Brooklyn, New York
Not resolved

My credit card number was stolen and used at four different location of Costco warehouses in Pennsylvania on two different days in 2015. Total amount charged was $12500.

Due to gross incompetence of American Express those charges went unimpeded. I was not aware that my credit card numbers were stolen until American Express finally blocked the card. I filed a police report and fraud forms and submitted it to American Express fraud investigation department . After four months of '' investigation'' they are sent a letter to me stating ''We regret to inform you that your claim can not be accepted as a fraud claim based upon information provided in the history and notes.

Consequently , this account has been returned to collection department for follow up." How is it possible? Yes , with American Express ALL IS POSSIBLE.

Preferred solution: there is a law about how to handle fraudulent charges and stolen card numbers or is it not? .

American Express Cons: I am hold responsible for a fraudulent charges on my account.

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