Amex did not "back us" concerning a dispute and sided with the merchant. Cymax charged us $190.00 to return/restock 6 bar stools that were cancelled and Cymax shipped them anyway. I refused the UPS delivery at the door, and advised Amex that I would not communicate further with Cymax, since they were "handling" this matter for me.
Today I received a letter from Amex saying that the merchant had agreed to refund all but $190.00 and Amex was closing their investigation. It is as though Amex is throwing me under the bus, and they are simply ignoring the evidence that shows this debacle was caused by Cymax. Amex customer service operators are trained to side with you and tell you that Amex will fight for your interests, but that is all BS...
At the end of the day, Amex will send you a form letter along with copies of the offending merchant's ordering and return policies. Amex couldn't care less about you the customer!!! :(
1285d3a
Today I received a letter from Amex saying that the merchant had agreed to refund all but $190.00 and Amex was closing their investigation. It is as though Amex is throwing me under the bus, and they are simply ignoring the evidence that shows this debacle was caused by Cymax. Amex customer service operators are trained to side with you and tell you that Amex will fight for your interests, but that is all BS...
At the end of the day, Amex will send you a form letter along with copies of the offending merchant's ordering and return policies. Amex couldn't care less about you the customer!!! :(
1285d3a
 Comments (3) |
| 1. Written by cmdro on July 21, 2011 from basin, wyoming, US Today, we received a call from American Express Headquarters in New York, and they are REFUNDING THE ADDITIONAL $190.00 TO MY ACCOUNT!!!! HOW ABOUT THAT!!!!!  |
| 2. Written by cmdro on July 5, 2011 from basin, wyoming, US No, Cymax sent us an email stating that the bar stools were temporarily unavailable and on back order. The email said that we could either wait or cancel our order. Since we had already waited for over 1 month, we cancelled the order and bought the bar stools locally. A few weeks later, Cymax sent us another email saying that their back order email had been a mistake, and that they would refund us the original amount, minus $190 if we returned the merchandise. So Amex agrees with Cymax that I should pay $190 for nothing... |
| 3. Written by ccountry on July 5, 2011 from jacksonville, florida, US Why did you order something you did not want? |
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