American Express Credit Card Reviews and Complaints
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American Express in Miami, Florida - Look carefully at their annual Fee's, as they are going up in 2020
I am totally shocked to receive a letter from American Express telling me that their annual fee is going up to $99 in 2020. Here you have a company that reported a 10.144 Billion revenue for 2018, up 9%. Now they plan to increase that even more on the backs of their credit card owners. In my mind, they should be lowering the annual fees, not raise them. I think they will find they will be loosing members.
Review
Product
American Express Credit Card
Of all the big credit card companies, my experience with American Express as been the most unpleasant as of recently and their service the worst. As a note: I have had a credit history for about 4 decades and I have never defaulted on a a monthly payment to a loan or...
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Review
Product
American Express Credit Card
Reason of review
Poor customer service
Update by user Sep 19
Directly from Am Ex Rep:Hello DanaChris - 1:46 PMPlease allow me few minutes, while I check this for you.Chris - 1:47 PMYes, I see there is another offer for $250 statement credit after spending $1000 within first 3 monthsConfirmation of date added on my account (sic...
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they just did the same to me gave me card with a 20,000 credit line. charged 2500 in 4 months.
Asked where my 250 credit was Told I was not entitled to the 250.00 FROM A MARKETING rep.
I asked why and they told me they couldn't tell me why but if I read the contract they could cancel this offer at any time. TOTAL SCAM I HAVE A CREDIT SCORE OF 780
Review
Product
American Express Credit Card
Cons
- Customer service lies
- Bad service and incompetence
Reason of review
Promised a promotion, never received
Loss
$250
Resolved: American Express in Orlando, Florida - Ridiculous Treatment for Loyal Customer--HORRIBLE
Update by user Oct 12
AMEX finally came to their senses after 6 phone calls and actually listened to the original recording between myself and the customer service person who incorrectly Advised me. Delayed my payment to next billing cycle and credited my account with $200 recognizing my 38 yr loyalty and impeccable payment history
Original review posted by user Sep 12
I was scheduling a significant purchase ($40,000) and called on Sept 05 to inquire about the billing cycle so I could put the transaction thru for following month billing. I was told to put it thru on Sept 06 so it would be on my October statement. It came on my September statement. Asked them to move it and they said impossible even if they could recapture the phone log. I am a Platinum member for 38 years and often pay my bill IN ADV and usually carry a credit balance. What a way to be treated. Am dropping my Platinum and Business Green Cards Resolved
Review
Product
American Express Credit Card
American Express - Cut my limit when I needed it and for no good reason!
AMEX laid a big egg on me. I relocated from Atlanta to Jacksonville for my job. I take a couple weeks off to close on a 
house and move in then I have to work a couple weeks before my first paycheck in JAX. I was planning to use my AMEX card to pay gas groceries and small bills until that first check on April 12th. However, as soon as I start using AMEX they cut my limit. For no good reason. They’ve never had trouble out of me. Now I’m stranded and had no choice but to open another line of credit. If this line of credit remains loyal to me I will no longer need AMEX. I plan to close my account when the balance hits 0 and I don’t care if it hurts my credit.
house and move in then I have to work a couple weeks before my first paycheck in JAX. I was planning to use my AMEX card to pay gas groceries and small bills until that first check on April 12th. However, as soon as I start using AMEX they cut my limit. For no good reason. They’ve never had trouble out of me. Now I’m stranded and had no choice but to open another line of credit. If this line of credit remains loyal to me I will no longer need AMEX. I plan to close my account when the balance hits 0 and I don’t care if it hurts my credit. Review
Product
American Express Credit Card
Pros
- Worse nighmare
Cons
- Unhelpful customer service
American Express - Very poor service.
AMEX reduced my line of credit with no explanation. The result - a major reduction in my credit score. There had been no changes to my credit score and all bills had been paid on time. Just prior to AMEX two of my other cards had increased my line of credit. Stay away from AMEX!!!
Review
Product
American Express Credit Card
Reason of review
Poor customer service
American Express in Braintree, Massachusetts - Please read others reviews before doing business with them.
I used the Amex Gold card for 30 years you know the one you pay in full every month then had another credit card with a balance that was increasing so applied for Amex Blue Open Credit card thinking I would be also happy with them couldn't be farther from the truth worst CC I've ever carried opposite of my experience with the Gold card actually feel I'm being taken by some kind of loan shark don't be a day late with them cause your rate will almost double and you'll talk to a low on the totem pole worker only ever stay away I don't usually write reviews!!
Review
Product
American Express Credit Card
Pros
- Sales pitch
Cons
- Actual experience
Reason of review
Problems with payment
Tags
Horrible experience with AmEx credit (SPG). Was promised a promotional offer upon signing up, which I never received. Took 5 months/9 phone calls, with several representatives confirming this promotion, before being told that I would not be getting it after all. Half...
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Review
Product
American Express Credit Card
Cons
- False information repeatedly given to me
- Promotions
- Customer service
I love American express. you have to have very good to excellent credit. you also should be able to handle your money and don't live beyond your means.american ex works for me because I pay my bill on time and receive money back. they will fight for you with any return...
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Review
Product
American Express Credit Card
Reason of review
Good quality
I took advantage of a 0% interest balance transfer that was offered. First of all it cost $300 to transfer $10000 that was the first interest payment but whatever cost of doing business right? Then every month after that I was charged interest, when I called in I got...
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Review
Product
American Express Credit Card
Reason of review
Not as described/ advertised
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The lesson to be learned from your experience is to never, ever allow auto payment of bills. It is not hard to get a paper statement of what you owe and then write a check to pay it.
Or, you can do it an easier way and when you get the paper bill, just go online to your bank and pay it via the bank's "bill pay" or whatever they call it. Most banks offer this free and it is a secure way and an easy way to pay monthly bills. Some credit unions still charge for this, but they will eventually catch on. As for the customer service reps at AmEx, know that when dealing with them over the phone you rarely get someone who really cares about your problem or how to fix it.
That's just the way it is.
Your card is now cancelled. Consider that a good thing for you in the long run.