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I travel incessantly, and I primarily use my Amex card for ticketed events (Broadway, West End, museums, etc.). When in Australia, I purchased a couple of admissions, and I had just engaged in an on-line transaction with a museum in Paris (I'm headed there tomorrow)....
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Anonymous
jm

I hate them so much! Their brand is made out to be so excellent and exclusive but to be honest, they are the worst in every category for ALL the credit cards I've ever had.

1.5
I liked
  • Ease of resolving merchant disputes
I didn't like
  • Unnecessarily replaced my card and wasted my time
#1358633
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I changed autopay to another bank and since it takes a month for this to go into effect I wasn't aware that another payment had to be made in interim. AE does send an email to make a payment since there is a delay but not everyone has time to read every email sent and...
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Anonymous
Anonymous

Look at it this way, it’s a penalty for being so stupid as to not read the email they sent you, I guess next time you receive either snail mail or email you’ll read it won’t y...

1.0
#1390841
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Not only do American Express screw over their consumer customers they also screw over their merchants. I think they use a dart board or a bingo tumbler to see who they will screw today. I have heard it from all sides the consumer, the merchants, and even the...
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#1367324
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American Express - AMEX = Pure Harassment
American Express - AMEX = Pure Harassment
A few weeks ago I received an SMS from AMEX asking me to pay my annual fees. I had a card that ended in 2017. So I called them and told them I don't have a card anymore. After several phone calls and investigations I discovered that the card was sitting in the drawers...
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#1348921
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They Have Your Bill Due On The 2nd Of Each Month Hoping You Mail It End of Previous Month and Are Late So They Can Apply Late Fees. They have a 25 day cycle instead of what should legitimately be 30 days or more so that they can sting you for extra late-payment fees....
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Anonymous
Anonymous

Company must be having financial difficulties if they resort to eating their young. Needs better management, better practices, and stop trying to cheat its own customers!

1.0
#1375107
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They dont keep their words/ they are not willing to solve the problem EVEN the problem is caused by themselves. They dont care if customer is facing difficulties and inconveniences. They ignore problems that customer is facing again which is not my fault but American...
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Anonymous
Anonymous

Sounds like you are at the mercy of the account and it would help a lot if you got another card to use when they have messed up.

2.1
I didn't like
  • Attitude and lack of effort of customer service
  • Never got a call back
  • Lied to
#1268377
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This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet...
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1.0
I didn't like
  • Way i was treated as a hispanic
#1399444
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My Serve account was hijacked (apparently internally). Amex has been useless in providing any information that is of use to me. They closed my card, would not expedite a replacement, would not inform me of the case number for the investigation, would not tell me...
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3.7
I didn't like
  • Customer service
#1347657
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I recently purchased a gift-card at my local grocery store for a friend and when I used it. They said there was no money on my gift card and the store did not active it. When I called American Express they said I need a receipt to get a refund for my gift card that did...
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#1329408
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I just want to be heard and maybe someone will update their outdated practices. I have always made payments on accounts I held jointly with my previous husband. Now I want to have my own account and they denied me because of accounts I'm not responsible for (Authorized...
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4.0
I didn't like
  • Bad customer support
#1339885
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