Product: American Express Platinum Credit Card Clear all filters (6 of 6 reviews match)
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I have been a customer of Amex for 11 years with three platinum cards. Personal, Corp and Delta. I disputed charges that were being processed on an old number. Customer service said they would do a 4 year vendor block and I would not be responsible for charges. So I...
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1.4
Product
American Express Platinum Credit Card
I didn't like
  • Bad service and incompetence
  • Bad customer service
  • Treat longterm customers like dirt
#1114686
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I called to inquire very upset about this and told them I thought it was horrible customer service I've always paid on time I have plenty of other cards I can use with zero balances we were building a house so yes I'm going to utilize my cards sad thing is the...
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Product
American Express Platinum Credit Card
#1072032
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Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're talking about. We left Morocco early to go to Spain. We were told that our flights there would not be covered. We were...
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2.3
Product
American Express Platinum Credit Card
I didn't like
  • Bad service and incompetence
  • Untruths delay tactics
#969507
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I applied for an Amex platinum card and was told that I would receive 40,000 bonus points. I previously had an offer for 100000 points and the rep told me that if i did not have the offer code they could fulfill the offer but if I received another offer I could call in...
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Product
American Express Platinum Credit Card
#968815
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We got the platinum card not only for the travel benefits but also because of the supposed world-class service it advertises for when things can go wrong with travel. The platinum card perks are great but when you actually have something go wrong, the service you get...
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2.6
Product
American Express Platinum Credit Card
#883751
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American Express Platinum Credit Card Review

#1015181
1.0
Details
I was an Amex customer for 27 years, holding a platinum and Starwood card. 2MM year income and FICO way over 800. I was a couple days late paying and fees and default interest was imposed, points were also taken. I cancelled both my cards as Amex obviously does not want my business. Good riddance !
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