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American Express - AMEX = Pure Harassment
American Express - AMEX = Pure Harassment
A few weeks ago I received an SMS from AMEX asking me to pay my annual fees. I had a card that ended in 2017. So I called them and told them I don't have a card anymore. After several phone calls and investigations I discovered that the card was sitting in the drawers...
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#1348921
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They dont keep their words/ they are not willing to solve the problem EVEN the problem is caused by themselves. They dont care if customer is facing difficulties and inconveniences. They ignore problems that customer is facing again which is not my fault but American...
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Anonymous
Anonymous

Sounds like you are at the mercy of the account and it would help a lot if you got another card to use when they have messed up.

2.1
I didn't like
  • Attitude and lack of effort of customer service
  • Lied to
  • Never got a call back
#1268377
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My Serve account was hijacked (apparently internally). Amex has been useless in providing any information that is of use to me. They closed my card, would not expedite a replacement, would not inform me of the case number for the investigation, would not tell me...
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3.7
I didn't like
  • Customer service
#1347657
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I recently purchased a gift-card at my local grocery store for a friend and when I used it. They said there was no money on my gift card and the store did not active it. When I called American Express they said I need a receipt to get a refund for my gift card that did...
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#1329408
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I just want to be heard and maybe someone will update their outdated practices. I have always made payments on accounts I held jointly with my previous husband. Now I want to have my own account and they denied me because of accounts I'm not responsible for (Authorized...
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4.0
I didn't like
  • Bad customer support
#1339885
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The last 5 digits of my card is 61002 I have received the statement for the month of July (07/29/2018) for an amount of 439.18 whereas the amount I had spent was only $403.19 the non-plan balance: 237.63 and plan balance is 165.56 totaling to $ 403.19 When I try to...
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1.0
#1321161
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Recently needed a cash advance but after countless attempts each transavtion was declined. I have $155 available credit and tried to advance myself $140, but every time it was declined. I give up! I cant make purchases or cash advances so the card and membership are...
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Anonymous
Matthew

Same experience. Really awful card and customer service. Non English speaking call center. After being a member for 20 years, payed off and closed my account. Search for ways ...

#1318649
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American Express - Reward travel

My account was blocked during a point transfer transaction and I was told no one could change this computer block and my account would be blocked for 6 Wks so my 350000 points could not be used!! The trip I was planning for a year had to be cancelled. I spent hours on the phone with amex with I’m sorry but no one can lift an automated block
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1322685
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Sadly the same exact incident just happened to me on 7/11/2018 I wS told by American Express Fraud Two that the person wS one of their inside people and that I should receive my refund within 10 business days but the following day I received an email saying I violated...
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1.0
#1311338
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I travel incessantly, and I primarily use my Amex card for ticketed events (Broadway, West End, museums, etc.). When in Australia, I purchased a couple of admissions, and I had just engaged in an on-line transaction with a museum in Paris (I'm headed there tomorrow)....
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1.5
I liked
  • Ease of resolving merchant disputes
I didn't like
  • Unnecessarily replaced my card and wasted my time
#1358633
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