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In May 2017, I used American Express to purchase two tickets for September 2017 travel to Rome on Alitalia. Two weeks after the purchase Alitalia declared bankruptcy. Although they were still operating in September, Hurricane Irma hit our town (Naples FL) and we were...
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1.0
I didn't like
  • Attitude and lack of effort of customer service
#1174435
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Automotive Businesses Be Warned! When a customer can come into your stores and you do the job. You get all the necessary paperwork signed and do the job right and then because something else goes wrong with the vehicle 6 months later and American Express customers...
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1.0
I didn't like
  • Took the money back after 6 months
#1173866
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Had rude agents in all the Amex lounges and uninformed customer service agents on the phone. They did not help nor did they care. I pay over 500 for a credit card that won't allow me to use benefits for insignificant and ridiculous rules. Do not get the platinum card...
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1.1
#1173519
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American Express - I've got a nice card

American Express
#1153568
1.3
Details
But I did not request for it, in Mexico a promoter few days later ask me to sign some solicitude to get one. I'm thinking on declining it after I get it. I can not trust a credit card that doesn't have a bank. I just don't understand. Besides the rates are higher than other credit cards.
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American Express - They ripped me off $178. 55

American Express
#1131828
1.3
Details
A transaction did not go thru and they wont give me my money back.thieves they are.
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American Express - Terrible Customer Service

American Express
#1097590
1.6
Details
Service rep couldn't answer basic account questions. When I asked to speak with a supervisor he hung up on me. Terrible service.
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American Express

American Express
#1094096
1.0
Details
This bank is really horrible....this bank really pissed me off...I suggest everyone don't do business with this *** bank
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Bluebird opened a new account in my name without my Authorization, and sent the confirmation to my new email address that was never given to them. I have calked fraud to close it immediately, and I am still receiving Congratulatory emails. I am really put off by having...
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1.7
#1172151
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Its been over ten years I am with Amex. I called today after being the decline on a charge. I called customer service who forward me to a very sad CSR who asked me some question and told me that there is no fraud on your card let me forward you to another one. I asked...
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1.1
I liked
  • Worse nighmare
  • Waste of my time
I didn't like
  • Bad service and incompetence
  • Fraud department is a fraud
  • Treat longterm customers like dirt
#1171909
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My company ran an am ex card for a customer's bill. First we ran a down payment on 11-8-17, did not receive that for 1.5 months. Not realizing that happened we ran the final bill of 1072.40 from an am ex card, on 12-22-17. No Money from am ex yet on 1-17-18. Yet they...
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#1171089
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Have being using my AMEX for more than 12 years without penalties, late payments, no issue at all. Taking care of it as my best card, we use it every single day (my wife and me) Today received a letter letting me know they will rise my APR from 8.99 to 14.99 just like...
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#1170322
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I contacted them via the app in chat and via Facebook. In the app I asked a simple question and they kept giving me an automated response to call. On FB I said the same question and immediately got an automated response that they couldn’t understand. I simply said I...
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1.0
#1168062
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They blocked my card after I had used it for a couple of times and paid my first bill in full. When I called the lady asked me a bunch of security questions wich I answered correctly but still asked me to send by fax 3 pieces of id's to verify my address and other...
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3.0
I didn't like
  • Bad customer support
#1166819
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Contact American Express

Mailing Address:
American Express, Bill Payment
P.O. Box 360001
Fort Lauderdale, Florida 33336-0001
United States
Phone:
(855) 431-6035
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I was approved with two accounts that i paid every month $100-200 dollars every statement each card. I had problems logging into my account and unfortunately the payment was late. American express reduced my limit, and now reports to the major credit bureaus that I...
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1.0
#1166509
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