Product: American Express Prepaid Card Clear all filters (15 of 15 reviews match)
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1.0
Details
I put money on this Amex card thinking money was safe later on that night I checked. My account and over $300 was gone. I called immediately they canceled the card, a week went by an nothing I called but they said that doing the investigation they discovered that I...
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Review
#1218259 Review #1218259 is a subjective opinion of poster.
Product
American Express Prepaid Card
Pros
  • No hold time
Cons
  • Steal your money
  • Allow fraud on your card
Reason of review
Problems with payment

American Express is a Corrupt, Criminal Enterprise - Class Action Needed

1.0
Details
This seems to be happening all over the country, relentlessly, and people need to be aware. I had read all about it, but never in a million years thought that it would happen to me. A bit over a week ago, I noticed over $300 in fraudulent charges on my account and called American Express immediately to inform them that somebody had gotten a hold of my account numbers and apparently used my account to make three purchases. They went through the steps that I needed to take in order to dispute the charges, and issued me a new card. Then this morning, two days after the new card arrived, I got an email that said, "During a recent review of your American Express Serve Account we noticed activity that was in violation of the Serve Member Agreement, section: 15D." They also said that they investigated and the three charges in dispute were not fraudulent and that they were authorized, when they obviously were not, not even having been made in my state and not even having been made with companies that I have ever done business with in my life. They did not investigate -- there is no possible way under the sun that they did. American Express is a fraud, corrupt, criminal business and I'll wait for Class Action information to be arriving in the mail, because at this rate, it's coming. Beware!
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Review
#1032786 Review #1032786 is a subjective opinion of poster.
Product
American Express Prepaid Card
Cons
  • Fraud department is a fraud
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • American Express Fraud
  • American Express Violation
  • American Express Class Action
  • American Express Prepaid

American Express Prepaid Card Review

1.0
Details
American Express Serve is the worst prepaid card ever. This is the only pre-load card that place a 30 day hold on their members funds, after the merchant cancel the transaction, and also has direct deposit loaded onto the card. The member cannot have the funds place back after the merchant immediately transfer the funds back to the card. Non of the customer service representatives, nor supervisors can explain why the funds are not available until after 30 days. Who does that but American Express Serve, but the monthly fee is immediately charged, and the use of ATM machine fees go on the card immediately, but your money returned takes 30 days.
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Review
#957142 Review #957142 is a subjective opinion of poster.
Product
American Express Prepaid Card
Cons
  • Worst
Reason of review
Return, Exchange or Cancellation Policy
Loss
$115
Preferred solution
Full refund

American Express Prepaid Card Review

They took my money a 25.00 deposit was placed back on card and they took 2.00 how many more people's have arethey doing this to then took another 4.00$ reporting to better businesses
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Review
#835712 Review #835712 is a subjective opinion of poster.
Product
American Express Prepaid Card
Reason of review
Problems with payment
1.0
Details
DONT GET AMEX SERVE THEY STEAL PEOPLES MONEY IM WARNING U U WILL REGRET IT! IM TRYNA FILE A LAWSUIT AGAINST THEM
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2 comments
Anonymous
#1143870

I will join you. Worst experience ever.

Had fraud on my card and they said you will get no credit. Called customer service numerous times only to get told to call again. Please if you are considering this card because it came with a tax return. Ignore it.

Do not activate the account. Read all posts on here or their Facebook page, you will see hundreds of unhappy customers.

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Review
#816828 Review #816828 is a subjective opinion of poster.
Product
American Express Prepaid Card
Reason of review
Problems with payment
1.0
Details
Don't buy this! It isn't usable anywhere and it steals money off the card. When you try to call to find out why you never get ahold of a real person. Worst card of all time. It also advertised no hidden fees and that was a lie. You will NEVER get your money back!...
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Review
#800905 Review #800905 is a subjective opinion of poster.
Product
American Express Prepaid Card
Cons
  • Way they handled things
  • Customer service
  • Being lied to
Reason of review
No customer serivce, stole my money, card wouldn't work
Loss
$100
Preferred solution
Let the company propose a solution
American Express Serve has the worse consumer support ever!. I had fraudulent charges on my account that went three times over the amount in the account and called and report it. I asked how is it that the company allowed such outrageous charges to happen without...
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3 comments
Shamekia
#1261310

Same thing happened to me on 12/21/2016. Someone called into American Express Serve and was able to change my email address and phone number.

I found out within about 10 hours. I called American Express Serve and told them i cant get into my account and that the email address it is showing is not mine. They had told me that they tried to contact me via phone because they flagged the activity as fraudulent. But i did not have my personal cell phone with me so I was unaware that they had tried to call.

A few days later I found out that that person logged in after changing the info and transferred money out of my linked bank account and then transferred $394 dollars to another account using the name Farouk Bayassee. American express Serve opened a fraud investigation on 12/23/2016 and within hours i received the following emails:

---

Recently you inquired about your charge(s) from your American Express Prepaid Card in the total amount of $394.00. Based upon our investigation we have determined that no error occurred and that transaction(s) in question was authorized. Therefore the transaction(s) is not eligible for credit to your Account.

---

During a recent review of your American Express Serve Account we noticed activity that was in violation of the Serve Member Agreement, section:

15D.

Due to the violation your Account has been locked and your Account privileges have been suspended. --- American Express Serve is allowing criminals to steal your money, which in turn makes them criminals. Do not use their cards. They will not have your back.

They will support crimnial activity. American Express Serve. Fraudulent Activity. 15D violation.

criminal Farouk Bayasse.

American Express Serve aides criminal activity. Partial email shown when I tried to log into my account and then had click on the forgot my password link: Roa**********@mail.com Name of the individual that money was transferred to as shown on American Express Serve Account: farouk bayasse (all lower case)

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Review
#798387 Review #798387 is a subjective opinion of poster.
Product
American Express Prepaid Card
Reason of review
Poor customer service

American Express Bluebird prepaid card

I opened an prepaid account with Bluebird, my card was stolen and my identity taken along with several fraud charges. Bluebird sent replacement but did not close out the first card leaving my money to be stolen again for the credits i did recieve. Now they loose my call. state that they have no further business with me and the account is suspended. I want my money back ive preloaded as I have emails stating they were found fraudelent.but will not give me my money.who can i contact to help me legally against Bluebird.
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Review
#787313 Review #787313 is a subjective opinion of poster.
Product
American Express Prepaid Card
Pros
  • Worse nighmare
Cons
  • Knew my identity was stolen
  • I am hold responsible for a fraudulent charges on my account
Reason of review
I feel angry as Bluebird dnot protect my concerns and now will not speak with me or send me info on my account or my money when i have emails from them stating they were fraudelent charges.please i need help
Loss
$495
Preferred solution
Full refund

American Express - Prepaid Card Review from Mount Holly, North Carolina

1.0
Details
I made a deposit of 500 us dollars in a local Family Dollar. The transaction never showed up on my balance. Ive wasted a week in phone calls trying to resolve this issue. They have not returned my money and regularly put me off by saying it's under investigation. My email is romannosetattoo@gmail.com. Please never use American Express Serve. Their mistake has cost me more than 500 dollars due to the numerous hours spent on the phone trying to resolve this issue. Worst card ever.
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Review
#730161 Review #730161 is a subjective opinion of poster.
Product
American Express Prepaid Card
Reason of review
Problems with payment

Contact American Express Customer Service

Website:
www.americanexpress.com
Mailing Address:
P.O.Box 981535
El Paso, Texas 79998-1535
United States
Phone:
(800) 528-4800
All American Express Contacts

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American Express is a RIP OFF

I KNOW I'M GOING THROUGH THE SAME THING. THEY WON'T GIVE ME ANY REASON WHY THEY CLOSED MY PREPAID ACCOUNT AND ARE HOLDING MY MONEY !!!! CAN'T UNDERSTAND THE PERSON ON THE OTHER END. THEY ARE A BILLION DOLLAR COMPANY AND THEY HAVE NO INFO TO GIVE ME .I DISPUTED A CHARGE ON FACEBOOK, BECAUSE THEY ALSO HAVE NO PHONE SUPPORT AND THEY ARE A BILLION DOLLAR COMPANY. BUT ONCE AGAIN THEY WON'T TELL ME WHY I'M SO FREAKED THAT A BIG COMPANY LIKE THAT WOULD DO THIS TO HARD WORKING AMERICANS, WELL I GUESS ITS BECAUSE THE PEOPLE WE ARE DEALING WITH ARE FOREIGNERS. !!!!!!!
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Review
#716455 Review #716455 is a subjective opinion of poster.
Product
American Express Prepaid Card
Reason of review
Poor customer service