Not resolved

Had rude agents in all the Amex lounges and uninformed customer service agents on the phone. They did not help nor did they care.

I pay over 500 for a credit card that won't allow me to use benefits for insignificant and ridiculous rules.

Do not get the platinum card they will avoid paying out for any benefits, make it impossible to use, and the special customer service is worse then a McDonald's help line. They are not worth anything and should not market themselves as a luxury card with such sub par customer treatment

Product or Service Mentioned: American Express Customer Care.

Reason of review: Poor customer service.

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