American Express
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
American Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Express has 1.9 star rating based on 663 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Express has 1.9 star rating based on 663 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.38% of users think that American Express should improve its Customer Service.
44% of users say that they might use American Express in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "When you apply make sure you provide more than what they ask because once you start setting up your account fraud alerts start going off with AMEX", "Depends on if I’m able to create a account", "Fake account", "Do not get an American Express", "don’t buy from them".
Most users ask American Express for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Express Reviews
"Everything is good."
I was confused with multiple cards I have. I have Visa card besides American Express card. Now everything is fine.
"The worse Identity verification procedures"
I am profound frustrated and disappointed regarding the ongoing issues I have encountered with my Gold Account and I guess now the other three accounts Despite...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: There is no reason why you should take for months for a card that does not work they know it doesn’t work. There’s nothing to read you just either give me a new card or give me the money back it shoul
Company fixed the issue and I have been provided with apology. I don’t know if you guys contacted them or watt but the last time I called they said yes my card was activated so something transpired between the time I talk to you and I talk to them so I appreciate your help
Preferred solution: Full refund
User's recommendation: Don’t buy American Express gift cards. It’s not worth the hassle if they don’t work.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The worse Identity verification procedures
I am profound frustrated and disappointed regarding the ongoing issues I have encountered with my Gold Account and I guess now the other three accounts Despite my repeated and diligent efforts to resolve these issues, I am yet to receive effective assistance or a satisfactory resolution. Since the inception of this account, I have faced numerous challenges.
Most recently, I have complied with all the requested procedures, including utilizing Notary-Cam services, physically leaving my house to get documents notarized, and incurring related expenses. On March 1st, I again faxed all necessary documents to the number provided (+1 62*-***-****), as instructed. I have proof of these documents being sent and received successfully. Despite these efforts, my accounts are paper weights American Express seems to be the only company I am experiencing issues with, despite having multiple accounts with different institutions.
Security is a major concern and I appreciate your efforts however the exaggeration stressed me out. Is this because I Am a new member. American Express, now saying that my account would be closed pretty much. I have submitted complaints to the Ive once contacted Better Business Bureau and the Consumer Financial Protection Bureau regarding this matter.
I did receive a call from a representative, from AMEX Executive office, but there has been no follow-up since then.I have fulfilled my part of the necessary procedures more than adequately. Ive submitted want they wanted am I a fake person??
- Highly recommended
- Great rewards
- Prestigious
- Lack of customer support
- Not in touch with customer
Preferred solution: I want my account restored
User's recommendation: When you apply make sure you provide more than what they ask because once you start setting up your account fraud alerts start going off with AMEX
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AMERICAN EXPRESS GIFT CARD RIP OFF!!!!
How embarrassing to give someone a gift card only for them to call you and say it's been used. I took this card directly out of the envelope it was mailed in.
I removed it from the paper that is was attached to and gave to my friend. I am not sure what the issue is, but this makes me skeptical to keep buying these cards. THESE CARDS WERE PURCHASED DIRECTLY FROM AE GIFTCARD WEBSITE. Not in the store.
I called to get a refund or replacement and that was a nightmare!
I reported this in November and we are almost in February and I am still getting the runaround. They say they mailed the replacement, but I have not received it. Each time I call they say to wait a few more days or that they are going to escalate the ticket to see if the card has been reissued. I had been a long time customer, buying these giftcards every year.
NEVER AGAIN. I just need them to replace the one that they did not put the correct amount on from the very beginning. Horrible experience!!!
No one I spoke with seemed to think they was a big deal. I asked for a manager, but they would not let me speak to one!
- No comment
Preferred solution: Send the replacement card as promised!!!!
User's recommendation: DO NOT BUY AMERICAN EXPRESS GIFT CARDS!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed AmEx card.
- Inability to speak with anyone live
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need help creating a account
Preferred solution: I would like to create a checking account and possibly get a free $100 for choosing y’all
User's recommendation: Depends on if I’m able to create a account
Honolulu, Hawaii
This you use points
User's recommendation: Don’t join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Denial of assistance in platinum travel matter
User's recommendation: Stray away from platinum card and all services
Interest charge of $72.22 for being few hours late
- Interest is outrageous
Preferred solution: Full refund
User's recommendation: will not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad experience
Preferred solution: Full refund
User's recommendation: Do not get an American Express
No one fixed my problem
Preferred solution: My card working
User's recommendation: don’t buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broomall, Pennsylvania
Scammer
User's recommendation: Hopefully anyone else doesn’t end up with this problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cincinnati, Ohio
This dispute a charge on my account
User's recommendation: Never order on line unless you receive a life person a information that checks out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
An order that I never received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Concern about fraud
Preferred solution: Reassurance that I do not have an account with American Express. I’m concerned about getting a letter from American Express saying they’re correcting a mistake and getting a check for one dollar. None of that makes sense. Please talk to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit card
Preferred solution: Speak to a person
User's recommendation: Answer phone
Town Creek, Alabama
Y’all must not want to know Superior Ancillary LLC
User's recommendation: Fake account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roubaix, Hauts-De-France
It as not been nice lately
User's recommendation: Poor
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You're going to find yourself in a deep hole if you don't stop charging things. "Don't buy from them" ?
They don't sell anything. It's a credit card.