American Express
Reviews and Complaints

I recently won a $25 American Express virtual gift card from the website Swagbucks.com. I went ahead and added the card to my Amazon account, proceeded to make a purchase, and went on with my day.

Not even 15 minutes later, I received an email from Amazon saying they had locked my account until I could provide proof of ownership of the card I used. This was where the troubles began. I clicked the link to go to my AMEX card and the only information on the page was the card number, expiration date, code, and transaction history. Amazon requires all that information (last four digits, rest blurred out), plus my name and address, and a photo of my driver's license.

The card does not have any of that, as it is a virtual card. I called American Express 9 times before I finally got to speak to the right department. Their phone holding system repeatedly hung up on me while I was being transferred around. The representative from the correct department stated that there was no possible way they could send me a letter or email or any sort of confirmation that would help me get my Amazon account unlocked.

When I asked why, I was simply told that it was not possible. They have the billing information, as it was required to set the card up. However, they refuse to help me. So now, I find myself in a predicament.

I sent Amazon the information that I did have, but they said it was not enough to prove ownership and my account would be permanently locked unless I could provide the information. I am beyond upset. There is no reason American Express cannot assist me. Not to mention, I tried to use this card at 7 different online stores and it was declined.

AMEX suggested that I could add it to my Google Wallet and use it with 'tap-to-pay'. Could I add it? No. They also said I could use it with Samsung Pay for in-person transactions.

Guess what happened when I tried to add it to Samsung?

If you guessed 'error', you would be correct. I will never use this company again for the rest of my life.

I was paying for my purchases as I was using my credit card which virtually paid my monthly balance. They claimed I owed them interest so I closed my account, paid it off partly with cash and the rest with reward points.

Customer service claimed my account was paid off and they closed my account. The next month, I got a bill from them plus interest. They never did use my reward points, so I could not only use my reward points but I had to pay them more money to clear up an account that we previously agreed was paid off and closed. To my knowledge, my account has not been closed, leaving me vulnerable to future problems they could hold me liable for.

To be with them for years and get good service only to be exposed to the sign of the times where companies don't have a clue to what good old customer service is all about.

I know I'm glad I was born early enough to experience how people and companies knew how to be decent and actually enjoyed taking care of their customers and employees. You can have this garbage, I'm not interested.

I have tried MULTIPLE TIMES to request refund. Three months of payments totalling $1650+ from AMEX Gold and nearly $600 from AMEX Delta cards.

They would only review THE FIRST charge which was oldest and not within their 60 day time frame. They lied on the phone call stating they would open a dispute on all charges then sent me a letter stating they decline to help me get a refund. I figured out myself that they only started a dispute for the first month, I checked with a different fraud agent there who verified this to be true.

I have been a customer for 40+ years, which they always tell me thanks for being a loyal customer for 40 yrs. I am sick of bug corporations closing the door on any form of help.

I am profound frustrated and disappointed regarding the ongoing issues I have encountered with my Gold Account and I guess now the other three accounts Despite my repeated and diligent efforts to resolve these issues, I am yet to receive effective assistance or a satisfactory resolution. Since the inception of this account, I have faced numerous challenges.

Most recently, I have complied with all the requested procedures, including utilizing Notary-Cam services, physically leaving my house to get documents notarized, and incurring related expenses. On March 1st, I again faxed all necessary documents to the number provided (+1 62*-***-****), as instructed. I have proof of these documents being sent and received successfully. Despite these efforts, my accounts are paper weights American Express seems to be the only company I am experiencing issues with, despite having multiple accounts with different institutions.

Security is a major concern and I appreciate your efforts however the exaggeration stressed me out. Is this because I Am a new member. American Express, now saying that my account would be closed pretty much. I have submitted complaints to the Ive once contacted Better Business Bureau and the Consumer Financial Protection Bureau regarding this matter.

I did receive a call from a representative, from AMEX Executive office, but there has been no follow-up since then.I have fulfilled my part of the necessary procedures more than adequately. Ive submitted want they wanted am I a fake person??

I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card.

There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.

I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It's a shame that they handled this situation so poorly, and I won't be recommending their services to others.

AE customer service is in the toilet...my AE card number was stolen while traveling in Norway. Not the actual card, but my AE number.

I called to notify AE of fraudulent charges. I was told the card would be shipped out in a few days, (it was not). I use the AE card because of the travel insurance benefit. I have another trip planned, but I still have yet to receive the new AE card and I cannot charge that trip on AE until the new card arrives (NO real time committed by AE...maybe 10 days).

So I am going to have to buy travel insurance after spending $700.00 for the AE and not receiving the benefit.

I will be dumping AE and going to Chase Saphire (same travel benefits) for $600.00 less. By the way, their AE airport lounges are crowded and sometimes filled with loud kids.