American Express Reviews and Complaints
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3
Issues
resolved
475
Total
reviews
$390K
Claimed
losses
$3K
Avg
loss
54.5K
Page
views
What was your experience with American Express?
Customers don't like
- Customer service
- Uses overseas based customer service
- Unhelpful customer service
Customers like
- Worse nighmare
- Waste of my time
- Were a great company until i became a fraud victim
American Express - They are insane
I informed American Express details including name and how pin number was obtained and I was informed that I authorized charges even after I filed police report. They refused to return money.
At LaGuardia Airport, trying to use AMEX Centurion Lounge for 30 minutes while waiting for my niece to depart on a flight. I am a 40 year+ AMEX card holder, Platinum for years. They refused me entry, wouldn't accomodate any requests or try and solve my problem. Called...
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I didn't like
- Poor customer service for platinum centurion lounge lga
American Express - Aggravated customer
American express will be the next company in a lawsuit they started good they take money now and hang up on you i will file a complaint with every person i can
This is by far the worst company I have came across. They blatantly lie while selling you the card with all welcome bonus and what not. but you will never see the fact of rewards offered to you. All the documentation will be sent on email and all rewards will be listed...
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I didn't like
- Unhelpful customer service
- Customer service is worst
ok, so I chose my tax refund to be put on AMEX Serve card. Got a card in a mail, got an email saying to activate the card. I registered, then logged in, then clicked on ACTIVATE and typed in correct card numbers. The system didn't accept the numbers and locked my card...
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I put money on this Amex card thinking money was safe later on that night I checked. My account and over $300 was gone. I called immediately they canceled the card, a week went by an nothing I called but they said that doing the investigation they discovered that I...
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I liked
- No hold time
I didn't like
- Allow fraud on your card
- Steal your money
Quite simply to get some of the worst customer service experience. This once iconic brand has dropped in brand affinity due to poor customer experience across all its cards. They no longer put the customer first! To be on hold for over ten minutes with their call...
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I didn't like
- Bad service and incompetence
- Billing errors not corrected
- On hold 45 minutes
You get what seems like the same guy , same age , same foreign language , same Stupity , I used my card in Hawaii for thousands of dollars yesterday I tried to use my card in Walmart for grocery’s ( 0 balance ) my card was declined twice , after I arrived home put my...
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Kalani
Your story line is fractured and badly written ; rather than look dumb, just shop with cash in the first place ; the white foreign invaders have spoiled the Hawaiian Islands t...
I have the Amex Serve Prepaid card. . So I cancelled an order from Shoe Dazzle and a week later my refund still wasn't available eventhough Shoe dazzle already gave approval code to Amex and Amex was able to tell me they had all info...after going back and forth with...
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Similar to American Express
I was alerted by AMEX of fraud on my account on Monday. They cancelled my card and said a new one would be sent out. I called to get a status on Friday and was told it would arrive by end of day Saturday. It didn't. I contacted AMEX customer service again and was told...
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TypeAmerican Express committed fraud and breach of contract against their customer. Share this video with your friends!https://www.youtube.com/watch?v=OCf-6Z7RFJk your message...