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American Express review: This is a pathetic experience with my AMEX card dispute transaction. It had been one month since it happened . Since then I am following up and they are still investigating. The grivence addressal tea

1.0
Details
American Express review - This is a pathetic experience with my AMEX card dispute transaction. It had been one month since it happened . Since then I am following up and they are still investigating. The grivence addressal tea
This is related to a dispute transacyion happened in my AMEX card. I raised the complain immediately and following up continiously and they are still looking into it. They initially said since this is dispute transaction they will keep it unbilled. But now they generated bill. Totally worthless customer care service. The grivence readdressal is even less inefficient. They don't even bother to reply about the complains
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Review
#1689849 Review #1689849 is a subjective opinion of poster.
Service
American Express Customer Care
Cons
  • Bad customer support
  • Business policies - especially for long term valued customers
  • Continuing errors and deposit theft
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
Tags
  • Purchase Protection
1.5
Details
I called American Express on 11/20/2019 and asked to add my Son as an Authorized User. I then received an Alert from Experian who I have a Membership through stating that American Express has placed 2 hard Inquiries on my Credit file. I called American Express and was...
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3 comments
Anonymous
#1780090

First off I do not work for AMEX. I have however reviewed all agreements they provide when I received my card.

Here are the problems you face. 1. You agreed to allow them to pull your credit for any change to your card. 2.

You also agreed that they could change the agreement at anytime. The only time you can opp out of changes is if a fee or interest goes up.

In that case thye account is closed and you have to make payments to pay the balance off. They did not violate FCRA as you agreed to let them pull credit when you signed up for the card, or they changed the agreement.

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Review
#1712938 Review #1712938 is a subjective opinion of poster.

American Express review: Do not buy travel medical protection

1.0
Details
Customer service is really poor
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Review
#1706268 Review #1706268 is a subjective opinion of poster.
Cons
  • Unhelpul customer service
Reason of review
Poor customer service

American Express review: What a joke

2.6
Details
paid every month had high credit limit.lowered my limit by 4000 dollars.had over 5000 limit.used excuse balances on other cards high.there always looking for ways to get me to charge on their card.guess if i had it would have been ok.taked to cust service they tell you i understand,i feel the same way yet no reversal. customer beware
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Review
#1698251 Review #1698251 is a subjective opinion of poster.
Pros
  • Very little at this point
Cons
  • Unsensitiveto good customers who pay
Reason of review
credit limit decrease
Loss
$90000
Preferred solution
reinstate my original credit limits on both ae accounts
Tags
  • The Card
1.0
Details
I've had a serve card for over 5 years and loved it. Have twin daughters in college in Ga. I have the load card and they have the spend card. I could finance them and could see what every cent was spent on. I had over $2,300 loaded on it for them to pay rent and...
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Review
#1686415 Review #1686415 is a subjective opinion of poster.
Product
American Express Serve Prepaid Card
Cons
  • Manager not available to take call
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
2.2
Details
I have disputed a charge with AMEX for a no show at the Hotel @ Fifth Avenue since June 2019. The date in question was May 7 2019. I explained to them l was on a United flight with a stopover in Houston. They had a very bad rain storm there and diverted us to Austin...
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Review
#1660762 Review #1660762 is a subjective opinion of poster.
Product
American Express Simplycash Credit Card
Pros
  • Past product offerings
Cons
  • Unable to resolve my problem in a timely manner
  • Fraud department wants me to work this out with the merchant
Reason of review
Problems with payment
Loss
$299
Preferred solution
Full refund

American Express review in Miami, Florida: Look carefully at their annual Fee's, as they are going up in 2020

1.0
Details
I am totally shocked to receive a letter from American Express telling me that their annual fee is going up to $99 in 2020. Here you have a company that reported a 10.144 Billion revenue for 2018, up 9%. Now they plan to increase that even more on the backs of their credit card owners. In my mind, they should be lowering the annual fees, not raise them. I think they will find they will be loosing members.
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Review
#1712551 Review #1712551 is a subjective opinion of poster.
Product
American Express Credit Card

American Express review in Duluth, Georgia: Canceled Account once I disputed Fees

1.4
Details
My Amex Card was not use since 2017 . In 2019 started charging $385.00 on Monthly Statement after I was making my Monthly payment. Then I reported AMEX to the Consumer protection agency. ask agency to investigate ..American express canceled my 3 account and now 2 was in good standing never late they canceled that too. I call for Amex about my account personal loan. I had which is only 800.00 left 3,500.00 .last month and November,2019. I was transfer 5 time could not give me answer of my account. said call America.express.. they said call this number I inform them Scam...
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Review
#1711152 Review #1711152 is a subjective opinion of poster.
1.0
Details
Of all the big credit card companies, my experience with American Express as been the most unpleasant as of recently and their service the worst. As a note: I have had a credit history for about 4 decades and I have never defaulted on a a monthly payment to a loan or...
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1 comment
Machele
#1754675

The lesson to be learned from your experience is to never, ever allow auto payment of bills. It is not hard to get a paper statement of what you owe and then write a check to pay it.

Or, you can do it an easier way and when you get the paper bill, just go online to your bank and pay it via the bank's "bill pay" or whatever they call it. Most banks offer this free and it is a secure way and an easy way to pay monthly bills. Some credit unions still charge for this, but they will eventually catch on. As for the customer service reps at AmEx, know that when dealing with them over the phone you rarely get someone who really cares about your problem or how to fix it.

That's just the way it is.

Your card is now cancelled. Consider that a good thing for you in the long run.

Review
#1666897 Review #1666897 is a subjective opinion of poster.
Product
American Express Credit Card
Reason of review
Poor customer service

Contact American Express Customer Service

Website:
Mailing Address:
P.O.Box 981535
El Paso, Texas 79998-1535
United States
Phone:
(800) 528-4800
All American Express Contacts

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American Express review: Dont open one

On 11/20/2019 I called American Express and asked them to add my Son as an Authorized User. I received an Alert from Experian that 2 Hard Inquiries has been placed on my Credit. I called American Express, spoke to their "Credit Reporting specialist" and was told because I have a fraud alert on my credit then had to pull my credit to add my Son? This is a violation of Permissible Purpose F.C.R.A. It was not Disclosed, I didn't give permission for them to pull it 2 times.I was on phone for 15 minutes adding him and not once was that mentioned. Looks like others have suffered same Scenario can you say Federal Class Action, I CAN! Ive Managed a Finance Company for 36 years I know the law when it comes to pulling credit.
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1 comment
Anonymous
#1781787

Please, Please take these sons of #*$ to court and make them account for their actions. They basically ruined my financial life.

They are absolutely the worst of the worst. Ghouls, is the best word I can use to describe them.

Review
#1712940 Review #1712940 is a subjective opinion of poster.
Pros
  • Great security features
Reason of review
Violation of Permissable Purpose. F.C.R.A.
Preferred solution
Add my Son without pulling MY CREDIT!