New York, New York
1.8K views 3 comments
Not resolved

I am planning on canceling my American Express Gold Card for which I pay $125/year because of their misleading practices which they do not admit to.My January 2011 statement and all previous statements had a "Payment Due Date" on them, which indicated the date that was 25 days (grace period) from the close of the billing cycle.

However, now American Express uses new language on their statements which say "Please Pay by" and the "Please pay by" date is 14 days from the end of the billing cycle (even though the grace period is now 30 days). They have changed the language because it encourages customers to pay sooner (so Amex gets paid faster and makes more money). The language intentionally misleads the customer to think the payment is due on the "Please pay by" date when it really is not. Obviously when you call them, they tell you that it is not officially due until 30 days after the billing cycle, but it doesn't say this anywhere on the statement or the webpage.

Also, Amex won't admit their reasons for changing the language but it is very clear why they did this – to unfluence customers to pay sooner even though they don't have to. Additionally on the American Express website, you can't schedule a payment for the future past the "Please pay by" date, even though the payment isn't actually due until 16 days later.

As a long time customer, I am extremely disappointed that American Express is engaging in this misleading behavior and I plan to cancel my card very soon.I just want everyone know about these misleading practices so they aren't confused like I was.

Review about: Gold Card.

Review #224288 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with American Express?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
not so pissed
Tulsa, Oklahoma, United States #1128826

you can set up a payment date past the "please pay by" ...but only 10 days past...

however misleading the language is, it really isnt a way to stick it to you...

you dont pay any more or less, and if you start paying on on the 30th instead of the 15th it will still be 30 days between payments...I dont get the gripe.

Boulder Flyer
#432465

Thanks for your informative post.My wife just opened our AmEx bill and noticed the same thing.

We'll ignore AmEx's precatory "please by request," but I think you're being a bit petulant (not to mention masochistic)in cancelling your card. This week also saw "First Do No Evil" Google tracking the Safari Browser habits of iPhone users. Of course AmEx wants to be paid faster, and I'll bet for as many members as this language *** off, they'll make a killing on the float.

Want to be the guy who thought up this change will find a few hundred thousand extra "Rewards Points" on his AmEx card?:p

Jerry Offer
to Boulder Flyer Fot, Pest, Hungary #776037

Amex supports the slaughter of children for food in the Sudan.

You May Also Like

WHO IS ON THE TAKE HERE WHEN IT COMES TO GE CAPITAL RETAIL & PAYPAL Paypal "These Crooks can use a money figure & call it a "Debt Cancellation Fee" & when that backfires they call it a "Card Security Fee". They can tell you..." Read more Green Dot Moneypak - GreenDot MoneyPak Scam Green Dot Moneypak "My husband went to CVS and purchased a MoneyPak by Greendot card and loaded $400. He came home and follow instructions to activate his prepaid card with the $400 online...." Read more What to do if Direct Express refuses to help you... The next step Direct Express "I am writing a review for Direct Express prepaid debit for Government Benefits. I had read hundreds of dissatisfied consumers. I had unauthorized activity on my card, my claim was..." Read more Ge Capital Retail Bank - Actual Net Earned Less Then What Is Reported Ge Capital Retail Bank "Pay Pal GE Capital Retail Bank EBAY Reports on Transaction Details that you made more net profit then you actually earned. "Example" $91.96 is the net they have you..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more Gastric Bypass Alternative - Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Gastric Bypass Alternative "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more