Product: American Express Account Clear all filters (0 of 72 reviews match)
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I was switched from a Visa to an American Express Card without my knowledge. I had a visa card I had not used in years, that was set up for auto pay. They sent it to my old address for 2 months. then I received a phone call from someone claiming I owed money to...
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Product
American Express Account
I liked
  • I never even wanted the card
I didn't like
  • Billing errors not corrected
  • Incompentent customer service
  • Inability to resolve a problem that cost me time and oney
#1414302
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Erroneously sent 2 payment to AMEX in April and contacted them to reverse the extra payment. The May statement comes in and the pay in full amount includes the current charges plus the amount of the payment that was reversed. After spending 2 hours in a chat session...
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1.3
Product
American Express Account
#1268233
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Loyal AMEX customer for over 30 years. Excellent payment record. Missed a payment. Next statement said pay by date for the total of two months. AMEX suspended the account 8 days before due date based on prior month deadline, but Statement does not indicate that the...
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Product
American Express Account
#1264849
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February 21 at Called today and we got a charge on my card I spoke to customer service rep this is how is reply to what the heck do you want me to do I said well after 20 years this is the customer service that I received so much money spend on the card I called to speak with her supervisor and all he could say was OK Close your account this is the service after 20 years . The sad thing is you expect better service from American Express...
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1.0
Product
American Express Account
I liked
  • Waste of my time
#1194686
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American Express - Locked out of my account

Tried using it when the servers were down and now im locked out of my account.
Product
American Express Account
#1192346
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Every time I've used my American Express card I have to deal with some militant employee. I was cleared for credit and now they want to "check" every transaction I make. I'm running a business and do not need them to micro manage me. This company will go away as new...
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Product
American Express Account
#1183952
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American Express - 3000,000.00 points taken away from zero balance card

We have been using this card for out business for ten years. We had a zero balance on the card, they signed us up for something, we did not pay as we had zero balance and or account was canceled. Bad enough but they also flushed our points over 300 thousand points. The customer service rep stated yes it was weird how it worked out but there was nothing to be done. Oh and your points huh well its our policy to wipe those out so good luck.
2.4
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Product
American Express Account
#1174913
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Its been over ten years I am with Amex.I called today after being the decline on a charge. I called customer service who forward me to a very sad CSR who asked me some question and told me that there is no fraud on your card let me forward you to another one. I asked...
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1.1
Product
American Express Account
I liked
  • Waste of my time
  • Worse nighmare
I didn't like
  • Treat longterm customers like dirt
  • Bad service and incompetence
  • Fraud department is a fraud
#1171909
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They blocked my card after I had used it for a couple of times and paid my first bill in full.When I called the lady asked me a bunch of security questions wich I answered correctly but still asked me to send by fax 3 pieces of id's to verify my address and other info....
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3.0
Product
American Express Account
I didn't like
  • Bad customer support
#1166819
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American express reduced my limit, and now reports to the major credit bureaus that I exceeded my account limit this automatically affects my credit in a negative way. This decision has hurt me in a major way. They did not take a moment to look into my account....
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1.0
Product
American Express Account
#1166509
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