American Express
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
American Express Overview
American Express has 1.9 star rating based on 651 customer reviews. Consumers are mostly dissatisfied.
58% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.
American Express has 1.9 star rating based on 651 customer reviews. Consumers are mostly dissatisfied.
58% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.50% of users think that American Express should improve its Customer Service.
50% of users say that they might use American Express in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Patients", "I think AMEX is the best. It’s the only credit card I use.", "Don’t join", "Recovery intel for stolen crypto and funds", "don't use this bank".
Most users ask American Express for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Express Reviews
"Problem of lost card solved immediately"
Lost American Express card. Reported to.customer servicecard canceled and new card created. It will be delivered tomorrow.
"I have been lock out"
Every time I changed my password. It would tell me Im still locked out. Then trying get a phone number that I dont have to pay $48. To get in. And it wont do...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bartlesville, Oklahoma
Fraud on my card account
- Ease of resolving merchant disputes
- Fraud and breach of contract
Preferred solution: Full refund
Problem of lost card solved immediately
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broomall, Pennsylvania
Scammer
User's recommendation: Hopefully anyone else doesn’t end up with this problem
Jensen Beach, Florida
Fraud
User's recommendation: no recommendation
Jensen Beach, Florida
Fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Resolved: Complaint as to my Hilton Honors points in the amount of 21,674 points not credited for August , 2023
Company fixed the issue and I have been provided with apology. No reply was received from American Express however missing Hilton Honor points were posted.to my Hilton Honors's account.
I contacted this company on three dates within a 30 date period to see why my "Honors" points had not been posted for the month of August ,2023 . No one could get this issue immediately resolved .
User's recommendation: . My missing points were finally posted to my account. Recommend Review monthly statements to verify Hilton Honors points earned are credited to your account,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AMEX Gift Cards are a SCAM
Preferred solution: Full refund
Issue was eventually resolved but I had to submit complaints thru multiple state and federal agencies before I got my refund. A lot of work for $150
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Kentucky
Canceled my prepaid card owed funds.
User's recommendation: Do not purchase they will cancel u without notice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disputed charge
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To see where my card is at
Preferred solution: More card maybe.
User's recommendation: I guess keep up the good hard work. Continue satisfied customers and improve more business too. I hope or pray in the near future me more even better too.
Irvine, California
23 Years of business with them -only offered the door
User's recommendation: Use AMEX but do not expect a two way street. They will NOT value you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
000000 I am a senior citizen and I can’t go online to make.. please callI need to make a payment
Preferred solution: Would like a human representation, not a voice mail! To make a payment ☝
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pay bill
- Cash back
- Fees too high
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not get your promotional offer
- Short wait time for representative when calling
- Promotional offers are a scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I applied for a Delta Miles Amex card online because of the 25,000 mile credit promotion but never received the promotional bonus.
- In the past they were a good company
- Poor customer service
User's recommendation: Stay away
Cancel card
Preferred solution: Calcel card
Duncanville, Texas
Bad business
User's recommendation: Don't do it..any issues arise customer service will be of no help
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I would never let a customer punch their info in in the future. The bank categorizes the transaction “card not present” even if it was there.
If you do decide to allow it, you need to punch it in. I’m pretty sure there is a procedure where you can call the card company and get a live person to authorize it.
Do you have cameras? What were the purchases for?