I got my taxes done at jackson hewitt and they gave me an amex serve card. I went to use this card on Saturday and it kept being declined.
When i called customer service i got a recording "our system is updating" so i made the purchase (almost 1,000.00) directly from my bank account. When i finally was able to log into the app, boy was i suprised to see that purchase amout is on hold!!!! I was finally able to reach a real person, after a 30 min wait toady and was told the money would be released in 8 hours....still has not been and now i see a charge of 10.99 from GNS america Express???
I am beyond upset. Im out a grand, and no one is available to freaking talk to!!!!
Product or Service Mentioned: American Express Serve Prepaid Card.
Reason of review: Problems with payment.