American Express Credit Card Reviews and Complaints
- Latest review first
- Most helpful reviews first
American Express in Miami, Florida - Look carefully at their annual Fee's, as they are going up in 2020
Update by user Sep 19
Directly from Am Ex Rep:Hello DanaChris - 1:46 PMPlease allow me few minutes, while I check this for you.Chris - 1:47 PMYes, I see there is another offer for $250 statement credit after spending $1000 within first 3 monthsConfirmation of date added on my account (sic...
they just did the same to me gave me card with a 20,000 credit line. charged 2500 in 4 months.
Asked where my 250 credit was Told I was not entitled to the 250.00 FROM A MARKETING rep.
I asked why and they told me they couldn't tell me why but if I read the contract they could cancel this offer at any time. TOTAL SCAM I HAVE A CREDIT SCORE OF 780
- Customer service lies
- Bad service and incompetence
Resolved: American Express in Orlando, Florida - Ridiculous Treatment for Loyal Customer--HORRIBLE
Update by user Oct 12
AMEX finally came to their senses after 6 phone calls and actually listened to the original recording between myself and the customer service person who incorrectly Advised me. Delayed my payment to next billing cycle and credited my account with $200 recognizing my 38 yr loyalty and impeccable payment history
Original review posted by user Sep 12
I was scheduling a significant purchase ($40,000) and called on Sept 05 to inquire about the billing cycle so I could put the transaction thru for following month billing. I was told to put it thru on Sept 06 so it would be on my October statement. It came on my September statement. Asked them to move it and they said impossible even if they could recapture the phone log. I am a Platinum member for 38 years and often pay my bill IN ADV and usually carry a credit balance. What a way to be treated. Am dropping my Platinum and Business Green CardsAmerican Express - Cut my limit when I needed it and for no good reason!
- Worse nighmare
- Unhelpful customer service
American Express - Very poor service.
American Express in Braintree, Massachusetts - Please read others reviews before doing business with them.
- Sales pitch
- Actual experience
- False information repeatedly given to me
- Promotions
- Customer service
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The lesson to be learned from your experience is to never, ever allow auto payment of bills. It is not hard to get a paper statement of what you owe and then write a check to pay it.
Or, you can do it an easier way and when you get the paper bill, just go online to your bank and pay it via the bank's "bill pay" or whatever they call it. Most banks offer this free and it is a secure way and an easy way to pay monthly bills. Some credit unions still charge for this, but they will eventually catch on. As for the customer service reps at AmEx, know that when dealing with them over the phone you rarely get someone who really cares about your problem or how to fix it.
That's just the way it is.
Your card is now cancelled. Consider that a good thing for you in the long run.