After earning 77,000 reward points after 5 years of accumulation Amex only would offer 60% of point value. Also, the first Customer Reward Point Representative contacted offered less "value" for points. Phone conversations went something like this:
Hello, I like to apply my reward points that I’ve been acquiring for the past 5 years towards the purchase of a flat screen TV that I made this past weekend.
Certainly MR. --- I can help you with that. Let’s see how many points you have. OK, I see you have 77,000 reward points. If you apply all those points towards the TV purchase we will give you 60% of the value of those points for a total of $461 credit.
What happened to the value of $770?
The flat screen TV is considered an “Everyday” purchase therefore only qualifies at a 60% value rate not 100%.
Everyday purchase? I purchase gasoline and food everyday. A flat screen TV not so much. What does American Express consider as a non-everyday purchase?
Airline travel, Hotel stays.
When I called AMEX back I got a different customer rep person. Tiger Direct, the place I bought the TV, is part of their vendor plan so AMEX gave me a credit of $551. Better than $461 but still less than $770.
In the past 5 years I’ve flown twice and stayed at countless hotels but it’s been 8-10 years since I bought a TV.
To be fair, buried deep within the small copy that will make your eyes glaze over, on Amex site this 60% value is mentioned but my criticism is this critial information is not presented in a good faith mannor.
Product or Service Mentioned: American Express Reward Card.
Monetary Loss: $219.