American Express - I need more help than they can provide
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New ReviewerI have called a couple of times. The service and the staff are very good, and I would recommend them.
However, I had a business card which I never used and was given a £50 annual service charge. I called them up and explained this. They were very helpful and said they would cancel my card/account and the service fee. I got the confirmation letter which was sent on 25th February.
The letter stated that my account was now closed; however, if I owed any money, I had to pay by a certain date. When I called them to confirm that the service charge payment had been cancelled, they needed an email to confirm, but it had to be the business email that I had initially used. This is a big problem as I no longer have access to this email and can't even remember the email address.
I asked if I could use the reference number on the letter, but they said no. I am currently abroad, and the payment letter was sent out on 19th February with payment due by 16th March.
User's recommendation: Save all email addresses and passwords.
Preferred solution: Confirmation that I do not owe them any monet.
American Express Pros: Easy customers services helpful staff.
American Express Cons: Security system needs updating.
Location: Banjul, Banjul
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