Woodbridge, Virginia
2.4
Details
1 comment

Customer service representative name: Vivek, has indian accent.

I requested a credit line increase and received an email notice requesting me to contact customer service. I spoke with vivek who start the conversation with a very rude and aggressive voice.

He don't why I received the email, he didn't want me to speak with his supervisor or with a different customer representative personal. I requested him to transfer me to his supervisor but he transferred me a wrong line....

Am just pissed off with american express for having this type of individual in there customer service center. I am hoping that the person is spoke is not stationed in india.

Product or Service Mentioned: American Express Credit Card.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

American Express Cons: Attitude of representative.

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Anonymous
#1066415

Sounds like a scam to me. Did you call the number on your card or a number in the email?

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