2.3
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I HAVE BEEN CALLING FOR MONTHS TO LOWER MY 17% INTEREST RATE. LAST TIME I CALLED EARLY JAN 2015 I TOLD THEM THEY WERE SUCKING MY BLOOD AND I HAD PAID OVER 2K JUST ON INTERESTS IN 2014.

THEIR RESPONSE WAS TO LOWER MY CREDIT LIMIT TO ONLY $200.00 OVER MY CURRENT BALANCE. WHEN I CALL...THEY ASK ME TO CALL BACK OR TO SELECT AN OPTION TO BE CALLED WITHIN AN HOUR...I HAVE BEEN A CUSTOMER FOR YEARS AND THEY REALLY DO NOT CARE ABOUT ANYTHING BUT THEIR MONEY WHICH I UNDERSTAND, BUT THERE ARE CREDIT CARD LAWS ALSO

Product or Service Mentioned: American Express Customer Care.

Reason of review: Poor customer service.

American Express Cons: Customer service, Unhelpul customer service.

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