American Express Reviews and Complaints
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3
Issues
resolved
481
Total
reviews
$400K
Claimed
losses
$2.9K
Avg
loss
55.8K
Page
views
What was your experience with American Express?
Customers don't like
- Customer service
- Uses overseas based customer service
- Unhelpful customer service
Customers like
- Worse nighmare
- Waste of my time
- Were a great company until i became a fraud victim
I want to warn credit card users how American Express treats its old loyal customers, especially women over 64, immigrants who have used this service for over 25 years, uninterruptedly and paying on time. They simply do not mind abusing a woman in that condition and a...
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I didn't like
- Incompentent customer service
- Treat longterm customers like dirt
Amex treat their corporate card holders terribly. They align with your employer to screw you every chance they get. If you have a problem, they tell you to talk to your company. They help employers hide unfair policies that penalize the employees and hit you with late...
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I didn't like
- Bad policies
Zero Customer Service, worst experience of any credit card company. Amex was once a good company, now they are just an off shore call center who can only spew what the computer screen in front of them tells them. No one can actually DO anything. Refuse to call me back....
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Fraud protection for Amex is very poor, they let’s very large transactions, somtimes, 30kin value go through without a problem but they just flagged a tiny $40 transaction for movie seat purchase, it took so long to resolve, we lost our reserved seats. It took 25...
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American Express - Terrible customer service and fraud.
5/3/2018 asked a question about the mobil app. And got do i want my cards deactivated. Never got my $200 sign up. Mass confusion with any communication on their end. Answers and questions that are not even relevant to the sybject. I hate this card. I will only keep it open for credit purposes. Nothing else. Ever. In fact i cant wait to close the damn thing.
I was in the American Express card holder of three cards one of them being the American Express platinum card. I contacted American Express a couple months ago and closed one of my accounts due to not using the card. I thought no reason to have three of their cards....
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American Express - They are insane
I informed American Express details including name and how pin number was obtained and I was informed that I authorized charges even after I filed police report. They refused to return money.
At LaGuardia Airport, trying to use AMEX Centurion Lounge for 30 minutes while waiting for my niece to depart on a flight. I am a 40 year+ AMEX card holder, Platinum for years. They refused me entry, wouldn't accomodate any requests or try and solve my problem. Called...
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I didn't like
- Poor customer service for platinum centurion lounge lga
American Express - Aggravated customer
American express will be the next company in a lawsuit they started good they take money now and hang up on you i will file a complaint with every person i can
Similar to American Express
This is by far the worst company I have came across. They blatantly lie while selling you the card with all welcome bonus and what not. but you will never see the fact of rewards offered to you. All the documentation will be sent on email and all rewards will be listed...
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I didn't like
- Unhelpful customer service
- Customer service is worst
TypeAmerican Express committed fraud and breach of contract against their customer. Share this video with your friends!https://www.youtube.com/watch?v=OCf-6Z7RFJk your message...