American Express
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
American Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Express has 1.9 star rating based on 662 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Express has 1.9 star rating based on 662 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend American Express to a friend or colleague.
- Rating Distribution
Pros: Worse nighmare, Waste of my time, Were a great company until i became a fraud victim.
Cons: Customer service, Horrible customer service, Incompentent customer service.38% of users think that American Express should improve its Customer Service.
44% of users say that they might use American Express in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Depends on if I’m able to create a account", "Fake account", "Do not get an American Express", "don’t buy from them", "DO NOT BUY AMERICAN EXPRESS GIFT CARDS!".
Most users ask American Express for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Express Reviews
"Everything is good."
I was confused with multiple cards I have. I have Visa card besides American Express card. Now everything is fine.
"No one fixed my problem"
my complaint is that I cant use my serve visa credit card because the money is still pending from the merchant or the person I bought it from and I keep trying...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need help creating a account
Preferred solution: I would like to create a checking account and possibly get a free $100 for choosing y’all
User's recommendation: Depends on if I’m able to create a account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AMERICAN EXPRESS GIFT CARD RIP OFF!!!!
How embarrassing to give someone a gift card only for them to call you and say it's been used. I took this card directly out of the envelope it was mailed in.
I removed it from the paper that is was attached to and gave to my friend. I am not sure what the issue is, but this makes me skeptical to keep buying these cards. THESE CARDS WERE PURCHASED DIRECTLY FROM AE GIFTCARD WEBSITE. Not in the store.
I called to get a refund or replacement and that was a nightmare!
I reported this in November and we are almost in February and I am still getting the runaround. They say they mailed the replacement, but I have not received it. Each time I call they say to wait a few more days or that they are going to escalate the ticket to see if the card has been reissued. I had been a long time customer, buying these giftcards every year.
NEVER AGAIN. I just need them to replace the one that they did not put the correct amount on from the very beginning. Horrible experience!!!
No one I spoke with seemed to think they was a big deal. I asked for a manager, but they would not let me speak to one!
- No comment
Preferred solution: Send the replacement card as promised!!!!
User's recommendation: DO NOT BUY AMERICAN EXPRESS GIFT CARDS!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed AmEx card.
- Inability to speak with anyone live
Honolulu, Hawaii
This you use points
User's recommendation: Don’t join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Denial of assistance in platinum travel matter
User's recommendation: Stray away from platinum card and all services
Interest charge of $72.22 for being few hours late
- Interest is outrageous
Preferred solution: Full refund
User's recommendation: will not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad experience
Preferred solution: Full refund
User's recommendation: Do not get an American Express
No one fixed my problem
Preferred solution: My card working
User's recommendation: don’t buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broomall, Pennsylvania
Scammer
User's recommendation: Hopefully anyone else doesn’t end up with this problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cincinnati, Ohio
This dispute a charge on my account
User's recommendation: Never order on line unless you receive a life person a information that checks out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
An order that I never received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Concern about fraud
Preferred solution: Reassurance that I do not have an account with American Express. I’m concerned about getting a letter from American Express saying they’re correcting a mistake and getting a check for one dollar. None of that makes sense. Please talk to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit card
Preferred solution: Speak to a person
User's recommendation: Answer phone
Town Creek, Alabama
Y’all must not want to know Superior Ancillary LLC
User's recommendation: Fake account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roubaix, Hauts-De-France
It as not been nice lately
User's recommendation: Poor
Benton, Kentucky
Additional fees
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You're going to find yourself in a deep hole if you don't stop charging things. "Don't buy from them" ?
They don't sell anything. It's a credit card.