Atlanta, Georgia
Not resolved
1 comment

I have been a loyal customer with American Express over 5 yrs

paying my account in full until the last 8 months. I spoke to an American Express representative each month to make payments

and never once was I informed by any of them that my account was receiving an interest penalty payment. Until I inquired as to why my

balance wasn't really changing despite multiple payments. Then I was told that in the last 6 months this American Express company had added over an extra 2000 dollars of interest to my account. I found this organization to be very unprofessional and unhelpful in resolving the matter

Product or Service Mentioned: American Express Credit Card.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Full refund.

American Express Cons: Staff.

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i made a full payment of outstanding balance of upto $3500 and i was still charged interest fee, which was $25 , and the account was close long back by the account specialist, because i spent more than required amount this time, i request them for waiving $25 as the account was already closed, also they did not provide any intimation via any source to pay the balance, it was by accident i noticed on online account that they added penalty fee of $25 in next billing cycle,

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