Product: American Express Customer Care Clear all filters (55 of 55 reviews match)
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At LaGuardia Airport, trying to use AMEX Centurion Lounge for 30 minutes while waiting for my niece to depart on a flight. I am a 40 year+ AMEX card holder, Platinum for years. They refused me entry, wouldn't accomodate any requests or try and solve my problem. Called...
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Anonymous
Linda

All these issues are currently happening to me now. The inaccurate statements, the hijacking of my inputted payment for a different amount not owed by me. The 2018 list goes o...

2.6
Product
American Express Customer Care
I didn't like
  • Poor customer service for platinum centurion lounge lga
#1237592
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American Express - Aggravated customer

American express will be the next company in a lawsuit they started good they take money now and hang up on you i will file a complaint with every person i can
1.0
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American Express Customer Care
#1235650
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This is by far the worst company I have came across. They blatantly lie while selling you the card with all welcome bonus and what not. but you will never see the fact of rewards offered to you. All the documentation will be sent on email and all rewards will be listed...
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AdmiredSiberian247
AdmiredSiberian247

I had a similar experience. Call after call yo their customer service was a waste of time.

Anonymous
Anonymous

TypeAmerican Express committed fraud and breach of contract against their customer. Share this video with your friends!https://www.youtube.com/watch?v=OCf-6Z7RFJk your message...

1.2
Product
American Express Customer Care
I didn't like
  • Unhelpful customer service
  • Customer service is worst
#1228673
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Quite simply to get some of the worst customer service experience. This once iconic brand has dropped in brand affinity due to poor customer experience across all its cards. They no longer put the customer first! To be on hold for over ten minutes with their call...
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1.5
Product
American Express Customer Care
I didn't like
  • On hold 45 minutes
  • Bad service and incompetence
  • Uses overseas based customer service
#1217676
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In May 2017, I used American Express to purchase two tickets for September 2017 travel to Rome on Alitalia. Two weeks after the purchase Alitalia declared bankruptcy. Although they were still operating in September, Hurricane Irma hit our town (Naples FL) and we were...
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1.0
Product
American Express Customer Care
I didn't like
  • Attitude and lack of effort of customer service
#1174435
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Had rude agents in all the Amex lounges and uninformed customer service agents on the phone.They did not help nor did they care. I pay over 500 for a credit card that won't allow me to use benefits for insignificant and ridiculous rules. Do not get the platinum card...
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1.1
Product
American Express Customer Care
#1173519
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I contacted them via the app in chat and via Facebook.In the app I asked a simple question and they kept giving me an automated response to call. On FB I said the same question and immediately got an automated response that they couldn’t understand. I simply said I...
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1.0
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American Express Customer Care
#1168062
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So why is it that AMERICAN EXPRESS BLUE CASH EVERYDAY is sending my husband amazing deals like extended 0%APR on Balance Transfers and Purchases while I get no offers like that? American Express is being A SEXIST COMPANY in their credit card offers. They offer higher...
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1.0
Product
American Express Customer Care
I didn't like
  • Blue cash everyday card offers for him and not me
  • Sexist card offers
  • Favoring the men of the household with better offers
#1141500
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I have spoken with at least 6 American Express Representatives. 3 of those 6 have initiated calls to my bank - JP Morgan Chase. On all 3 occassions the bank has verified all payments made to my AMEX Delta Reserve Card. All 3 agents have been surprised to learn of the...
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Anonymous
jamie

50 million, hey, good luck with that.

Product
American Express Customer Care
#1113327
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American Express - Terrible Customer Service

Service rep couldn't answer basic account questions. When I asked to speak with a supervisor he hung up on me. Terrible service.
1.6
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American Express Customer Care
#1097590
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