American Express Serve Card SUCKS!!!!!

Dec 05, 2012
review #364917
Update added by user Jan 05, 2013

So once again I spent a day contacting the retailer and getting no where, I then went back to American Express to give them a chance to help me. They closed my account and will not answer any e-mails and when I call my call is dropped as they keep telling me (funny my call has been dropped five times in less then 20 min. thinking they need a better phone service).

 
Original review posted by user Dec 05, 2012

For all of you that signed up or thinking about signing up for the American Express Serve card.....DO NOT DO IT!!!!!!!!

BAD BAD!!!!!

I signed up thinking American Express good company!

I bought item, bad item, returned item, company stated would return monies, 30 days later no monies call company stated past 30 days......Called American Express Serve Card they stated there was nothing they could do so sorry good luck.......So out the monies and item and no support.If I had used my credit card I would not lost my monies so beware and for warned the Serve card is nothing but *** and if you buy stuff make sure you want it as they will not help you!!!!

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Ms Millie

Aug 29 Atlanta, Georgia

This card is advertised on a radio station107.9 and they are pushing it hard . so I decided to give it a try and let my direct deposit go on this card what a mistake. after a few attempts to the bank to do a withdrawl I was told that Iwas over my daily limit . I called AME Serve and was told the monthly limit is $2000 per month , if i need more than $2000 in a single month I will have to do a western union which could take up to 48 hours or a bank draft that takes 48 hours. Which means to carry this card I need to make under $24,000 per year. Now you do the math who are they marketing to (heavy) then you cant buy money orders at all , you can make purchases at Wendys to name a few. they promised my pay check as soon as it is deposited , my old card I got paid on wed nights , this card I get my deposit on friday morning no sooner than 7 am . basically 2 days after my company make the deposit. terrible idea I am closing my account as soon as next month come when I can get the rest of my money off this card!

1 0 Reply
Anonymous

Jul 10

I recently got a serve card because my husband and I moved up the country and were are now 600 miles away from our usual checkings and savings bank. I read all of the fine print all of the cards at the dollar store and this one had the least amount of fees, infact if I choose the right ATM to get cash out of I will never be paying any fees because we put in at least $500 a month. My favorite part is when it calculates the total amount that you have left, it includes the pending amounts so there are no surprises there, very pleased overall.

2 0 Reply
kbc3

May 29 El Centro, California

Just bought one a couple of hours ago and I tried to register and it said it was already registered and i let that one go.
Went to a website to purchase something and it said it was declined yet in the booklet it says: Start using your card , no need to activate it & shop online or in stores.
I'm so stressed out right now and AE is keeping me waiting for an employee to attend my call...

2 0 Reply
OnePissedOffCustomer

May 17 The Woodlands, Texas

Well I have been on hold for 43+ :( :eek mins and counting with 1-800-555-4318. I have direct deposit going to this card and for the 3 months I have had it I have had no problem and have added 3000.00+ to it. After this I am going to end my account with them and no longer have my direct deposit in their money making system. Their loss not mine . 8)

0 0 Reply
Aer0girl

May 06

Agreed. I love American Express but their Serve Card has horrible customer service. I signed up for serve through my Isis Mobile Wallet in order to get the $25 credit. For some reason it would not let me sign up. I talked to customer service and they informed me that I had a serve account from years ago. They told me to cancel my old account and create a new one. It wouldn't let me sign up for a new account. After over 20 hrs (each call about 48 mins or so)of customer service, they just told me "sorry, there is nothing we can do". Customer service also does not listen to the problem. They pretend they are going to help you, give you some steps to follow and then you do everything they say and in the end they say sorry.

1 0 Reply
AmexUser2014

Apr 26

I agree with AMEX Serve card has been a bad experience compared to their credit cards. My complaint is mainly about their customer service. It is worst service ever, after you list out all your info (card number, code, security code, security question, social etc.,) and ask a simple question on a trasaction they put you on hold for 12+ min to get back to you(the rep will say 2 to 3min but it has been always longer). Sometimes you get disconnected after being on hold for ever to start the call all over again. No call ticket numbers to fallowup. I believe call centers are located outside US and reps fallow a script and do not use their head to listen to customer question. AMEX needs to provide same level of customer service to prepaid cards. The online account is hard to load transactions to view or export.

1 0 Reply
Shaun

Dec 20, 2013

I have to agree. This card is and everything that goes with it seems to be a huge scam. I purchased the temp card at a Walgreens. I then went to register it online and was told I had to contact the customer service department because I was using a PO Box. So I did that and they kept referring me to register online. Strike one. Then they told me I need to use my physical address to register so they could verify that. And to update to a PO Box I would need to fax a bank statement to verify my PO Box address. Seems rather skeptical for a pre-paid card to want my bank statement. Strike two. Then they wanted my social security number to verify I was who I was. Again skeptical. All of this seems very strange since you need a physical address to get a PO Box in the first place. I spoke with 5 different reps today who all told me something different. I just hope when they say the call will be monitored it was. They had no clue what they are doing. The 4th rep I spoke with left me on hold for exactly 36 mins. I heard 9 different hold songs, that were actually current songs. I finally told the last and 5th rep to cancel all of this ridiculousness. I don't want the card or to be affiliated with anything AMEX. I'm sad though, because I know AMEX is very reputable, but putting their name on some outside company for pre-paid services is definitely a horrible move. I kept getting cut off on the phone lines, most of the reps I could tell English was not their first... Show more

2 0 Reply
Anonymous

Oct 10, 2013

I never can close my account BAD, Bad, Bad

0 0 Reply
june

Oct 08, 2013

Got a card as payment from Chegg. I don't know why one GREAT company would team with such a terrible one. I quickly used the money so I could get rid of the card and somehow ended up with a negative 0.01 balance. Tried to transfer in a penny from my debit card for fear of a fee, ended up with a suspended bank card because TD found it suspect! Tried to talk to customer service about just cancelling the account and they wanted me to fax a copy of my driver's license which I DID NOT do. Finally got TD to let me transfer the penny and immediately cancelled the account online and got a confirmation e-mail.
Customer service should have been able to clear that up...however, TD Bank was EXTREMELY HELPFUL! I would recommend them to anyone in their area of service, I've had them for almost 5 years after they bought out my local bank.

0 0 Reply
Mr_Pissed_Off_Customer

Jul 28, 2013 Salt Lake City, Utah

I tried to dispute a charge with my serve. They told me I had to confirm my identity before allowing me to dispute a charge. I faxed in SS card and Driver's license as they asked and then call back. When I called back the horrible person kept me on hold for 5 minutes or more and then said I was no longer able to keep my serve account. I asked why and she refused to say stating AMEX reserves the right not to say why. I asked for a supervisor and she then said no one available for 24 hours.

I asked about my dispute and she simply said I would have to now dispute the charge with the fincnacial institution I used to fund my card.

I HATE AMEX. Why would they cancel a prepaid card I used loyally for 3 years. Its a friggin prepaid card. I am embarrased to say that the customer service agent pissed me off so royally that I shouted several times in her ear the F-Word.

F-American Express

1 0 Reply
iben909

Jul 08, 2013 Sioux Falls, South Dakota

i opened my serve about a month ago,i put $80 in my account,all of sudden i got an email that my account was suspended and i need to fax to forms of id ,i did it and it was told the was not clear.I got tired of sending serveral faxes,i talked to many hours on the phone with them,i want to close my account i get my money back and they not do it.This prepaid card is bad bad,BEWARE BEWARE BEWARE.

1 0 Reply
Really?

Jun 14, 2013

I haven't had a single problem. I love my Serve card! McDonald's takes it with no problem... or at least they did when I still ate there. Stoopid food allergies. :(

1 0 Reply
johnscheldroup

May 10, 2013 Minneapolis, Minnesota

American Express Serve.com: Bank fraud & Racketeering

File your complaint with the FTC.

ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

May 07, 2013

Response from Serve:

Hello John Scheldroup, Thank you for your recent inquiry about Serve from American Express and we apologize for the inconvenience this matter has caused you. At this time, our Account Protection Services department has placed an account concern tag on your account which is why you cannot access your funds. Please contact our Account Protection Department at 1-800-555-4318 to have your account reviewed and the matter resolved. They are available to assist you 24 hours a day, seven days a week. If you need further assistance regarding your Serve account, please contact Customer Service at 1-800-954-0559. We are available 24 hours a day, seven days a week for your convenience. You may also contact us through Twitter at @AskServe, or through secure email by logging into your account and clicking on the Contact Us link. Sincerely, Joffre Customer Care | Call Center Operations 1-800-954-0559 | www.serve.com

0 0 Reply
assegai

Jun 24, 2013 Dallas, Texas

bad customer service agents don't listen and don't answers questions they are more concern which get thru the call and read their mini miranda

1 0 Reply
Ripped Off In Texas

Jul 31, 2013 Austin, Texas

I've called every number given and only get the run around. My account was terminated because I was out of town and did not make a deposit into my bank account that the automatic debits were coming from. It's been 1.5 months and still no reimbursement check. Stole $1000.00? I will be canceling all my AMX credit cards today.

0 0 Reply
Travis

Sep 27, 2013 Memphis, Tennessee

My name is Travis and They canceldmy account with $40 still on the card and told me the only way I cod be refunded my money was if my bank recharged it back. We'll I authorized my bank to give them the $40 so they obviously won't give it back to me if it's already been charged to my Serve card. After talking to some one in their protection and claims dept they said that in 7-10 bussinesa day I would get my money back, I wait and call back after 3 weeks and they say they can't give me my money back. Getting this card was the worst mistake ever. I am currently in the process of contacting the FTC and filing a complaint I really had serve!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0 0 Reply
Serve is horrible

Feb 14, 2013 Miami, Florida

Served my sister money and she verified her identity several times. When she needed the money she was served, Serve flagged the account and would not allow her to withdraw any funds. They said she would have to call back during the hours of 8 - 5 to speak with a special representative. In the mean time, she needed to with draw some of the money that night and the other half the next day to purchase a money order to meet a deadline. Because serve will only allow you to take out a certain amount 500. a day, well she was not able to meet her deadline by using the serve account because once they made the money available, she was not able to withdraw the total amount of money needed for the money order. Serve is really an inconvenience. I thought the purpose of serve is to be able to log instantly and send and receive money. I'm done with Serve!

0 0 Reply

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