American Express - AMEX LOWERED MY CREDIT LIMIT AFTER ASKING FOR BETTER RATES...
I HAVE BEEN CALLING FOR MONTHS TO LOWER MY 17% INTEREST RATE. LAST TIME I CALLED EARLY JAN 2015 I TOLD THEM THEY WERE SUCKING MY BLOOD AND I HAD PAID OVER 2K JUST ON INTERESTS IN 2014.
THEIR RESPONSE WAS TO LOWER MY CREDIT LIMIT TO ONLY $200.00 OVER MY CURRENT BALANCE. WHEN I CALL...THEY ASK ME TO CALL BACK OR TO SELECT AN OPTION TO BE CALLED WITHIN AN HOUR...I HAVE BEEN A CUSTOMER FOR YEARS AND THEY REALLY DO NOT CARE ABOUT ANYTHING BUT THEIR MONEY WHICH I UNDERSTAND, BUT THERE ARE CREDIT CARD LAWS ALSO
Product or Service Mentioned: American Express Customer Care.
Reason of review: Poor customer service.
American Express Cons: Customer service, Unhelpul customer service.
Comments