On May 26 2011 I suppose to catch a flight from KRK Poland to PRG Czech Republic where I had
connecting flight to JFK New York. Two days before my trip I checked my last email from
American Express and everything looked fine. I was enjoying my last day of vacation in Europe, and I was getting ready to come back home to North Carolina. On May 26 2011 I arrived to the airport at 3am to catch my 5:15am flight and this is how my nightmare started. There was no such a thing as flight 8747 Delta to Prague. There was no flight at all to Prague. In addition, the
first flight was at 6am so there was no customer service until 6am. I was left alone without any help. The worst part was that I had
connecting flight in Prague at 11:55am to JFK. I tried to contact American Express but it was unsuccessful, none of their phone numbers worked there .I was stressed out and terrified that company like American Express put me into such a mess. I could not believe that I pay thousands of dollars for tickets and nobody gives a *** thing to inform me about any changes, but they do send me emails to remind me about my monthly payments". I ended up driving 548 km to Prague for 5 hours (driving from one country to another without being prepared for it; we bought a Czech’s Republic map and we were trying to figure out the fastest way to get there/. I was still freaking out because what if I miss the flight?. Thank God I made it on time, but it was a nightmare for me,. Now, when I am back I am trying to get my money back for ticket I paid from KRK to PRG and gas I spend driving and nobody wants to take responsibility for it; neither American Express nor Delta.. This is ridiculous how customer is treated". You should be ashamed of yourself;. You put me into a stress I ve never been before'.Now when iam calling your company you put me on the phone for an hour and later you ended up connecting me with Delta who does not want to take any responsability as well. 1285fc2
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