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Update by user Feb 16, 2017

TODAY IS 02/16/17 AND STILL HAVEN'T RECEIVE MY CARD CALLED IN TO HEAR MORE LIES TWICE ITS BEEN BECAUSE THEY SAY THEY HAD THE WRONG ADDRESS AND YET NO MAIL RETURN? STAY AWAY FROM THIS COMPANY ITS BEEN OVER A MONTH

Original review posted by user Jan 30, 2017

THIS WAS A GREAT COMPANY BUT AS SOON AS 2017 CAME NOTHING BUT LIES AND GAMES FROM THEM FIRST I HAD 4 FRAUDULENT CHARGES ON MY CARD IN THE SAME DAY FROM LONDON?? SO I CALLED IT IN AND THEY CREDIT ME BACK MY MONEY BUT CANCEL MY CARD THIS WAS ON THE 1/11/17 SO I WAS TOLD THAT I WILL BE GETTING A NEW CARD IN 7-10 BUSINESS DAYS TODAY IS THE 1/30/17 I CALLED IN 4 TIMES TO A SUPERVISOR AND BEEN LIE TO ALL 4 TIMES FROM THE CARD BEEN SENT OUT 2 DIFFERENT DATES 16 BEING THE LAST ONE AND NO RETURN MAIL AND WHEN I ASK FOR PROOF THAT ITS BEEN SENT OR CAN YOU SEND IT FIRST CLASS OVER NIGHT AND ILL PAY THEY SAID NO IT CAN ONLY BE REGULAR MAIL WHICH IS ANOTHER 7-10 DAYS MEAN WHILE I CANT GET MY MONEY NOR SPEND IT OR TRANSFER IT BECAUSE I GOT TO HAVE A CARD TO DO ANYTHING THEN I START READING REVIEWS AND REALIZE THESE ARE OLD ON GOING TACTICS THEY BEEN GETTING AWAY WITH DONT KNOW HOW MUCH LONGER BEFORE THEY GET EXPOSE

Product or Service Mentioned: American Express Prepaid Card Replacement.

Reason of review: Poor customer service.

Monetary Loss: $248.

Preferred solution: Full refund.

American Express Pros: Were a great company until i became a fraud victim.

American Express Cons: Being lied to, Steal your money, Inability to solve it issue.

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