbursing my points. I purchased a very expensive camera worth almost 700,000 rewards points. It is described on the rewards website for Amex including lens. The camera was shipped "body only" no lens - I fought with the rewards dept. because they say I ordered a camera without a lens...I took screen shots of the... Read more

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  • Aug 12
  • Credit Cards
  • Late Payment
  • 43

Been a business card member since 1991. Always paid bill on time. Many years ago I had a PAY OVER TIME FEATURE offered and took it. Been paying double and triple payments. Went to the hospital for a few weeks in May 2014. AMX bill came in and I forgot to pay it but when rep called I paid it in full. Rep called asked only for a minimum payment - instead I paid it off. Unknown to me AMX took... Read more

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  • Aug 12
  • Credit Cards
  • Toronto, Ontario
  • Wire Transfer
  • 39

I have been a customer with Amex since 1992 c For the last 9 years I have been paying the card form Jakarta Indonesia via wire transfer. Each month I simply fill out a form exactly the same each time and for whatever reason or another bank of Montreal who is the initial recipient before it goes to AMEX messes it up. ( this seems to happen 1 to 2 times per year) however in the last few months its... Read more

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  • Aug 11
  • Credit Cards
  • Suspended Account
  • 24

They sent me an email saying that my account was suspended for suspicious activity. Their customer service would not tell me what was suspicious about it. I tried to use it at two places that said they do not take American Express. I had to use it to withdraw cash from the atm to pay for purchases. I guess that's suspicious to them? No place takes their *** card! Now I have to send them a... Read more

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  • Aug 03
  • Credit Cards
  • Harassing Collection Calls
  • 18

After nearly 20 yrs. of timely payments AX started harrassing me with collection calls when I was 4 days late. If I won the lottery tomorrow I would NEVER do business with them ever again! There is a good reason why fewer and fewer businesses now accept AX as payment! Read more

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  • Jul 31
  • Credit Cards
  • Bill Payment Error
  • 36

Through my billpay error, I mistakenly paid Costco AmEx $10,000 on a zero balance (paid the wrong AmEx account). I called Costco AmEx, and they said, "No problem!" and promised to wire the money back into my Checking/Brokerage Acct. That was approximately 2 weeks ago. I still do not have my money. I have spent HOURS and HOURS on the phone with them. In exchange, I have received... Read more

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  • Jul 17
  • Credit Cards
  • Canceled Cards
  • 47

We are a small company who decided to go with American Express in May of this year. When we got our cards, we were encouraged to stop using any other payment methods and use our Am/Ex for all of our business expenses. Like many other small businesses, we are successful, but cash strapped. We put our Am/Ex as our main payment method for all of our online business transactions, distributed cards... Read more

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