Littleton, Colorado
Not resolved
1 comment

I have been with american express for more then 10 years and I have had a few late fee and interest charge on my card which I got removed. I tried to do that again but this time the customer representative and the supervisor (Saileen) I spoke with where no help and drove me to a point where I would like to cancel my card.

They where not understanding and kept going in their own loop. I asked to transfer to another supervisor and what a coincidence no other supervisor is there at there office.

So, I asked to transfer me to another office and they cant transfer me. In the end, I hung up frustrated and annoyed.

Product or Service Mentioned: American Express Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $74.

Preferred solution: Full refund.

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Sounds like you got what you deserve for paying your bill late again and again. What did you expect.

They will not miss you if you cancel the account. Goodbye.

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