Anonymous
map-marker Salt Lake City, Utah
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#5125664 
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Password for concert tickets

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4.5
I called to get the pass code to get concert tickets a couple days before I needed it. I was given a code that had expired. When I finally got help the day of the rep told me my card didnt qualify. I tried the phone number on the back of my card and I got in. This caused me to not get so great of tickets which made me disappointed.
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User's recommendation: Give the correct code

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Darca B

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#5099147 
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Resolved: There is no reason why you should take for months for a card that does not work they know it doesn’t work. There’s nothing to read you just either give me a new card or give me the money back it shoul

Updated by user Oct 13, 2023

Company fixed the issue and I have been provided with apology. I don’t know if you guys contacted them or watt but the last time I called they said yes my card was activated so something transpired between the time I talk to you and I talk to them so I appreciate your help

Original review Sep 13, 2023
I bought an American Express gift card for $500 that was in May. Every time I called there to the customer service. They tell me my case has been escalated something that should've taken 30 days if the car doesn't work is going on for months all I wa
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Don’t buy American Express gift cards. It’s not worth the hassle if they don’t work.

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Teronda Q

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#4897499 
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My Balance

I signed onto my app to pay my balance in full to avoid interest when my 0% offer expires on August 8th. There were a couple of things pending so I added those charges to the balance showing in the app and therefore after adding them and submitting the payment my app showed a payment overage. I signed back on awhile later maybe an hour or two and low and behold I have no payment overage but another balance of 103.88 I am livid of course! If I owed that amount why didnt it show when I paid??? I called and spoke with Ira and also to Phillip who were way less than helpful. All they could say was that they couldnt agree with what I was saying because my balance showing is 103.88 Undoubtedly I know that because I called you!!! They provided no answers and no explanation for the issue which was why I closed my app with a small overage and open it an hour or two later with a 103.88 balance. American Express obviously does not care about their card holders period. My advice is to stay far away from this company. Erroneous charges appear and they cannot or will not account for them. By the wayI paid that balance too for the expressed purposes that I paid my previous balancethat I not incur interest! Why would I lie? There would be no purpose. I didnt want to owe them. It is not the amount so much as it is the principal of the matter. Shady business dealings at best!
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Cons:
  • Poor customer service poor billing practices

Preferred solution: A valid explanation! I cannot it seems rely on that a posted payment covers the balance showing even when my balance after payment shows an overage of payment.

User's recommendation: Just say No!

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Anonymous
map-marker Hamden, Connecticut
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#5083530 
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Annual Fees Charge

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1.0
I am emailing you with regards to an issue which remains unresolved. Here is the ticket(reference number - GC-011EXUS) and this has been closed with falsified information. I would appreciate it if someone from your team can contact me.
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Anonymous

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 Verified Buyer | map-marker Anderson, South Carolina
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#4833858 
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Fraud with me

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5.0
American Express - Fraud with me
American Express - Fraud with me
American Express - Fraud with me
American Express - Fraud with me
I have fraud with me. Thats way I called American Express credit card company. And I good reply with phone calls. Thank you so much !!!
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User's recommendation: I like American experience service.

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Ed M Qjq

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#4884935 
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Locked out of online account

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4.5
Locked out of online account. Need to provide last 5 digits of account- did not have cc with me. Had to call customer service.
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James D Xnk

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 Verified Reviewer | map-marker London, Kentucky
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#5049462 
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My funds not refunded

Y have not contacted me I wrote a letter to find out what is going on and gave them a REFRENCE number they gave Dunham's sports to give to me
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Aida Q
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#5389202 
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Disputing a char he never done for the smount if 6.00

Disputing a charge on my acct I never did for the amt of 6.00 dollars My acct was close on August of 2003 Need to speak to representative On Spanish
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Loss:
$6
Pros:
  • Very important to speak to represativ

Preferred solution: Full refund

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Anonymous
map-marker Newell, Iowa
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#5382187 
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I have been lock out

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3.0
I have been locked out for several days. I would change my password. I hit enter & then start all over.
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User's recommendation: Patients

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Ronald P Ood

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#5377630 
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Make a payment

I need to change the payment amount to a different amount , i Will also need to have the balance paid on friday 12/8/23
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Pros:
  • Needed a little more time with customer service

Preferred solution: N/a

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Jaylin Ztm

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#5376902 
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Fraud

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5.0
The gentleman I spoke with was absolutely perfect!!! helpful, intelligent, personable, and knowledgeable!!
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Anonymous
map-marker Newell, Iowa
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#5366234 
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I have been lock out

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2.3
Every time I changed my password. It would tell me Im still locked out. Then trying get a phone number that I dont have to pay $48. To get in. And it wont do anything
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ROBERTA M Mri

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#5363980 
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Credit dispute

Trying to resolve an issue with American Express over three years old. Had a charge on my card of around $340.00 from Amazon.Com for a purchase that I NEVER made. I send emails (3) and called about 5 times to try to resolve this but to no avail!!! American Express has since turned this over to collections and I am requesting this issue get resolved as I DID NOT make this purchase plus NO such Charge EVER showed up on my Amazon Account. Please FINALLY you reach out to me as I can NEVER GET A SOLID NUMBER TO REACH YOU. I NEED TO HAVE TO SETTLED ROBERTA J MILLER 050-52-**** 585-729-****
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Cons:
  • Hard to reach and resolve

Preferred solution: Resolve this credit dispute on something I DID NOT purchase

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Elaine L Mkc

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 Verified Reviewer | map-marker Alpharetta, Georgia
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#5361809 
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I think I may have been scammed.

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5.0
I received a text from USPS about a package which wasnt delivered because of inadequate address. I filled out my full address and they wanted my credit card for an extra charge for delivery. Please be aware I may have made a mistake. I have been waiting for packages before I left for out of state trip. Responded too quickly!
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User's recommendation: I think AMEX is the best. It’s the only credit card I use.

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Margo B Qww

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#5360857 
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About a credit application, I just filled out

Well, I was on Credit Karma and they said I had outstanding approval with credit one bank for American Express card and I did their survey filled out the application then all of a sudden I dont even know where I stand with this application Im trying to find out what number do I call to find out what happened?
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Preferred solution: I would like to talk to a person

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