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I travel incessantly, and I primarily use my Amex card for ticketed events (Broadway, West End, museums, etc.). When in Australia, I purchased a couple of admissions, and I had just engaged in an on-line transaction with a museum in Paris (I'm headed there tomorrow)....
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Anonymous
jm

I hate them so much! Their brand is made out to be so excellent and exclusive but to be honest, they are the worst in every category for ALL the credit cards I've ever had.

1.5
I liked
  • Ease of resolving merchant disputes
I didn't like
  • Unnecessarily replaced my card and wasted my time
#1358633
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I was switched from a Visa to an American Express Card without my knowledge. I had a visa card I had not used in years, that was set up for auto pay. They sent it to my old address for 2 months. then I received a phone call from someone claiming I owed money to...
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I liked
  • I never even wanted the card
I didn't like
  • Billing errors not corrected
  • Incompentent customer service
  • Inability to resolve a problem that cost me time and oney
#1414302
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I took advantage of a 0% interest balance transfer that was offered. First of all it cost $300 to transfer $10000 that was the first interest payment but whatever cost of doing business right? Then every month after that I was charged interest, when I called in I got...
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#1401277
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I have paid my bill on time for the last two years. I called to find out if I could have my APR dropped and all I got was the run around. The woman I talked to was from India and instead of answering my questions, she would use the same line over and over. I asked for...
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1.0
I didn't like
  • Never got a call back
  • Apathy
  • Attitude and lack of effort of customer service
#1420384
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Bluebird card by American Express has deplorable customer service. Agents I have attempted to communicate with have poor English and poor listening skills. Their autoatendee system is terrible offering a gaggle of useless press number options. Getting to a person is...
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#1403613
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I changed autopay to another bank and since it takes a month for this to go into effect I wasn't aware that another payment had to be made in interim. AE does send an email to make a payment since there is a delay but not everyone has time to read every email sent and...
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Anonymous
Anonymous

Look at it this way, it’s a penalty for being so stupid as to not read the email they sent you, I guess next time you receive either snail mail or email you’ll read it won’t y...

1.0
#1390841
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American Express - STAY AWAY FROM AMEX SERVE! THEY WILL BETRAY YOU!

Just tried to renew a gym membership today after reloading it in a Walgreens an hour prior let that sink in both things happened today. I'm totally making a rant video on my YouTube channel. I'm officially changing companies today. I'm going to say the same thing in my video that I don't want reps coming to me to say they wanna make it up to me. But in 5 hours I'm buying a new prepaid card from a different company. $75 wasted for an unprofessional company. Oh and you're calling from India so I'm not going to *** bother. Goodbye AmEx Serve. Oh and I have the free reload kind.
1.2
Details
Additional Fees
Customer service
Diversity of Products or Services
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Product or Service Quality
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Website
#1434066
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Not only do American Express screw over their consumer customers they also screw over their merchants. I think they use a dart board or a bingo tumbler to see who they will screw today. I have heard it from all sides the consumer, the merchants, and even the...
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#1367324
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I have been with american express for more than 10 years and I have had a few or maybe no late fee and interest charge on my card. I an attempt to upgrade my gold card, I was offered to apply for a new platinum Delta skymile card. Since I had an autopay on the gold...
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Anonymous
Anonymous

Lol you made a wrong assumption and it’s amex’s Fault and now you’re going to sue them because you made a mistake? Omg that’s funny

#1416118
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American Express - AMEX = Pure Harassment
American Express - AMEX = Pure Harassment
A few weeks ago I received an SMS from AMEX asking me to pay my annual fees. I had a card that ended in 2017. So I called them and told them I don't have a card anymore. After several phone calls and investigations I discovered that the card was sitting in the drawers...
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#1348921
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