Most helpful reviews first
I travel incessantly, and I primarily use my Amex card for ticketed events (Broadway, West End, museums, etc.). When in Australia, I purchased a couple of admissions, and I had just engaged in an on-line transaction with a museum in Paris (I'm headed there tomorrow)....Read more
- Ease of resolving merchant disputes
I didn't like
- Unnecessarily replaced my card and wasted my time
I was switched from a Visa to an American Express Card without my knowledge. I had a visa card I had not used in years, that was set up for auto pay. They sent it to my old address for 2 months. then I received a phone call from someone claiming I owed money to...Read more
- I never even wanted the card
I didn't like
- Billing errors not corrected
- Incompentent customer service
- Inability to resolve a problem that cost me time and oney
I took advantage of a 0% interest balance transfer that was offered. First of all it cost $300 to transfer $10000 that was the first interest payment but whatever cost of doing business right? Then every month after that I was charged interest, when I called in I got...Read more
I have paid my bill on time for the last two years. I called to find out if I could have my APR dropped and all I got was the run around. The woman I talked to was from India and instead of answering my questions, she would use the same line over and over. I asked for...Read more
I didn't like
- Never got a call back
- Attitude and lack of effort of customer service
Bluebird card by American Express has deplorable customer service. Agents I have attempted to communicate with have poor English and poor listening skills. Their autoatendee system is terrible offering a gaggle of useless press number options. Getting to a person is...Read more
I changed autopay to another bank and since it takes a month for this to go into effect I wasn't aware that another payment had to be made in interim. AE does send an email to make a payment since there is a delay but not everyone has time to read every email sent and...Read more
American Express - STAY AWAY FROM AMEX SERVE! THEY WILL BETRAY YOU!
Just tried to renew a gym membership today after reloading it in a Walgreens an hour prior let that sink in both things happened today. I'm totally making a rant video on my YouTube channel. I'm officially changing companies today. I'm going to say the same thing in my video that I don't want reps coming to me to say they wanna make it up to me. But in 5 hours I'm buying a new prepaid card from a different company. $75 wasted for an unprofessional company. Oh and you're calling from India so I'm not going to *** bother. Goodbye AmEx Serve. Oh and I have the free reload kind.
Not only do American Express screw over their consumer customers they also screw over their merchants. I think they use a dart board or a bingo tumbler to see who they will screw today. I have heard it from all sides the consumer, the merchants, and even the...Read more
I have been with american express for more than 10 years and I have had a few or maybe no late fee and interest charge on my card. I an attempt to upgrade my gold card, I was offered to apply for a new platinum Delta skymile card. Since I had an autopay on the gold...Read more
A few weeks ago I received an SMS from AMEX asking me to pay my annual fees. I had a card that ended in 2017. So I called them and told them I don't have a card anymore. After several phone calls and investigations I discovered that the card was sitting in the drawers...Read more
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