American Express Reviews and Complaints
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Customers don't like
- Customer service
- Unhelpful customer service
- Incompentent customer service
Customers like
- Worse nighmare
- Waste of my time
- Were a great company until i became a fraud victim
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I have paid my bill on time for the last two years. I called to find out if I could have my APR dropped and all I got was the run around. The woman I talked to was from India and instead of answering my questions, she would use the same line over and over. I asked for...
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Company wrote 0 private or public responses to the review from 3 hours ago.
I didn't like
- Attitude and lack of effort of customer service
- Apathy
- Unhelpful customer service
I have been with american express for more than 10 years and I have had a few or maybe no late fee and interest charge on my card. I an attempt to upgrade my gold card, I was offered to apply for a new platinum Delta skymile card. Since I had an autopay on the gold...
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Company wrote 0 private or public responses to the review from Dec 05.
I was switched from a Visa to an American Express Card without my knowledge. I had a visa card I had not used in years, that was set up for auto pay. They sent it to my old address for 2 months. then I received a phone call from someone claiming I owed money to...
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Company wrote 0 private or public responses to the review from Dec 03.
Product
I liked
- I never even wanted the card
I didn't like
- Incompentent customer service
- Inability to resolve a problem that cost me time and oney
- Billing errors not corrected
Horrible experience with AmEx credit (SPG). Was promised a promotional offer upon signing up, which I never received. Took 5 months/9 phone calls, with several representatives confirming this promotion, before being told that I would not be getting it after all. Half...
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Company wrote 0 public responses to the review from Nov 21.
I didn't like
- Promotions
- Customer service
- False information repeatedly given to me
Bluebird card by American Express has deplorable customer service. Agents I have attempted to communicate with have poor English and poor listening skills. Their autoatendee system is terrible offering a gaggle of useless press number options. Getting to a person is...
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Company wrote 0 private or public responses to the review from Nov 19.
I love American express. you have to have very good to excellent credit. you also should be able to handle your money and don't live beyond your means.american ex works for me because I pay my bill on time and receive money back. they will fight for you with any return...
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Company wrote 0 public responses to the review from Nov 17.
I took advantage of a 0% interest balance transfer that was offered. First of all it cost $300 to transfer $10000 that was the first interest payment but whatever cost of doing business right? Then every month after that I was charged interest, when I called in I got...
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Company wrote 0 private or public responses to the review from Nov 15.
Here's my experience with AMEX Serve: I have never had a problem with them and I use Dollar General. I have done this over and over again. I have used multiple different, new cards and I have reloaded multiple times as well(for free, I might add). The only things that...
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Company wrote 0 public responses to the review from Nov 15.
This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet...
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Company wrote 0 private or public responses to the review from Nov 13.
Similar to American Express
I changed autopay to another bank and since it takes a month for this to go into effect I wasn't aware that another payment had to be made in interim. AE does send an email to make a payment since there is a delay but not everyone has time to read every email sent and...
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Company wrote 0 private or public responses to the review from Oct 29.
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Look at it this way, it’s a penalty for being so stupid as to not read the email they sent you, I guess next time you receive either snail mail or email you’ll read it won’t y...