Contact Information

American Express Phone Numbers

Toll-Free Number:

  • (800) 528-4800

American Express Prepaid Card:

  • (866) 207-7970

Customer Service:

  • (800) 528-4800

Express Cash/cash Advance At Atms:

  • (800) 227-4669

Gift Card:

  • (877) 297-4438

Merchant Services Support:

  • (800) 528-5200

Tty/tdd:

  • (800) 522-1897 (in New York)
  • (800) 221-9950
  • (800) 243-3888 Apply By Phone
  • (800) 472-9297 Pay Bill
  • (212) 640-2000
  • (212) 640-5574
  • (800) 463-5911
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American Express Chat:

American Express Email:

Corporate Office Address:

American Express
P.O.Box 981535
El Paso, Texas 79998-1535
United States

Help in Social Networks:

Summary of American Express Customer Service Calls

29 TOTAL
CALLS
34% SUCCESSFUL
CONNECTIONS
04:11 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact American Express to Ask about:

Account Question:

  • “Were airline tickets deducted from my account”
  • “I need to unlock my account”
  • “Locked out of my account”

Cards Question:

  • “Appy for credit card”
  • “You have stopped my credit card and we are in Mexico trying to use it”
  • “I had amazon stealling 14.99 and then 9.99 off of my credit card i need 2 talk to someone on yhe phone now”

Activation/ Cancellation Question:

  • “Didn’t cancel the dispute”

Return/ Replace Question:

  • “Replace card”

Refund Question:

  • “Refund question”

Payments and Charges Question:

  • “To pay bill that is past due”

Request for Information Question:

  • “Question on a refund check.”

Other Question:

  • “Fraud”
  • “My text messages not comin thru my phone”
  • “Received a letter of an uncashed check”

American Express Rating Stats

1.5 out of 5 stars
based on 277 reviews
See all 574 reviews

Rating trend

About

American Express Terms of Service
It appears that JavaScript is either disabled or not supported by The Customer's web browser. JavaScript must be enabled to experience the American Express website and to log in to The User's account. American Express Company, its subsidiaries and affiliates ("American Express", “we”, “our”) requires that all visitors to American Express's' website(s), mobile application(s) or other digital properties and services (each, a "Site") adhere to the following rules and regulations. By accessing a Site The User of company services indicate The Customer's acknowledgment and agreement to these terms and conditions. User access to and use of any Site is subject to all applicable international, federal, state and local laws and regulations. The trademarks, logos and service marks ("Marks") displayed on the Sites are the property of American Express and other parties.
To read more: https://www.americanexpress.com/us/content/legal-disclosures/website-rules-and-regulations.html?inav=footer_Terms_of_Use
American Express Privacy Policy
To read more: https://www.americanexpress.com/us/content/legal-disclosures/privacy-center.html
Top American Express Services

Customer Care, Card Replacement, Prepaid Card Activation

Top American Express Products

Credit Card, Account, Serve Prepaid Card

American Express Pros and Cons

Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim, Past product offerings, No hold time

Cons: Bad customer service, Unhelpful customer service, Incompentent customer service, Uses overseas based customer service, Lied to

Related Companies

Plenti, Bluebird By American Express, Membership Rewards, American Express Global Business Travel , Accertify

Summary

American Express - AMEX is a diversified financial services company that was founded in 1850 by Henry Wells, William Fargo and John Butterfield. American Express specializes in credit card, charge card and traveler's check business. The tagline of the company is: "Are you a card member?" American Express provides a line of credit card products, such as One card, Discover card, Centurion card, Blue card, Red Card, Clear card, Express Pay card and Plum card that allow their customers to carry a balance, interest protection, rewards program, savings accelerator plan, damage waiver and a variety of other benefits. American Express is a truly international company that has offices all around the world.

American Express reviews and complaints

American Express is ranked 29 out of 362 in Cards category

Area Served

USA

Payment Methods

American Express

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American Express Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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