American Express Reviews

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My card was refused yesterday so today I tried to check my balance. My account was locked after three tries using my correct email and correct password. I know my password is correct because I made a record of it. I called twice and both times the call was lost. Very...
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107 comments
#2000730

This company has stolen close to $11000.00 and they won't help me resolve these issues it's been over a year now

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ID
#861487 Review #861487 is a subjective opinion of poster.
Location
Moscow, Idaho
Product
American Express Serve Prepaid Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Not working

Not valid card number not enough card numbers and I dont believe it works for online purchases very much dddislike this company

User's recommendation: Don’t use.

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ID
#2998579 Review #2998579 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Interest charge after full payment on a Sunday, due date was Saturday

Absolute poor customer service. A call from the "Executive Relations" Customer Service Representative is just as bad as speaking to the hostile Customer Service Representative who does not have any discretion. No explanation of my particular circumstance is taken into account.

User's recommendation: Avoid if possible, use with caution.

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ID
#2997777 Review #2997777 is a subjective opinion of poster.
Pros
  • Very little at this point
Cons
  • Customer service
  • Unhelpul customer service
  • Attitude of representative
Loss
$19
Preferred solution
Full refund
New Reviewer

Ineptitude on the part of American Express.

After requesting an increase on my card limits, I was told I had several LATE payments on several accounts. I in fact , have never been late on a payment to Amex, or any other of my cards. I was then informed that they would have someone look into it. They have screwed up and because they did, I had to try and resolve my complaint with someone from Pakistan, who didnt speak good lEnglish. frustrating as a loyal customer.

User's recommendation: Do NOT deal with American Express.

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ID
#2996538 Review #2996538 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Incompatent handeling of my card information

American Express has sent me a status report on my accnt. filled with inaccurate information. false inform.ation.

User's recommendation: do NOT use American Express.

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ID
#2994617 Review #2994617 is a subjective opinion of poster.
Location
Klamath Falls, Oregon
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Harmful for your business

American Express - Harmful for your business
I'm a Amex business customer for the past 10 years I charge each month around 300k and I have never missed a payment, but all of a sudden without any notice they cut my spending limit to 100k, which is now putting my whole business at risk. Be smart don't start your business based on Amex, it's harmful for your business, and they have no-one there that is interested to help you succeed

User's recommendation: Don't use them for your business.

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ID
#2994410 Review #2994410 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Charge not approved

Xfinity is not allowed to make charges on my card service could not be provided and phone was returned to them
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ID
#2993838 Review #2993838 is a subjective opinion of poster.
Loss
$53
Preferred solution
Need xfinity blocked from charging my card
New Reviewer

Card hasn't arrived

You guys reached out to me because of a breach and were sending me a new card, and it hasn't arrived
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ID
#2984075 Review #2984075 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My card was suspended

I had a zero balance and you suspended the card. Every month on the 14 my 500 from the government hits the card. To suspend it on the the day of my deposit is not good. My heart medicine is 400. Now I can't get it.Brilinta is the medicine.

User's recommendation: Use another card carrier not American Express they let you down when you needed them most.

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ID
#2969798 Review #2969798 is a subjective opinion of poster.
Pros
  • Security i had with my money
Cons
  • Transfer to departments avoiding telling you anything
Loss
$500

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Amount due

I get a email that payment is due ,but no amount i am not getting a paper bill either Please send me a paper bill my account is 372331****87709 **** experation 0324
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1 comment
#2080406

Don’t put account numbers on a third party site please.

ID
#2956615 Review #2956615 is a subjective opinion of poster.
Location
Belmar, New Jersey
New Reviewer

Credite value I need more

I need minimum 5000 more value Credite so now I have 3500 its not for me end off so that I need 5000 higher If Im able to 5000 more value plz make my Credite Hight
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1 comment
#2080407

What

ID
#2927033 Review #2927033 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Questions

need to speak with someone I am checking on a dispute that was placed several months ago and I am checking to see if anything has been resolved
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ID
#2922762 Review #2922762 is a subjective opinion of poster.
New Reviewer

Never talked to rep regarding my issue.

Want to cancel lost card, couldn't reach live representative and could not navigate AMEX site to directly contact AMEX.
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ID
#2912587 Review #2912587 is a subjective opinion of poster.
Location
Frankfort, Michigan

Needed clarification on email. the young man was very helpful., he told me about other services my card entitled me to.

He explained the many ways my card was an asset. I felt very comfortable asking questions and getting the correct answers

User's recommendation: There is so awesome benefits with card especially for seniors.

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ID
#2906244 Review #2906244 is a subjective opinion of poster.
Location
Pittsburg, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

About payment

I have not received my child tax credit deposit from irs for September i will like to be notified when my payment is posting
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ID
#2902512 Review #2902512 is a subjective opinion of poster.
Location
The Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stole my money

Closed my account with out my concent and stole my money for no reason DONT USE THEM THERE *** SORRY
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ID
#2899532 Review #2899532 is a subjective opinion of poster.
Loss
$65
Preferred solution
Full refund

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