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Contact American Express Customer Service

How to Reach a Person at American Express

Verified Contact Information

Toll-Free Number:

  • 1-800-528-4800
    Personal Cards
Call customer service
Send Message

Customer Service:

  • 1-877-297-4438
    American Express Gift Cards
  • 1-844-273-1384
    American Express Loans
  • 1-866-207-7970
    American Express Prepaid Card
  • 1-877-673-6758
    Business Credit Card
  • 1-800-528-2122
    Cardmembers Only
  • 1-855-531-3491
    Corporate Program
  • 1-800-227-4669
    Express Cash/cash Advance At Atms
  • 1-800-221-7282
    Gift or Travelers Cheques
  • 1-800-545-1171
    International Dollar Card (IDC)/ Puerto Rico/ U.S.
  • 1-800-297-3276
    Membership Rewards
  • 1-800-445-2639
    Merchant Service
  • 1-800-243-3888
    Personal Cards (Apply by Phone)
  • 1-800-472-9297
    Personal Cards (Pay Bill)
  • 1-800-446-6307
    Personal Savings
  • 1-800-492-3932
    Platinum (Cardmembers Only)
  • 1-800-954-0559
    Prepaid Porducts
  • 1-888-800-8564
    Program Administrators Only
  • 1-800-522-1897
    TTY/TDD (in New York) Personal Cards
  • 1-800-221-9950
    TTY/TDD Personal Cards

Business Customer Service:

  • 1-800-492-3344

Headquarters:

  • 1-212-640-2000

Investors/ Franchising:

  • 1-800-463-5911
    Transfer Agent
  • 1-212-640-5574

Sales/ Reservations:

  • 1-800-297-5627
    Cruises
  • 1-800-297-2977
    Reservations for Air, Hotel and Card Rentals
  • 1-312-980-7807
    Reservations for Air, Hotel and Card Rentals (Outside the US)

Technical Support:

  • 1-866-220-4272

American Express Emails:

Customer Service
Investors/ Franchising
Legal
DMCA Inquiries
antipiracy@aexp.com

American Express Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular American Express Phone Number
1 (800) 528-4800
Average Hold Time
00:04:52
Average Calls duration
6 minutes
Most Popular American Express Email Address
spoof@americanexpress.com
American Express Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact American Express Customer Service?

Most Popular Number:

(800) 528-4800
Personal Cards
Total calls: 9 854 Issues resolved: 624 Last call: May 11, 2026

The American Express Company, or Amex, is a multinational financial services corporation primarily known for a range of credit cards. In their complaints, consumers mention American Express customer service, credit card, and interest rate issues. In case you have any difficulty in using the services, you can reach out to the company for instant support via the American Express customer service number, live chat, or mobile app.

Customers can call the American Express toll-free number (800) 528-4800 to get their queries answered. Depending on the nature of the issue, there is a large selection of phone numbers to choose from.

If your problem hasn’t been resolved you can reach the American Express customer service team via email. spoof@americanexpress.com is suitable for most cases.

To provide complete assistance and satisfaction to its customers, the American Express support team has set up a complaint department. If the offered solutions do not satisfy you, you can address your issue to the Executive Correspondence Unit. For this, you can write an email or call on the dedicated phone number.

American Express offers customer service over the phone, secure messaging in the mobile app, and online chat. The automated system is available 24/7, and the company representative can be reached on demand in exceptional cases.

Be ready to wait on line for a while and stock up with patience and free time. Using a mobile application or chat, the online service will first offer you to solve your issue by yourself choosing menu prompts. It helps American Express support representatives direct you to the correct way to your solution.

PissedConsumer Club

Contact Information

American Express Website:

American Express Help Center:

Corporate Office Address:

American Express
200 Vesey Street
New York, New York 10285
United States

Other Info (opening hours):

Mail Addresses:

Bill Payment

American Express

P.O. Box 650448

Dallas, TX 75265-0448

Bill Payment (Overnight)

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746



Other Locations:

Avenida Patriotismo 635,

Benito Juarez, CDMX 03710, MX


Viale Alexandre Gustave Eiffel, 15,

Rome, Laz. 00148, IT


100 Feet Road,

Bengaluru, Karnataka 560047, IN

More contact details

Summary of American Express Customer Service Calls

13.3K TOTAL
CALLS
05:47 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Express?

Cards Question:

  • “Lost Sky Miles card”
  • “Card todo”
  • “Card”

Payments and Charges Question:

  • “Payment and lost card”
  • “Close credit card”
  • “Posted charges on my card for products th”

Request for Information Question:

  • “Need help with fraudulent charges on my AMEX prepaid gift cardepaid”
  • “To check a deposit on 11/12/2020 stimulus check on counting and account number think identity was stolen”
  • “Discuss my account”

Account Question:

  • “Account resolution”
  • “Having probloms with a stake on investment account”
  • “Problems logging on to app”

Activation/ Cancellation Question:

  • “Renew”
  • “You need my social to activate a card d”
  • “Activate”

Product/ Service Question:

  • “Loan distribution not received”
  • “Can't access card”
  • “Scam alert”

Return/ Replace Question:

  • “I change my cellphpne”
  • “Replacement card not received”
  • “Inquire about exchange of my traveler cheques”

Shipping and Delivery Question:

  • “Delivered card missing”
  • “Didnt receive call”
  • “I didn't receive any offer for blue prefered card”

Refund Question:

  • “I got a refund put back on my card from Amazon that I no longer have anymore and I'm trying to get it put back onto Amazon credit”
  • “Refund $97 from PayPal account”
  • “Help need refund”

Staff Question:

  • “Talk to customer service.”
  • “Customer service”
  • “I am not complaining- thought it was a regular customer service number, they answered my questions very quickly,I am not a pissed off client.”

Website/ Application Question:

  • “Application”
  • “App”
  • “Recent application for American Express Blue”

Employment Question:

  • “Job”
  • “Payoff”
  • “I want to pay off my card”

Other Question:

  • “I have a new cellphone”
  • “An uncashed travelers check”
  • “Travel”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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