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I have been a customer of Amex for 11 years with three platinum cards. Personal, Corp and Delta. I disputed charges that were being processed on an old number. Customer service said they would do a 4 year vendor block and I would not be responsible for charges. So I...
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1.4
I didn't like
  • Bad customer service
  • Treat longterm customers like dirt
  • Bad service and incompetence
#1114686
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I paid mu full balance off ($4400) & they wait 9 days after confirming there is a $0 balance with my finance lady to buy a new home to charge a fee & interest. Interest on 0? Total BS. Didn’t check the statement the next month since I knew it was zero, but since it...
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2.4
#1114293
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I have spoken with at least 6 American Express Representatives. 3 of those 6 have initiated calls to my bank - JP Morgan Chase. On all 3 occassions the bank has verified all payments made to my AMEX Delta Reserve Card. All 3 agents have been surprised to learn of the...
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#1113327
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American Express - Terrible Customer Service

American Express
#1097590
1.6
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Service rep couldn't answer basic account questions. When I asked to speak with a supervisor he hung up on me. Terrible service.
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American Express

American Express
#1094096
1.0
Details
This bank is really horrible....this bank really pissed me off...I suggest everyone don't do business with this *** bank
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American Express Abandonded Me

American Express
#1067379
1.0
Details
On Monday I Overnighted AMEX at their LA post office box (which is a post office of its own) my checks. On Tuesday before lunch (11:56) they were picked up by tracking at AMEX postal box facility (huge). Today Wed at 4:57 they are lost. AMEX says to bad. My monthly bill is $20,000 to $50,000 per month. LOL. Hello Capital One...*** me AMEXBITCH
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American Express - Very annoyed

American Express
#1062400
Can't activate card!! Tried several times, need to speak to someone on a one on one please!!!
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Right now my 3 FICO-8 scores are 760+/- 10 points - respectable. I did Amex's pre-qualify at the urging of several people on the FICO boards - Nope - Amex still will not approve me. This is because my FATHER stole my identity 50 years ago to get an Amex Card and...
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#1103379
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I used the card for online purchases and everything was ok at first, but recently it became a nightmare for me. Charges were showing up on my statement that I did not make. I called the Bluebird number all day trying to reach someone. Everytime I punched in my card...
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#1097247
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I have a Delta sky miles card from American Express. I needed to purchase $1000. in three months. They will send me my 50,000 sky miles. I met my obligation American Express told me I had. Five phone calls later still no points. This has now been going on for six...
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1.0
I didn't like
  • Never got a call back
#1096721
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Well I have American Express EveryDay card my bills will always due on the 14th of every month I paid them on the 1st all of a sudden they telling me I owe an extra payment in September somebody schedule it it sure wasn't me they said that I spokk to someone through...
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1.1
#1095404
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I submitted a check for 500 dollars to my car payment. It said it went through on August 3rd as a wire transfer. Then I sent 450 later in the month. The 500 didn't make it to the credit union. I received a letter saying I was almost 1000 dollars behind. I call serve...
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1.0
#1093750
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I called on Friday August 11th to find out about a cash advance they said you can take out 500 I was fine with that they said I needed to establish something which I did and then they would send me a new one in the mail they said I need to call Monday which is the...
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1.1
#1087525
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As often happens with AmEx Platinum the benefits you expect to receive when you pay your annual fee aren't the one available during the year. First it was losing access to Airline lounges, now it's Centurion Lounge. I've been bringing my family of 4 to various...
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2.3
#1087202
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