American Express - Locked account on Amex Serve card
My card was refused yesterday so today I tried to check my balance. My account was locked after three tries using my correct email and correct password.
I know my password is correct because I made a record of it. I called twice and both times the call was lost. Very frustrating and disappointing. On the first call I got a message saying the service was down and to call again later.
I did and call went through, service obviously not down. The third call was ended, lost, whatever. I was never able to speak with anyone about being locked out.
Does anyone have any advice for me? I don't think I will continue to use this card as it now seems like a scam.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: Moscow, Idaho
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Did you get tax money back
Livid Hi same thing happened me I used my card Thursday Friday stated my card been locked I finally got in touch after 4 hours they claim they donโt know why .what kind email u get ? So now they have my tax return!
How did you get through to someone? I only get the automated system options
Worst card ever
I recently bought this card before and first time it worked perfectly before. Now After one purchase my card gets locked for fraud I assume.
I can't make an account since I am under 18, I do not know what to do. HELP
I have upwards of 100+ dollars in there, and it won't let me purchase any set amount. What do I do? I cant fully activate it since i am not 18.
This company is horrible and I advise anyone to not bank with them
This company has stolen close to $11000.00 and they won't help me resolve these issues it's been over a year now
Same here
they locked my account and I have over 14,000$ in there and they refuse to give me answers. have you resolved your issue?
Same here, account locked and the rep (after my third 40-minute try due to being disconnected twice) said the account was locked. I asked why, she said it doesn't say why.
I told her I never got an email, she said it wouldn't have sent me one. So I guess the only way you know is when you can't access the money you trust with them. I told her to just close the account because it's pointless to have something I can't use, and she said I have to wait until it's unlocked first.
Round and round we go. Not sure why AMEX attaches its name to this debacle of a service.
You will have to write a letter to American Express and just wait I guess because I wrote one a week and a half ago and still haven't heard a peep! Best of luck!
have you heard anything yet?
My wife and I are experiencing the same. We are on vacation, 1000 miles from home and our accounts are locked I spoke to a rep which said there was no reason at all for that However theystill have to inquire through corporate which could tske one to two business days Asked to speak to a supervisor Then hung up on after a while Was on phone for 45 minutes!!!! Still trying!!!!
I found a email from servicing. Fraud email clicked link card was unlocked. Good luck check your email for a servicing email.
Same here and stimulus is going onto a locked card so there it goes
My American express serve card has been locked after an alleged target fraud purchase which i said wasnt fraud. They said card is fine.
Its not still locker. On phone 12 hrs.
Still locked all my money is in account. What can i do ?
How two unlock the csrf
Jackson Hewitt are SCAMMERS!
This is happening to ALL serve and bluebird customers...thousands of us. Beware though that even though the stores arw refusing or dec the payment that these charges are still coming off your balance!!
Could take weeks to get that straightened out even after all our accounts are unlocked.
Its disgraceful to do this as soon as people receive stimulus that some are in dire need of. Of course all phone and online customer service are down.