American Express Serve has the worse consumer support ever!.
I had fraudulent charges on my account that went three times over the amount in the account and called and report it.
I asked how is it that the company allowed such outrageous charges to happen without stopping the charges to go through when there is not enough money in the account. The answer: They do not like stopping charges because the customers must need it to do that. How ridiculous!
They asked questions about the charges and even sent a form of fraud to fill out. I did and sent it back to them. They assured me that they will get back to me within 10 days of investigation and I will receive the money back in the account. They also sent me a new card to have for continued service.
After 10 days, they closed the account because they stated that the charges are not fraudulent but real charges made by the account holder, (me). The charges were not done where I live and they would not give any prove of this investigation.
They had no attention to give me back my money in my opinion.
I am making inquires to different authorities now about them.
Please beware that if you open an account with them and if any fraud, or other concerns with your money comes up, they will not help you, just cancel your account.
YOU HAVE BEEN WARNED!!!
For all of you that signed up or thinking about signing up for the American Express Serve card.....DO NOT DO IT!!!!!!!!
Product or Service Mentioned: American Express Prepaid Card.
Reason of review: Poor customer service.