Hav had Amer Express Card for over 40 yrs...missed a 39.00 pmt..and they

spent 2 months..having me copy, fax and email..account info..then told

me..they can't reinstate the card !!!...Screw Them..when so many other

cards are FREE American Express Executive offices..Jessica Guervara..had

me going back and forth to Kinkos to copy my SS number, Drivers License

then interrogate me over the phone for 45 minutes plus 29 minutes on hold

and she's in the Executive officed at Amer Express...and the fact that I'm

a stockhold in the same company..didn't cut squat!..They are sooo arrogant

they need to be boycotted.. 1285910



  Comments (2)
1. Written by matrixhomer on July 19, 2011 from pharr, texas, US
Don't feel alone, I've had the same problem with Santander for over a year now. 

Fax all info 4 times. 

Santander is a Spanish Bank from Spain. 

 

(known to have quite a bit of idiotic people) 

Check how many complaints online. Over 1.25 million.
2. Written by nikalseyn on July 19, 2011 from kalamazoo, michigan, US
thanks for the info. I dropped AmEx a few years ago when I called to ask a questions and sat on hold; got someone who did not seem to understand English very well; and then could not give me an answer to my question---which was really a simple one concerning my due date. Anyway, I too went with the free, no fee Visa issued by my bank. These days the ability to get ahold of someone who speaks English and can handle my problem is the deciding factor in my relations with ANY company. Anyone who puts me thru hoops does not need my business.

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