American Express may have the most worthless application process I have ever encountered.
When submitting an application online I am told I will receive a decision within 15 minutes via email.
I receive an email, follow the link to a page that says my application is "canceled". There is a link to click for more information, on that page it says a decision cannot be provided at this time.
The trail goes cold there. Apparently they have snail mailed me a form I need to fill out, but they didn't tell me. So after a week of no response, I apply online again and get the same result.
I finally get the form in the mail so that they can access my tax returns. I fill it out and send it back and wait some more.
A week later I get a letter that says the information I provided previously was unacceptable. They give me another copy of the form, only they never told me what was wrong with the first one so I can submit it properly.
I tore it to pieces and recycled it. I tried to submit a complaint to them, but cannot contact them online without an account, which I cannot create, because I don't have their card yet.
Screw this company. If it is this hard to deal with them and I'm not even their customer yet, I don't want to think what it would be like once they have already sucked me in.
Product or Service Mentioned: American Express Account.