Boca Raton, Florida
Not resolved

Spoke with a Manager Brenda at Corporate was a total zero to help me with my dispute. Could care less that i was with American Express for 15 years.

Offered no help or solution. I received 5 damaged couches from El Dorado as they are incapable of giving me a couch that was of quality. I spent almost $5000 dollars with this store. American express stand by their merchants and could care less about the consumers.

They are condescending and rude.

I will be cancelling all my credit cards at the end of the year.

Their are many other cards that offer better rewards and benefits. On a scale of 1 to 10 American Express stinks!!!!

Product or Service Mentioned: American Express Customer Care.

Reason of review: all the above.

Monetary Loss: $645.

Preferred solution: Full refund.

American Express Pros: Worse nighmare.

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