American Express Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What was your experience with American Express?
Ask a Question About American Express
Customers don't like
- Customer service
- Uses overseas based customer service
- Unhelpful customer service
Customers like
- Worse nighmare
- Waste of my time
- Were a great company until i became a fraud victim
They Have Your Bill Due On The 2nd Of Each Month Hoping You Mail It End of Previous Month and Are Late So They Can Apply Late Fees. They have a 25 day cycle instead of what should legitimately be 30 days or more so that they can sting you for extra late-payment fees....
Read more
Not only do American Express screw over their consumer customers they also screw over their merchants. I think they use a dart board or a bingo tumbler to see who they will screw today. I have heard it from all sides the consumer, the merchants, and even the...
Read more
American Express - I refuse to accept this card as payment!
American Express charges higher credit card transaction fees in order to give handouts to their customers. Another prime example of {{redacted}} taking care of each other and cheating the working white man!
I travel incessantly, and I primarily use my Amex card for ticketed events (Broadway, West End, museums, etc.). When in Australia, I purchased a couple of admissions, and I had just engaged in an on-line transaction with a museum in Paris (I'm headed there tomorrow)....
Read more
jm
I hate them so much! Their brand is made out to be so excellent and exclusive but to be honest, they are the worst in every category for ALL the credit cards I've ever had.
I liked
- Ease of resolving merchant disputes
I didn't like
- Unnecessarily replaced my card and wasted my time
A few weeks ago I received an SMS from AMEX asking me to pay my annual fees. I had a card that ended in 2017. So I called them and told them I don't have a card anymore. After several phone calls and investigations I discovered that the card was sitting in the drawers...
Read more
My Serve account was hijacked (apparently internally). Amex has been useless in providing any information that is of use to me. They closed my card, would not expedite a replacement, would not inform me of the case number for the investigation, would not tell me...
Read more
I didn't like
- Customer service
I just want to be heard and maybe someone will update their outdated practices. I have always made payments on accounts I held jointly with my previous husband. Now I want to have my own account and they denied me because of accounts I'm not responsible for (Authorized...
Read more
I didn't like
- Bad customer support
WOW, we recently made a payment online to American Express (Amex) and they ACCIDENTLY made the payment 4X times as requested and approved via the recorded phone call! Upon calling Amex the following day, the monies they took in five (5) minutes now require WEEKS to...
Read more
Anonymous
I’m confused - they took the money 4x as requested, so what’s the problem - maybe next time you shouldn’t request they take it 4x
I recently purchased a gift-card at my local grocery store for a friend and when I used it. They said there was no money on my gift card and the store did not active it. When I called American Express they said I need a receipt to get a refund for my gift card that did...
Read more
Similar to American Express
This card is not worth your time. It states for good/excellent credit only. It’s a joke. If you aren’t already a AMEX card holder, they give you a pitiful credit limit. And you can NOT increase it for 60 days. The bonus only hits if you use the card 20x a period. The...
Read more
Select Reason
Company must be having financial difficulties if they resort to eating their young. Needs better management, better practices, and stop trying to cheat its own customers!