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1.4 Based on 107 reviews
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I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're talking about. We left Morocco early to go to Spain. We were told that our flights there would not be covered. We were ok with having to pay for those by... Read more

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I applied for an Amex platinum card and was told that I would receive 40,000 bonus points. I previously had an offer for 100000 points and the rep told me that if i did not have the offer code they could fulfill the offer but if I received another offer I could call in and take advantage of the offer. In a week after I received the card I got the platinum card offer fro 100000 points and I called back. The customer service agent told me that he... Read more

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I called American Express Serve customer service line to dispute a transaction for $59.95, taken off my card. The lady disputed the wrong transaction. When I called back less than 2 mins later to get them to correct their mistake they did. Just yesterday i received a email, notifying me they had closed my account due to me breaking membership rules. What? Yes so I call to find out where they got a dispute for $106.90, when my dispute was only... Read more

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I never thought I'd be writing this type of a review about American Express but the situation with American Express Business card has deteriorated to the point where I have no choice. For years, I've only used an American Express Green and an American Express Business Gold Card. I don't even have another credit card. This changes today. In a nutshell, I used my American Express Business card to purchase 10 American Express Gift cards for $500... Read more

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I have been a platinum card member since 1977 and had the card issued in Switzerland before immigrating to Canada in 1981. To the best of my knowledge, platinum cards weren't even issued in Canada when I came. I hardly use the card as most places won't even accept the card probably because your fees are so high. I am constantly bombarded with offers to attract new members but I have never received any acknowledgement or offer to reward loyalty.... Read more

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RE: BLUEBIRD ACCOUNT $212.43 in stolen credit card charges I am writing to you for your assistance to settle a dispute with a stolen America Express Bluebird credit card. On 11/21/2016 I received a text message from AmericaN Express Bluebird that my account is now at $0.00. I had $212.74 balance on the card prior to this email that I received at 9:02am. There were 3 charges made on 11/21/2016 at the Safeway Morgan Hill Stores by San Francisco,... Read more

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Hi I called on October 11 for Credit Lemint . After that . I did not received any letter 0r mail about this about this matter .intel December 01. I called today again about . Why you did not reply me . & I asked for supervisor ! The person did not transfer me to supervisor He hang up on me . I called 3 time & ask about supervisor. But 3 time thy did not transfer. Thy just hang up on me . 4th time I call & finly I spoke with supervisor & I ask... Read more

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Recently we received a letter stating we had a $1,120.24 inquiry being investigated. It read as follows: "In addition, we have not received a payment in the amount of $1,120.24 and have initiated the billing inquiry. However, we have received two payments in the amount of $932.91 and $187.73 which will appear on your upcoming statement." WHAT the ..... we send them 2 checks that equal $1,120.24 instead of one ------ and they can't add them to... Read more

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Double charged transactions! Customer Service was useless. If you're having the same issue contact this website. http://www.consumerfraudlegalservices.com/bluebird

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I have a renewng payment on my Amex card that I wanted to stop. I called and spoke to someone that speaks 100 miles an hour in a soft squeeky voice that is impossible to understand. After several attempts to get the woman to slow down and enunciate so she could be understood, I was finally able to communicate that I wanted to cancel to renewing charge. he went into a "disclosure" rant that I had to stop after several minutes to ask who she is... Read more

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