Contact American Express Customer Service
American Express Phone Numbers and Emails
Toll-Free Number:
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(800) 528-4800Personal Cards
Customer Service:
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(877) 297-4438American Express Gift Cards
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(844) 273-1384American Express Loans
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(866) 207-7970American Express Prepaid Card
American Express Emails:
How to Contact American Express Customer Service?
Most Popular Number:
| Total calls: 9 743 | Issues resolved: 619 | Last call: Dec 9, 2024 |
American Express Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Express Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Express is 8005284800. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 89% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as American Express may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Express Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Express is 8005284800. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 89% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as American Express may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
People call American Express mainly because of cards, request for information, payments and charges.
43% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact American Express is spoof@americanexpress.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
American Express Website:
American Express Help Center:
Corporate Office Address:
Other Info (opening hours):
Mail Addresses:
Bill Payment
American Express
P.O. Box 650448
Dallas, TX 75265-0448
Bill Payment (Overnight)
American Express
Attn: Express Mail Remittance Processing
20500 Belshaw Ave
Carson, CA 90746
Other Locations:
Avenida Patriotismo 635,
Benito Juarez, CDMX 03710, MX
Viale Alexandre Gustave Eiffel, 15,
Rome, Laz. 00148, IT
100 Feet Road,
Bengaluru, Karnataka 560047, IN
American Express Customer Service Reviews
I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card.
There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.
I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It's a shame that they handled this situation so poorly, and I won't be recommending their services to others.
Ok why 5 figures? No no no no no Im not writing 100 fffff I already told you iy this is BS CUSTOMER SERVICE 816654****
How Good is American Express's Customer Service?
Summary of American Express Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Express?
Cards Question:
- “Lost card”
- “Not able to add card”
- “I would like to apply for a credit card”
Payments and Charges Question:
- “Transactions”
- “Credit”
- “PAy bill”
Request for Information Question:
- “Find out who has my brokerage account”
- “I am calling to find out if American Express received my payment”
- “Appointment book when arriving”
Account Question:
- “Re Active my card”
- “Chsrge mistakenly made to my account by one of your members”
- “Account unknown”
Activation/ Cancellation Question:
- “Un able too activate card”
- “Activate American Express card”
- “To cancel my saving account”
Product/ Service Question:
- “Personal loan”
- “I was regifted an American Express Gift Check unsigned with no purchaser information printed on it.”
- “Fake card?”
Return/ Replace Question:
- “Change of address”
- “Change login info”
- “Change banking information”
Shipping and Delivery Question:
- “I didn't receive any offer for blue prefered card”
- “Not received card”
- “Haven't received my card”
Refund Question:
- “I got a refund put back on my card from Amazon that I no longer have anymore and I'm trying to get it put back onto Amazon credit”
- “Refund $97 from PayPal account”
- “Help need refund”
Staff Question:
- “Customer service”
- “I am not complaining- thought it was a regular customer service number, they answered my questions very quickly,I am not a pissed off client.”
- “Services”
Website/ Application Question:
- “Application”
- “App”
- “Recent application for American Express Blue”
Employment Question:
- “Job”
- “Payoff”
- “I want to pay off my card”
Other Question:
- “Problema”
- “Scammed”
- “Oayment”
Compare American Express Customer Service To
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