Bridgewater Township, New Jersey
Not resolved
1 comment

I was marketed a new AMEX card to replace the COSTCO Platinum card after being with AMEX for 19 years. I had over $20,000 line of credit but with the new card I was given $4,000.

When I asked to extend that line to what I had before I was told I have to send a copy of my tax return as verification of my salary. What??? They can see I have the $20,000 on the existing card but their "system" can transfer the line to the new card. I will NOT send my tax return but I will send my cut-up AMEX card to them.

I was on the phone with Customer Service for almost an hour.

I used to LOVE AMEX... not any more.

Product or Service Mentioned: American Express Credit Card.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Another great American company is going down.

What a fiasco getting the replacement Costco am.ex. Card.

We are having unusually high call volume.

With millions of Costco customers getting Costco Visa cards you would have thought someone at the top of this company would have realized that they needed to hire and train customer service personal to keep old Costco customers signed up.

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