Zero Customer Service, worst experience of any credit card company. Amex was once a good company, now they are just an off shore call center who can only spew what the computer screen in front of them tells them.
No one can actually DO anything. Refuse to call me back. No US based Service. No way to reach US based customer help.
Not good for International Travelers. Transferred to the wrong dept 4 times. After many years of being their customer, I am Cancelling card if I can find the right dept at Amex to cancel....horrible experience.
DO NOT RECOMMEND. will transfer balance to an American Based Bank card.
Product or Service Mentioned: American Express Customer Care.
Reason of review: Problems with payment.
Preferred solution: Call Me.
American Express Cons: Zero customer service.