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American Express Questions and Answers

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Top Question
#180093

I'm wondering how to use my American Express gift card online. I received it as a gift and I'd like to make an online purchase

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Answer:
by #2365949


To use your American Express gift card online, simply follow these steps:
1. Visit the website or online store where you want to make a purchase.
2. Select the items you wish to buy and proceed to the checkout page.
3. In the payment section, choose the "Credit Card" option.
4. Enter the 15-digit gift card number and the expiration date.
5. Provide any other required details and complete the transaction.
If you encounter any difficulties or have further questions, contact American Express Customer Support team to assist you.

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Question:
#65938

How can I get money put back on my card.I noticed this morning on 3-18-2021 that they was $100 taking out twice that same day and I didn't not cash that money out. I don't know what had happened but it showed up when I was looking online at my banlce so I was hoping I could get some help to fix that problem, Thanks!

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Answer:
by #1997690

According to the American Express help section, for any charges you don't recognize, you may open a dispute following these steps:
  • log in to your American Express account;
  • go to the Inquiry & Dispute Center;
  • click on 'Open a Billing Dispute';
  • select the transaction in question;
  • follow the steps to complete your request.

If you suspect any fraud, please call 1-80*-528-4800 immediately.

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Question:
#57922

How do I change my email address?

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Answer:
by #1957933

According to the American Express Faq page, in order to change your email address your should:
  • Call American Express Customer Service line at the number printed on the back of your Card;
  • Write in to American Express Customer Service and mail the original signed letter to Card Member Services, P.O. Box 852, Singapore 911912.

The change will be effective immediately upon receipt of the request.

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Question:
#56510

Please how can I unlock my Amex serve account and card?My Amex serve account and card is temporarily blocked because I got a direct deposits into my bank account and I think that not against your agreement,please I need to pay rent and get some stuff. Please help me out. Thank you.

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Answer:
by #1951426

Unfortunately, American Express does not provide any information about how to unlock the Amex serve account on the company website. Please contact the American Express customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Question:
#39326

Why hasn't my direct deposit payroll been put on my card.

No one is answering the phone Number at bluebird or American Express. I haven't been able to contact anyone about my direct deposit from payroll.

what is going on? I need My money now and M considering changing payroll cards to another company.

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Answer:
by #1859099

According to the BlueBird Faq page, you can get your paycheck up to 2 days before payday. You can access your money as soon as the funds are electronically added to your Account. It may take up to two pay cycles after you enrol for your Direct Deposit to begin. Please note that this is true if your employer submits paycheck information to the bank before payday. Your employer may not submit paycheck information early.
For further assistance, please contact American Express Customer Service by phone at (800) 528-4800.

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Question:
#18730

can i receive money from anywhere in the world such as australia.

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Answer:
by On Behalf of Pissed Consumer Help Center #1689757

According to American Express FAQ you can use your card withdraw cash at participating ATM locations worldwide. You can also contact American Express customer service by phone at (800) 528-4800, by email at antipiracy@aexp.com

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Question:
#2357

conflicting zip to establish bill pay.

Statement address is P.O. Box 650448, Dallas, TX 75265-**** I punch the info in for my bill pay through my bank and the address comes up with this zip instead, 33336-****.

I want to make sure and pay our bill through electronic funds through my bank and not have them send a check. (the Dallas address allowed me to send a check by USPS but I want to make sure it gets there on time.

The question being, which address gets my payment to you electronically? thank you

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Answer:
by #1667689

We received a settlement bill from Amex and we were perplexed because we had closed the acct. Thi po box 650448 dallas tx is a fradulent address and the number they have on the bill also.

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Question:
by Steven Y Qyh #189883

My 2020 Income taxes weresupposedly loaded onto an American Express card on Aug 5, 2021. $7882.05 the routing number and accounts my numbers I have but the last two me I checked American express customer service acted like they could not find my account what should I do

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Question:
by Toni L Dwr #172400

I used my card at a gas tank and it removed my money off of my card what do I have to do to get my money back

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Question:
by Diana J Nah #140892

Where is My Card ?It has been going past 2 Wks and still have Not Received My Card. 509-460-****.

Diana JacksonKeyes !! I was Only given my Temporary #’s.

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