Littleton, Colorado
Not resolved
1 comment

I have been with american express for more then 10 years and I have had a few late fee and interest charge on my card which I got removed. I tried to do that again but this time the customer representative and the supervisor (Saileen) I spoke with where no help and drove me to a point where I would like to cancel my card.

They where not understanding and kept going in their own loop. I asked to transfer to another supervisor and what a coincidence no other supervisor is there at there office.

So, I asked to transfer me to another office and they cant transfer me. In the end, I hung up frustrated and annoyed.

Product or Service Mentioned: American Express Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $74.

Preferred solution: Full refund.

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Anonymous
#1178109

Sounds like you got what you deserve for paying your bill late again and again. What did you expect.

They will not miss you if you cancel the account. Goodbye.

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