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1.2

Same thing happened to me on 12/21/2016. Someone called into American Express Serve and was able to change my email address and phone number.

I found out within about 10 hours. I called American Express Serve and told them i cant get into my account and that the email address it is showing is not mine. They had told me that they tried to contact me via phone because they flagged the activity as fraudulent. But i did not have my personal cell phone with me so I was unaware that they had tried to call.

A few days later I found out that that person logged in after changing the info and transferred money out of my linked bank account and then transferred $394 dollars to another account using the name Farouk Bayassee. American express Serve opened a fraud investigation on 12/23/2016 and within hours i received the following emails: --- Recently you inquired about your charge(s) from your American Express Prepaid Card in the total amount of $394.00. Based upon our investigation we have determined that no error occurred and that transaction(s) in question was authorized. Therefore the transaction(s) is not eligible for credit to your Account.

--- During a recent review of your American Express Serve Account we noticed activity that was in violation of the Serve Member Agreement, section: 15D. Due to the violation your Account has been locked and your Account privileges have been suspended. --- American Express Serve is allowing criminals to steal your money, which in turn makes them criminals. Do not use their cards.

They will not have your back. They will support crimnial activity. American Express Serve. Fraudulent Activity.

15D violation. criminal Farouk Bayasse.

American Express Serve aides criminal activity. Partial email shown when I tried to log into my account and then had click on the forgot my password link: Roa**********@mail.com Name of the individual that money was transferred to as shown on American Express Serve Account: farouk bayasse (all lower case)

Reason of review: Poor Fraud Protection.

Monetary Loss: $394.

Preferred solution: Full refund.

American Express Cons: Allowed unauthurized charges to my card, Allowing someone to access my account and take money, Support criminal activity, Blame the victims, Are what makes this world a bad place.

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Guest

I just got the same thing happened to me July 2019, I ad a stroke and only used this card for renting cars and they are trying to say I owe $115.51? Don't understand?

I was told that in 7-10 days I would receive a refund check?

They refused to send me a check or ask my any questions over the phone, said I had to write a letter. They can keep that card, better not mess up me credit!!!!

Guest

Same thing happened to me. American Express Serve is a network of foreigner thieves!!!

Guest

yes same happen to me

Guest

I contacted AMEX serve about a charge on my card at a grocery store about a hour away from my home. I had the card on me still, someone must have skimmed my info and make a card because they spent 200.00 at a grocery store!

i called Amex to report it and they were going to send me a new card, i got a email today saying violation of section 15D! i called and they would not speak to me about anything, they told me to write a letter to salt lake city office and explain everything. This is BS, i have been a great customer for years, loaded thousands and thousands of dollars and NEVER have called about a fraudulent charge, the first time i do they cancel my *** account? Are you *** kidding me?

I will write this letter but this company can go to ***. If you have a AMEX SERVE don't call reporting fraud or they will cancel your account, F THEM.

Guest
reply icon Replying to comment of Guest-1354999

My card was skimmed aug 2018 i called amex serve and spoke to some overseas girl. 2 weeks later amex did not give me credit for my $724 that was taken so i reopened the claim 2 weeks later i got a email saying they said the charhes were legit and they were denying my claim.

12 a gew hrs later i get anither email saying i violated their policy 15D and they were immed closing my acct. WTF! I HAD money still on the card and it was my paycheck.

They said i would have a refund check sent to me within 7-10 days. I have my paychecks dirext deposited and they are $1600-**** every 2 weeks.

Bernetta Lsl
reply icon Replying to comment of Guest-1564371

Did you ever receive your check? Iโ€™m in same boat

Camaya Ebe
reply icon Replying to comment of Bernetta Lsl

So am I. I donโ€™t understand how it is legal for them to do this.they have taken away every single dollar that I had. When I called and asked when/how Iโ€™d get my money back the guy on the phone told me that he was โ€œnot allowed to disclose that information.โ€ Insane!

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