Not resolved
1 comment

I bought an AE card to load money on to send to my daughter. It is either lost in the mail or stolen, bottom line - she does not have it.

It was money for her honeymoon!!! I chose AE because they could use where they were going, I charged the card on a MC. I have been able to track the charge and to have the store bought at re-print a receipt proving purchase. On the receipt is the last four digits of the purchased card - that is all we have!!!

The two geniuses I spoke to kept asking me for the entire card number!!! HOW WOULD I HAVE THE ENTIRE CARD NUMBER IF IT IS LOST OR STOLEN!!!!! Then they wanted me to get the entire card number from the on-line registration....AGAIN HOW COULD THIS HAVE BEEN DONE SINCE THE CARD IS LOST OR STOLEN!!!!!

I always THOUGHT AE was an up-standing company - HAHAHAHAHA - they are money grubbing thieves who care less about customers - who are totally unwilling to try to help in a situation of a lost or stolen gift card. BUYER BEWARE........DO NOT USE AMERICAN EXPRESS!!!!

Product or Service Mentioned: American Express Gift Card.

Reason of review: Poor customer service.

Monetary Loss: $506.

Preferred solution: cancel lost/stolen gift card.

American Express Cons: Way i was treated.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1331966

Yes American Express is not one I would recommend today.

American Express Reviews

  1. 199 reviews
  2. 51 reviews
  3. 14 reviews
  4. 6 reviews
  5. 5 reviews
American Express reviews