American Express
Reviews and Complaints

Dear American Express Customer Service, I hope this letter finds you well. I am writing to explain a situation that led to my American Express card being blocked due to an unpaid balance of $80.

Unfortunately, at the time when the payment was due, my phone was broken. As a result, I was unable to receive any calls or notifications about the outstanding balance. This situation made it impossible for me to address the payment issue promptly. I sincerely apologize for the inconvenience caused by this delay.

Now that I am aware of the outstanding balance, I am ready and willing to pay the amount in full as soon as possible. I kindly request you to consider my situation and unblock my card.

I have always valued my relationship with American Express and am committed to maintaining a good standing with your company. Thank you for your understanding and assistance in this matter.

After being a customer of amex since 2018, I was not provided a rectification for an ongoing credit issue after applying for a new credit card and receiving an insulting credit limit. I've been misinformed by several agents, transferred back and forth by agents who do not know the depths of their job and department, and ultimately given no resolution from a customer support manager named Francis, Corporate ID 142677 who cheerfully claimed, and I quote, "it is company policy that he is not allowed to provide his last name, and there is no exception to their policy rules", of which I'm already aware that he misinformed me as well. I am prepared to cancel all 3 credit cards I have with amex since they have no intention of salvaging this business relationship.

My American Express Business Savings account remains locked, Even though the Representative is Capable of helping me unlock and Gain My funds that are in my name and My posessions. They Refuse to Grant me into my hard earned money.

And offer that I did not memorize the account number.

I don't have a credit card linked to the account and the Credit Card that I used to have was over 10 years old and they said that because the credit card was so old that that was not going to go against actually getting into my business savings account. And So I repeat to them How do I get into my Business Savings and they replied with More obstacles than what an actual American Express Banker usually say's when you get locked out of your Savings account.

How embarrassing to give someone a gift card only for them to call you and say it's been used. I took this card directly out of the envelope it was mailed in.

I removed it from the paper that is was attached to and gave to my friend. I am not sure what the issue is, but this makes me skeptical to keep buying these cards. THESE CARDS WERE PURCHASED DIRECTLY FROM AE GIFTCARD WEBSITE. Not in the store.

I called to get a refund or replacement and that was a nightmare!

I reported this in November and we are almost in February and I am still getting the runaround. They say they mailed the replacement, but I have not received it. Each time I call they say to wait a few more days or that they are going to escalate the ticket to see if the card has been reissued. I had been a long time customer, buying these giftcards every year.

NEVER AGAIN. I just need them to replace the one that they did not put the correct amount on from the very beginning. Horrible experience!!!

No one I spoke with seemed to think they was a big deal. I asked for a manager, but they would not let me speak to one!

I have had an AMEX company card(s) for over 25 years. Used it for business, international travel...

On a trip through Turkey, I made a purchase that was $17.70 USD, my statement came through as $177.00.

I disputed this of course and the charges were temporarily removed. Within 45 days I was advised they didn't have enough information, I supplied photos etc, however I couldn't provide a receipt because I was not offered one from the merchant. My bad. Long story, AMEX sided with the fraudulent merchant.

I cancelled my Amex account and all cards associated with our company account and will not ever apply for another. I would suggest to anyone who asks me, reconsider when looking at AMEX corporate credit cards