I have been a loyal customer with American Express over 5 yrs
paying my account in full until the last 8 months. I spoke to an American Express representative each month to make payments
and never once was I informed by any of them that my account was receiving an interest penalty payment. Until I inquired as to why my
balance wasn't really changing despite multiple payments. Then I was told that in the last 6 months this American Express company had added over an extra 2000 dollars of interest to my account. I found this organization to be very unprofessional and unhelpful in resolving the matter
Product or Service Mentioned: American Express Credit Card.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.
American Express Cons: Staff.