I was scammed by Trvelocity. They charged me for a hotel I cancelled and refused, absolutely refused, to refund my money. I requested an investigation and refund request with American Express and they also refused to get my refund. They value Travelocity more than me - the paying customer. I Always get my refund with my bank USAA, whenever I have a dispute". I have always gotten my money back when I dispute anything with USAA/. If I have been frauded I always dispute those charges and USAA always refunds my money?. American Express works for the man and not the working man/woman,. I will be cutting up my American Express card and giving all my business to the bank that gives me a voice and helps me save my money by keeping me out of court,. I will take this issue to court against Travelocity:. They can't charge me for something I didn't use:. And, they cannot get away with not allowing consumers the option to cancel an order|. Geesh! Travelocity and American Express are horrible when it comes to customer service and protecting consumers money and rights. 1285dcc
 Comments (2) |
| 1. Written by cmdro on July 5, 2011 from basin, wyoming, US I had the same experience with Amex. Cymax charged us $190.00 to return/restock 6 bar stools that we cancelled and Cymax shipped them anyway. I refused the delivery at the door. I then opened a dispute with Amex and they simply ignored my faxes and agreed with Cymax. Amex operators are trained to side with you and tell you Amex will fight for you, but it is all BS...  |
| 2. Written by Jack Lindsey on March 29, 2011 from chatham, new york, US I have just had the same experience with American Express's fraud of a customer service/disputed charge department. i gave them LOTs of evidence which they simply ignored and ruled in favor of the vendor. |
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