American Express Phone Numbers and Emails

Toll-Free Number:

  • (800) 528-4800
    Personal Cards
Send Message

Customer Service:

  • (877) 297-4438
    American Express Gift Cards
  • (844) 273-1384
    American Express Loans
  • (866) 207-7970
    American Express Prepaid Card
  • (877) 673-6758
    Business Credit Card
  • (800) 528-2122
    Cardmembers Only
  • (855) 531-3491
    Corporate Program
  • (800) 227-4669
    Express Cash/cash Advance At Atms
  • (800) 221-7282
    Gift or Travelers Cheques
  • (800) 545-1171
    International Dollar Card (IDC)/ Puerto Rico/ U.S.
  • (800) 297-3276
    Membership Rewards
  • (800) 445-2639
    Merchant Service
  • (800) 243-3888
    Personal Cards (Apply by Phone)
  • (800) 472-9297
    Personal Cards (Pay Bill)
  • (800) 446-6307
    Personal Savings
  • (800) 492-3932
    Platinum (Cardmembers Only)
  • (800) 954-0559
    Prepaid Porducts
  • (888) 800-8564
    Program Administrators Only
  • (800) 522-1897
    TTY/TDD (in New York) Personal Cards
  • (800) 221-9950
    TTY/TDD Personal Cards

Business Customer Service:

  • (800) 492-3344


  • (212) 640-2000

Investors/ Franchising:

  • (800) 463-5911
    Transfer Agent
  • (212) 640-5574

Sales/ Reservations:

  • (800) 297-5627
  • (800) 297-2977
    Reservations for Air, Hotel and Card Rentals
  • (312) 980-7807
    Reservations for Air, Hotel and Card Rentals (Outside the US)

Technical Support:

  • (866) 220-4272

American Express Emails:

Customer Service
Investors/ Franchising
DMCA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact American Express Customer Service?

Most Popular Number:

(800) 528-4800 Personal Cards
Total calls: 8 999 Issues resolved: 589 Last call: Dec 6, 2023

How to Contact American Express Support Phone Number?

The American Express Company, or Amex, is a multinational financial services corporation primarily known for a range of credit cards. In their complaints, consumers mention American Express customer service, credit card, and interest rate issues. In case you have any difficulty in using the services, you can reach out to the company for instant support via the American Express customer service number, live chat, or mobile app.

Customers can call the American Express toll-free number (800) 528-4800 to get their queries answered. Depending on the nature of the issue, there is a large selection of phone numbers to choose from.

How to Contact American Express by Email?

If your problem hasn’t been resolved you can reach the American Express customer service team via email. is suitable for most cases.

To provide complete assistance and satisfaction to its customers, the American Express support team has set up a complaint department. If the offered solutions do not satisfy you, you can address your issue to the Executive Correspondence Unit. For this, you can write an email or call on the dedicated phone number.

How Do I Contact an American Express Representative?

American Express offers customer service over the phone, secure messaging in the mobile app, and online chat. The automated system is available 24/7, and the company representative can be reached on demand in exceptional cases.

Be ready to wait on line for a while and stock up with patience and free time. Using a mobile application or chat, the online service will first offer you to solve your issue by yourself choosing menu prompts. It helps American Express support representatives direct you to the correct way to your solution.

Contact Information

American Express Website:

American Express Help Center:

Corporate Office Address:

American Express
200 Vesey Street
New York, New York 10285
United States

Other Info (opening hours):

Mail Addresses:

Bill Payment

American Express

P.O. Box 650448

Dallas, TX 75265-0448

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746

Other Locations:

Avenida Patriotismo 635,

Benito Juarez, CDMX 03710, MX

Viale Alexandre Gustave Eiffel, 15,

Rome, Laz. 00148, IT

100 Feet Road,

Bengaluru, Karnataka 560047, IN

More contact details

American Express Customer Service Reviews

1.7 / 5
I bought 2 edelivery gift cards that do not work

Awful bought the cards online they dont work was on hold a total of 5 hours and hung up on twice. They are sending new cards however I have to wait 10 business days and I never got a confirmation email. I probably will not receive anything and am out my money

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Sonali Mit
Didn't receive my card

Extremely low limits on both cards I have with them. Probably won't use them and will end up closing them both

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Destiny D Svx
EGift card has not worked since I received it in my email.

I received a $30 eGift card in my email about a month ago. Too this day I still have not been able to use it.

They said there was "suspicious" activity on it so they put it on hold. How is that possible when I cant use it!

And they refuse to send me another one. They have terrible customer service as well.

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Kathleen W Hjv
They cancelled my card for not using after 30 years and I did not realize
stars-rating stars-rating stars-rating stars-rating stars-rating

I was not happy they did not understand being a Custer for so long and. NEVER late with my payments how I felt

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How Good is American Express's Customer Service?

Disa Qxh
Disa Qxh
Feels Satisfied | Dec 02, 2023

Good customer service

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Jemari Xby
Jemari Xby
Feels Disappointed | Nov 21, 2023

I didn’t like it at all they kept transferring me to other people
I don’t like the fact that I didn’t know about the points an how to use them an than I found all my points would give me one night stay

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Macyn Dgf
Macyn Dgf
Feels Satisfied | Nov 15, 2023

5 symbols

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Karilyn Gwf
Karilyn Gwf
Feels Satisfied | Nov 11, 2023

Very friendly

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Nick Jol
Nick Jol
Feels Satisfied | Oct 26, 2023

All god services with American Express. I am disappointed to have been denied for a personal loan when last September I was approved for such loan before.
Will do better net 30 days and all be okay.

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Arnold Cad
Arnold Cad
Feels Disappointed | Oct 26, 2023

Not good at all this went on for a week.
I had a green card from 1987 it was cancelled by me went into hospital . Tried to get card keep saying pending . The requested bank letter .
I sign up for Discover approved right away .

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Summary of American Express Customer Service Calls

05:29 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Express?

Cards Question:

  • “Lost cards”
  • “Try to get a card”
  • “Lost card”

Payments and Charges Question:

  • “Bill for 158.47 from Walmart”
  • “Payment”
  • “Unauthorized charges”

Account Question:

  • “To retry account infu”
  • “Sign up points”
  • “Balance”

Request for Information Question:

  • “Need to find out balance”
  • “About my card”
  • “I have a question about cards”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel card”
  • “I want to reactivate my card, but don't have my user ID”

Product/ Service Question:

  • “Need letter for car insurance”
  • “Statis of a persomal loan application”
  • “Can't withdrawal money”

Shipping and Delivery Question:

  • “I haven't received my card in the mail.”
  • “I didn't receive my new card”
  • “Didn't receive my card”

Return/ Replace Question:

  • “Replace credit card”
  • “Have not reviewed my replacement card”
  • “History records and replacement card”

Refund Question:

  • “To see if I got a refund from Princess cruises in the Amy of $500.”
  • “I need a refund”
  • “I need my money back from Lesko help”

Staff Question:

  • “I am not complaining- thought it was a regular customer service number, they answered my questions very quickly,I am not a pissed off client.”
  • “Services”
  • “Customer service”

Website/ Application Question:

  • “Regarding my application process”
  • “Application Status”
  • “Application”

Employment Question:

  • “I want to pay off my card”
  • “Payoff amount, and close account”
  • “Payoff”

Other Question:

  • “Despute”
  • “To speak with someone”
  • “My statement”


Related Companies

Bluebird By American Express, Plenti, American Express Travel, Membership Rewards, American Express Global Business Travel


American Express - AMEX is a diversified financial services company that was founded in 1850 by Henry Wells, William Fargo and John Butterfield. American Express specializes in credit card, charge card and traveler's check business. The tagline of the company is: "Are you a card member?" American Express provides a line of credit card products, such as One card, Discover card, Centurion card, Blue card, Red Card, Clear card, Express Pay card and Plum card that allow their customers to carry a balance, interest protection, rewards program, savings accelerator plan, damage waiver and a variety of other benefits. American Express is a truly international company that has offices all around the world.

American Express reviews and complaints

American Express is ranked 27 out of 200 in Cards category

Area Served


Payment Methods

American ExpressVISA

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