Not resolved

I got my taxes done at jackson hewitt and they gave me an amex serve card. I went to use this card on Saturday and it kept being declined.

When i called customer service i got a recording "our system is updating" so i made the purchase (almost 1,000.00) directly from my bank account. When i finally was able to log into the app, boy was i suprised to see that purchase amout is on hold!!!! I was finally able to reach a real person, after a 30 min wait toady and was told the money would be released in 8 hours....still has not been and now i see a charge of 10.99 from GNS america Express???

I am beyond upset. Im out a grand, and no one is available to freaking talk to!!!!

Product or Service Mentioned: American Express Serve Prepaid Card.

Reason of review: Problems with payment.

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