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Yentel A Ozh

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| map-marker Bartlesville, Oklahoma

Fraud on my card account

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American Express - Fraud on my card account
American Express - Fraud on my card account
American Express - Fraud on my card account
American Express - Fraud on my card account
American Express - Fraud on my card account
I went to the store I purchased the car from American Express search but up on purchase in the car they told him the car was already activated I place $500 on this card I have been in contact with the company trying to find out who what where and how this happened now they're being so rude to me hanging up the phone in my face all because
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Loss:
$500
Pros:
  • Ease of resolving merchant disputes
Cons:
  • Fraud and breach of contract

Preferred solution: Full refund

Labaron Bre

Problem of lost card solved immediately

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Lost American Express card. Reported to.customer servicecard canceled and new card created. It will be delivered tomorrow.
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Eithan Jwt

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| map-marker Broomall, Pennsylvania

Scammer

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American Express - Scammer
American Express - Scammer
American Express - Scammer
So I did get scammed out of my money thinking I had a buyer on Poshmark and they told me to use an American Express card, so I gave them up $200/$500 in the gift cards and this is the money I didn't have to begin with because I had to borrow money from family members and so when I went to call customer service about this issue the lady said they couldn't do anything about it because the money was already taken from them.
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User's recommendation: Hopefully anyone else doesn’t end up with this problem

Anonymous
map-marker Jensen Beach, Florida

Fraud

American Express - Fraud
I own a waterfront motel in Jensen Beach Florida. It's beyond belief to me that a couple could defraud me for $1,061.48 through their cunning actions. This couple stayed 10 days and denied two of their payments after leaving. They acted as though there was an issue sliding their card and manually entered it. They admitted to a police officer that they stayed at my motel and yet they were still able to deny charges and defraud me anyway. You'd think an officer's report would be enough to prove they stayed. American express is always sending me invitations to do business with them but that won't be happening after what happened here.
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User's recommendation: no recommendation

2 comments
Guest

I would never let a customer punch their info in in the future. The bank categorizes the transaction “card not present” even if it was there.

If you do decide to allow it, you need to punch it in. I’m pretty sure there is a procedure where you can call the card company and get a live person to authorize it.

Guest

Do you have cameras? What were the purchases for?

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Anonymous
map-marker Jensen Beach, Florida

Fraud

American Express - Fraud
No point! I'm a motel owner on the water in Jensen Beach Florida. It's a very unfair situation and so I'm so disgusted that a couple could defraud me for $1.061.48 through they're cunning acts. They admitted to an officer that they stayed at my motel but because they manually entered the credit card information they got away with denying the charge for two transactions four days apart. I have had many offers from American Express because of my outstanding credit but after this it won't be a company I'll do business with.
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Resolved
Daniel R Uzm

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Verified Reviewer
| map-marker New Orleans, Louisiana

Resolved: Complaint as to my Hilton Honors points in the amount of 21,674 points not credited for August , 2023

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Updated by user Sep 27, 2023

Company fixed the issue and I have been provided with apology. No reply was received from American Express however missing Hilton Honor points were posted.to my Hilton Honors's account.

Updated by user Sep 13, 2023

I contacted this company on three dates within a 30 date period to see why my "Honors" points had not been posted for the month of August ,2023 . No one could get this issue immediately resolved .

Original review Sep 12, 2023
This is a follow up message from my telephone conversation with Angela today along with two previous telephone conversations concerning my missing 21,674 points earned in August , 2023. In summary I have been told that this matter is under investigation and nothing else can be done at this time to have my points credited. From what I have been told there is no exact time table for this matter to be resolved except that some type of resolution will take place within the next 60 days . ( Start date of August 29,2023) I have been an American Express customer for over 30 years and a Hilton Honors customer for over five years. I am also a Diamond Hilton Time share customer and I use my points in association with my Hilton time share account. To say the least I am very disappointed that I cannot get this situation resolved. Please let me know if you need any additional information . Daniel " Dan: Ross
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User's recommendation: . My missing points were finally posted to my account. Recommend Review monthly statements to verify Hilton Honors points earned are credited to your account,

Annika P Fsx

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Verified Reviewer

AMEX Gift Cards are a SCAM

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AMEX gift cards used to be great but now no one will take them! Amazon, Google, Doordash, brick-and-mortar stores - all attempts to use a virtual AMEX gift card is declined. AMEX doesn't allow you to charge close to the total card balance. They also don't allow partial payments. So you inevitably end up with a few bucks left on a card that you cannot use. They will not allow you to consolidate your balance across multiple gift cards. They will not allow you to get a physical card (which has a better chance of being accepted). They insist that you try again at a different store or use the GPay or Google Wallet app. This does not work. I've essentially been cut off from about $150-worth of legal tender across 4 gift cards AMEX appears to be skilling small amounts of money from each gift card purchase. The entire system is set up in a way to keep you from spending your own money. Save yourself the aggrivation and embarrassement of giving an empty gift - don't use AMEX gift cards!
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Loss:
$157

Preferred solution: Full refund

1 comment
Guest

Issue was eventually resolved but I had to submit complaints thru multiple state and federal agencies before I got my refund. A lot of work for $150

James D Xnk

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Verified Reviewer
| map-marker London, Kentucky

Canceled my prepaid card owed funds.

American Express - Canceled my prepaid card owed funds.
You have closed my prepaid card with $211dollars on it and talked to customer fraud department and there was rooster crowing in back ground.very un professional,I purchased the Serve cash back American express card not two weeks after they canceled my card how can they canceled my card if I purchased and I had money pending $211 doll I have reciets proof of everythingd
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User's recommendation: Do not purchase they will cancel u without notice.

Earlene L Fjw

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Verified Reviewer

Disputed charge

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Never received product from the company contacted them via email never heard from them regarding my request of where are the sandals
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Loss:
$45

Preferred solution: Full refund

Evelyn T Cjt

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Verified Reviewer

To see where my card is at

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I got my card and everything okay. Its safe and sound. I am satisfied and happy. They are great people and great service too. Very helpful too. Thank you for everything and I do appreciate it so very much too. Your welcome too. Have a lovely day, weak, and weekend too. God bless y'all too. Good luck with everything too.
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Preferred solution: More card maybe.

User's recommendation: I guess keep up the good hard work. Continue satisfied customers and improve more business too. I hope or pray in the near future me more even better too.

Anonymous
map-marker Irvine, California

23 Years of business with them -only offered the door

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Apparently, it is AMEX way or the highway. I called trying to upgrade one of my cards and they told me I wasn't eligible for the sign-in bonus that new clients get, despite having had that card for 2 decades, and being a client with them for 24 years with ZERO late payments and with expense way into the 6 digits with them (business and personal). I was told no, and shown the door. Super surprised to be worth so little. I am glad I have my eggs in multiple baskets. BofA and Chase win with AMEX's lack of care.
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User's recommendation: Use AMEX but do not expect a two way street. They will NOT value you

Latiya Pri

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Verified Reviewer

000000 I am a senior citizen and I can’t go online to make.. please callI need to make a payment

My third trying to contact a representative to make a payment. I don't know why I don't receive your email with my code. Please help as I am senior citizen. Thank you I have tried. Im done trying to reach. help. I will not be charged a late fee. Send me statement and I will pay it. Also look at the comments above
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Preferred solution: Would like a human representation, not a voice mail! To make a payment ☝

Leslie P Ldr

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Verified Reviewer

Pay bill

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Just wanted to pay the balance of my bill so I forget penalized. I would like to make this an automated payment monthly.
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Pros:
  • Cash back
Cons:
  • Fees too high

Preferred solution: Price reduction

John G Pua

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Verified Reviewer

Did not get your promotional offer

Hello, I recently tried to determine why American Express did not provide the 25,000 delta miles as stated in the offer to open a Delta Airlines Amex card. The selection process and reasoning behind your decision appears to be arbitrary. I have spoke to several of you representatives and get different answers from each person. One supervisor (Adel) yesterday told me there was no reason. If there is no reason then it is arbitrary. Several told me that I was notified when I was applying that I did not qualify for your promotional offer. That did not happen. In fact there was a glitch when I was trying open the Amex account to buy tickets and I had to start all over again when the screen froze. It took be about 3 hours to open a Delta Miles Amex account and then buy tickets. There is no way I would have gone through this hassle and risked loosing my airline price or seat if it was not for your promotional offer. This is the first time in more than a decade anything like this happened when applying for a credit card. I recently applied for a Citi Bank card and received the promotional offer right away. My wife also applied for a Hilton Honors Amex and also received the promotional offer - no questions asked. Your representative had a very hard time explaining what happened. Its really bad business to offer a promotion and then renege on the offer without notification of any kind. It's even worse to renege for no reason. I placed my concern on pissedcustomer.com. It would be greatly appreciated if your promotional offer could be issued on my Delta Miles Amex Card. Thank you John Gee
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Loss:
$250
Pros:
  • Short wait time for representative when calling
Cons:
  • Promotional offers are a scam

Preferred solution: Full refund

John G Pua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I applied for a Delta Miles Amex card online because of the 25,000 mile credit promotion but never received the promotional bonus.

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Original review Aug 16, 2023
I called several times to figure out what happened. Amex indicated that I was notified when I applied that I may not get the offer - I was not notified. After I got the card I was not notified and after I called to inquire about the promotion I never received any correspondence that I did not get the promotion. Amex just gave me no reason why I did not get the promotion. I will cancel my card as soon as I pay the bill and will not do business with Amex in the future.
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Loss:
$250
Pros:
  • In the past they were a good company
Cons:
  • Poor customer service

User's recommendation: Stay away

Brian balestrieri B

Cancel card

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Service service service service service service service service service service services services service
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Preferred solution: Calcel card

Anonymous
map-marker Duncanville, Texas

Bad business

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Bought a prepaid giftcard that never worked ..but it sure took a fee Everytime I tried..had to call customer service 4/5 before anything happened finally after 30 days later they said they had to investigate the issue they would get back to me ..they never did...last call they finally said we'll refund it...said it would take 4-6 weeks just to get the refund..and i aint seen nothing since..I'll never buy another card with that logo on it...I bet if i missed a credit card payment you would call so fast..but since i prepaid...and lost money..on my end and not theirs..it's like f-u..never again!!
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User's recommendation: Don't do it..any issues arise customer service will be of no help

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