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I have had amex green card 12+ years.Unauthorized charges were made .

Called amex and was put thru to a department to handle unauthorized charges. I was told by amex employee that I do not need to worry "amex would handle it and I am not responsible for charges. What a relief I thought. Later I called to see why charges were on my statement and was told they had NO record of my calling of unauthorized charges - then it became a nightmare - amex employee continuously kept asking same question what charge.

I said several charges and they could not understand that several unauthorized charges were made - I had to get my assistant to get involved due to the amount of time it was taking to repeat what had occurred over and over - each time amex acted like it was the first time they heard about it. Well they were fast to send a $1200. Bill to collections - they refused to accept payments, sent me info saying it was my signature when clearly it is and was not.

Now I'm horribly depressed.Very disappointed in American Express .......

Review about: American Express Everyday Credit Card.

Reason of review: Problems with payment.

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