American Express Reviews and Complaints
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4
ISSUES RESOLVED
574
TOTAL REVIEWS
$830K
CLAIMED LOSSES
$5K
AVG LOSS
73K
PAGE VIEWS
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Ask a Question About American Express
Cons
- Customer service
- Unhelpful customer service
- Incompentent customer service
Pros
- Worse nighmare
- Waste of my time
- Were a great company until i became a fraud victim
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- Latest review first
- Most helpful reviews first
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American Express review: This is a pathetic experience with my AMEX card dispute transaction. It had been one month since it happened . Since then I am following up and they are still investigating. The grivence addressal tea
This is related to a dispute transacyion happened in my AMEX card. I raised the complain immediately and following up continiously and they are still looking into it. They initially said since this is dispute transaction they will keep it unbilled. But now they generated bill. Totally worthless customer care service. The grivence readdressal is even less inefficient. They don't even bother to reply about the complains
Most Helpful
Review
Service
American Express Customer Care
Cons
- Bad customer support
- Business policies - especially for long term valued customers
- Continuing errors and deposit theft
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
Tags
American Express review in Northwest Travis, Texas: Do not get this card
I had this card for several years. Paid down to a lower balance several times. Out of no where one day got a notification they were lowering my limit from 5,000 to 2,500. They told me if i were to pay 900.00 they would raise my limit back to the original. It seems to me they will drop your limit any time they want which will hurt your credit score. Once it is paid off this is one is going to be canceled.
Review
Pros
- Past product offerings
Cons
- How the service has not been what was advertised and promised
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
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Verified Reviewer
Been a card holder for years and service was never great but is now reached an all time low. Doing most business now with Capital One who actually has customer service ; are customer centric ; and understand digital that the brick and mortar dinosaurs at AMEX simply do...
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3 comments
Sorry, sport. You lost me with the term "Trumpian narcissism." Unable, thus to believe anything you say about Amex. Your agenda is showing.
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Review
Service
American Express Customer Care
Cons
- Way they handled things
- Bait and switch approach
- Limited value no travel assistance customer service is awful
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Let the company propose a solution
American Express review in Pasco, Washington: Don’t ever get or use this company
I had a payment due for 120 dollars,I made the payment on time,when I recieved my next statement I was charged 118 dollars in interest,2 dollars went to principal,hows that legal.
Review
Reason of review
Problems with payment
American Express review: Dont open one
On 11/20/2019 I called American Express and asked them to add my Son as an Authorized User. I received an Alert from Experian that 2 Hard Inquiries has been placed on my Credit. I called American Express, spoke to their "Credit Reporting specialist" and was told because I have a fraud alert on my credit then had to pull my credit to add my Son? This is a violation of Permissible Purpose F.C.R.A. It was not Disclosed, I didn't give permission for them to pull it 2 times.I was on phone for 15 minutes adding him and not once was that mentioned. Looks like others have suffered same Scenario can you say Federal Class Action, I CAN! Ive Managed a Finance Company for 36 years I know the law when it comes to pulling credit.
1 comment
Review
Pros
- Great security features
Reason of review
Violation of Permissable Purpose. F.C.R.A.
Preferred solution
Add my Son without pulling MY CREDIT!
I called American Express on 11/20/2019 and asked to add my Son as an Authorized User. I then received an Alert from Experian who I have a Membership through stating that American Express has placed 2 hard Inquiries on my Credit file. I called American Express and was...
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3 comments
First off I do not work for AMEX. I have however reviewed all agreements they provide when I received my card.
Here are the problems you face. 1. You agreed to allow them to pull your credit for any change to your card. 2.
You also agreed that they could change the agreement at anytime. The only time you can opp out of changes is if a fee or interest goes up.
In that case thye account is closed and you have to make payments to pay the balance off. They did not violate FCRA as you agreed to let them pull credit when you signed up for the card, or they changed the agreement.
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Review
American Express review in Miami, Florida: Look carefully at their annual Fee's, as they are going up in 2020
I am totally shocked to receive a letter from American Express telling me that their annual fee is going up to $99 in 2020. Here you have a company that reported a 10.144 Billion revenue for 2018, up 9%. Now they plan to increase that even more on the backs of their credit card owners. In my mind, they should be lowering the annual fees, not raise them. I think they will find they will be loosing members.
Review
Product
American Express Credit Card
American Express review in Duluth, Georgia: Canceled Account once I disputed Fees
My Amex Card was not use since 2017 . In 2019 started charging $385.00 on Monthly Statement after I was making my Monthly payment. Then I reported AMEX to the Consumer protection agency. ask agency to investigate ..American express canceled my 3 account and now 2 was in good standing never late they canceled that too. I call for Amex about my account personal loan. I had which is only 800.00 left 3,500.00 .last month and November,2019. I was transfer 5 time could not give me answer of my account. said call America.express.. they said call this number I inform them Scam...
Review
American Express review: Do not buy travel medical protection
Customer service is really poor
Review
Cons
- Unhelpul customer service
Reason of review
Poor customer service
American Express review: Stay away from this card they are ripoff
i have been waiting over 2 weeks for a refund to show back up on my card and it has not showed up. they said 2 to 5 days and i am working on my 8th day. and there customer service dont care about the service they provide. i have other refunds that i have been waiting on for a year and they took them down and said there is no other refunds i have print outs of this and notirised. i also cant get a straight awnser out of no one in the place
Review
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American Express review: What a joke
paid every month had high credit limit.lowered my limit by 4000 dollars.had over 5000 limit.used excuse balances on other cards high.there always looking for ways to get me to charge on their card.guess if i had it would have been ok.taked to cust service they tell you i understand,i feel the same way yet no reversal. customer beware
Review
Pros
- Very little at this point
Cons
- Unsensitiveto good customers who pay
Reason of review
credit limit decrease
Loss
$90000
Preferred solution
reinstate my original credit limits on both ae accounts
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Please, Please take these sons of #*$ to court and make them account for their actions. They basically ruined my financial life.
They are absolutely the worst of the worst. Ghouls, is the best word I can use to describe them.