Contact American Express Customer Service
American Express Phone Numbers and Emails
Toll-Free Number:
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(800) 528-4800Personal Cards
Customer Service:
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(877) 297-4438American Express Gift Cards
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(844) 273-1384American Express Loans
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(866) 207-7970American Express Prepaid Card
American Express Emails:
Contact Information
American Express Website:
American Express Help Center:
Corporate Office Address:
Other Info (opening hours):
Mail Addresses:
Bill Payment
American Express
P.O. Box 650448
Dallas, TX 75265-0448
Bill Payment (Overnight)
American Express
Attn: Express Mail Remittance Processing
20500 Belshaw Ave
Carson, CA 90746
Other Locations:
Avenida Patriotismo 635,
Benito Juarez, CDMX 03710, MX
Viale Alexandre Gustave Eiffel, 15,
Rome, Laz. 00148, IT
100 Feet Road,
Bengaluru, Karnataka 560047, IN
How Good is American Express's Customer Service?
Summary of American Express Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Express?
Cards Question:
- “I received an email saying that my card had been delivered but I have not received it”
- “Busines card”
- “Consolidate AMEX cards”
Payments and Charges Question:
- “Fraudulent”
- “Charges on account”
- “Billing”
Request for Information Question:
- “Help with my account”
- “Check on application”
- “Check my application credit card”
Account Question:
- “Balance”
- “Account status”
- “Balance inquiry”
Activation/ Cancellation Question:
- “Cancel payments”
- “Cancel”
- “Activate card”
Product/ Service Question:
- “Fake card?”
- “Can't withdrawal money”
- “Loan”
Shipping and Delivery Question:
- “Haven't received my card”
- “An order that I never received”
- “It's been two weeks and haven't received my card”
Return/ Replace Question:
- “I need to change my address”
- “Returning a call from Amex”
- “Change adress”
Refund Question:
- “Help need refund”
- “Refund”
- “Refund merchandise”
Staff Question:
- “Customer service”
- “I am not complaining- thought it was a regular customer service number, they answered my questions very quickly,I am not a pissed off client.”
- “Services”
Website/ Application Question:
- “App”
- “Recent application for American Express Blue”
- “Application”
Employment Question:
- “Payoff”
- “I want to pay off my card”
- “Payoff amount, and close account”
Other Question:
- “To apply”
- “To provide information”
- “Emergency”
About
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American Express - AMEX is a diversified financial services company that was founded in 1850 by Henry Wells, William Fargo and John Butterfield. American Express specializes in credit card, charge card and traveler's check business. The tagline of the company is: "Are you a card member?" American Express provides a line of credit card products, such as One card, Discover card, Centurion card, Blue card, Red Card, Clear card, Express Pay card and Plum card that allow their customers to carry a balance, interest protection, rewards program, savings accelerator plan, damage waiver and a variety of other benefits. American Express is a truly international company that has offices all around the world.
American Express is ranked 30 out of 198 in Cards category
USA
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