My card was refused yesterday so today I tried to check my balance. My account was locked after three tries using my correct email and correct password.
I know my password is correct because I made a record of it. I called twice and both times the call was lost. Very frustrating and disappointing. On the first call I got a message saying the service was down and to call again later.
I did and call went through, service obviously not down. The third call was ended, lost, whatever. I was never able to speak with anyone about being locked out.
Does anyone have any advice for me? I don't think I will continue to use this card as it now seems like a scam.
Product or Service Mentioned: American Express Serve Prepaid Card.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.