I changed autopay to another bank and since it takes a month for this to go into effect I wasn't aware that another payment had to be made in interim. AE does send an email to make a payment since there is a delay but not everyone has time to read every email sent and why their system doesn't make a customer schedule another payment because of this delay is beyond me, they are just careless about their customers.
They rather take your money like thieves. They have stolen 50 dollars from me, I was charged 50 in interest b/c I missed out on this little piece of info.
Most people don't have all day to read every detail. AE has added more stress to my life and wasted my time.
Product or Service Mentioned: American Express Credit Card.
Reason of review: Problems with payment.
Monetary Loss: $100.
Preferred solution: Full refund.