Product: American Express Customer Care Clear all filters (72 of 72 reviews match)
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Verified Reviewer
1.3
Details
Been a card holder for years and service was never great but is now reached an all time low. Doing most business now with Capital One who actually has customer service ; are customer centric ; and understand digital that the brick and mortar dinosaurs at AMEX simply do...
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3 comments
Machele
#1786892

Sorry, sport. You lost me with the term "Trumpian narcissism." Unable, thus to believe anything you say about Amex. Your agenda is showing.

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Review
#1726245 Review #1726245 is a subjective opinion of poster.
Service
American Express Customer Care
Cons
  • Zero customer service
  • Bait and switch approach
  • Limited value no travel assistance customer service is awful
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Let the company propose a solution

American Express - This is a pathetic experience with my AMEX card dispute transaction. It had been one month since it happened . Since then I am following up and they are still investigating. The grivence addressal tea

1.0
Details
American Express - This is a pathetic experience with my AMEX card dispute transaction. It had been one month since it happened . Since then I am following up and they are still investigating. The grivence addressal tea
This is related to a dispute transacyion happened in my AMEX card. I raised the complain immediately and following up continiously and they are still looking into it. They initially said since this is dispute transaction they will keep it unbilled. But now they generated bill. Totally worthless customer care service. The grivence readdressal is even less inefficient. They don't even bother to reply about the complains
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Review
#1689849 Review #1689849 is a subjective opinion of poster.
Service
American Express Customer Care
Cons
  • Bad customer support
  • False information repeatedly given to me
  • Business policies - especially for long term valued customers
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
Tags
  • Purchase Protection

American Express - Excellent Service

1.0
Details
I have a credit card from them a savings account and personal loan I get nothing but excellent service from American express my favorite .
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Review
#1478297 Review #1478297 is a subjective opinion of poster.
Service
American Express Customer Care
Pros
  • Easy on line service
Reason of review
Good customer service
1.0
Details
I have paid my bill on time for the last two years. I called to find out if I could have my APR dropped and all I got was the run around. The woman I talked to was from India and instead of answering my questions, she would use the same line over and over. I asked for...
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Review
#1420384 Review #1420384 is a subjective opinion of poster.
Service
American Express Customer Care
Cons
  • Never got a call back
  • Attitude and lack of effort of customer service
  • Apathy
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Lower my rate because I have been paying on time
I have been with american express for more than 10 years and I have had a few or maybe no late fee and interest charge on my card. I an attempt to upgrade my gold card, I was offered to apply for a new platinum Delta skymile card. Since I had an autopay on the gold...
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1 comment
Anonymous
#1613360

Lol you made a wrong assumption and it’s amex’s Fault and now you’re going to sue them because you made a mistake? Omg that’s funny

Review
#1416118 Review #1416118 is a subjective opinion of poster.
Service
American Express Customer Care
Reason of review
Poor customer service
Loss
$481
Preferred solution
Full refund
Tags
  • Bad Treatment For An Excellent Cos
Not only do American Express screw over their consumer customers they also screw over their merchants. I think they use a dart board or a bingo tumbler to see who they will screw today. I have heard it from all sides the consumer, the merchants, and even the...
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Review
#1367324 Review #1367324 is a subjective opinion of poster.
Service
American Express Customer Care
Reason of review
Crapy service

American Express in Dacula, Georgia - Ignoring customer mails

1.0
Details
Why am I being ignored. I called you people last week again. Even at your level nobody is responding. This is shame for anyone to continue with your support. Gansces@gmail.com my mail id and I am being ignored.
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Review
#1308102 Review #1308102 is a subjective opinion of poster.
Service
American Express Customer Care
Reason of review
Poor customer service
1.0
Details
I have a few business cards with AmEx and earn points through them. Recently I purchased two flights using the points. The next day I had to cancel 1 of the flights and the lady accidentally cancels BOTH! After being on the phone with them for 6 hours they get me...
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Review
#1301423 Review #1301423 is a subjective opinion of poster.
Service
American Express Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I called yesterday after having my card charged twice but was declined at register!!! So I called on hold for 35 minutes! Then was told that it would be fixed in 2 hours! So I looked on my app and the funds were still not back on card! So I called again and was told...
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Review
#1292993 Review #1292993 is a subjective opinion of poster.
Service
American Express Customer Care
Reason of review
Problems with payment

Contact American Express Customer Service

Website:
www.americanexpress.com
Mailing Address:
P.O.Box 981535
El Paso, Texas 79998-1535
United States
Phone:
(800) 528-4800
All American Express Contacts

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I want to warn credit card users how American Express treats its old loyal customers, especially women over 64, immigrants who have used this service for over 25 years, uninterruptedly and paying on time. They simply do not mind abusing a woman in that condition and a...
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Review
#1255724 Review #1255724 is a subjective opinion of poster.
Service
American Express Customer Care
Cons
  • Incompentent customer service
  • Treat longterm customers like dirt
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • rewards point scam
  • They Do Not Believe The Customers