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Fw: WHY IGNORING my emaiLPeople

reda moselhiyAug 5

To

OPTIMA CUSTOMER

----- Forwarded Message -----From: reda moselhiy To: OPTIMA CUSTOMER Sent: Monday, 27 July 2015, 9:54Subject: Fw: WHY IGNORING my emaiL

Dear Optima CardI Would very much appreciate it if I could know why I cannot get the The RENEWAL CARD while I paid the Membership fee.

Thank you.

My Regards,

You’re Sincerely

Reda M. Rahman

----- Forwarded Message -----From: reda moselhiy To: "spoof@americanexpress.com" Cc: American Express Sent: Thursday, 16 July 2015, 9:04Subject: Fw: WHY IGNORING my emaiL

----- Forwarded Message -----From: reda moselhiy To: OPTIMA CUSTOMER Cc: American Express Sent: Wednesday, 1 April 2015, 9:26Subject: Fw: WHY IGNORING my emaiL

Dear Optima Amex Customer Service

I don’t understand why you are not replying to all of my email’s ? I received an mail from you dated On 2 / 16 / 15 which is about (Notice of Important Change to Your Account Terms ).

But IGNORING my email!!! ???

Until now I did not get The RENEWAL CARD , moreover the membership was paid on time but for NO CARD .

Please I would very much appreciate it to get The RENEWAL CARD.

Thank You

My Regards

REDA M. RAHMAN

----- Forwarded Message -----From: reda moselhiy To: "spoof@americanexpress.com" Cc: "AmericanExpress@welcome.aexp.com" Sent: Friday, 26 December 2014, 4:00Subject:

Dear Optima Amex Customer Service

I sent you before regarding my EXPIRED CARD 10/14 and until now I did not received the RENEWAL CARD .

ONLINE website is very hard to use it ,I cannot find ( safe center message )

I would very much appreciate to get it.

Thank you.

My Regards,

REDA M. RAHMAN

9667XXXX XXXXX6 – 23008

Address for verification reason:

Jl.cempaka putih tengah 2 no. 6Jakarta Pusat 10510Indonesia

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OPTIMA AMEX.docxDownloadViewRENEWAL CARD INFORMATION EMAIL.docxDownloadView

This person wrote the review because of poor customer service of american express account from American Express. Reviewer claimed that he or she wants American Express to read this review and look into the issue (if any).

The most disappointing in user's experience was incompentent customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
#1076322

Dear Reda,

Looks like you got a fake mail from someone designed to get your personal details!

Amex and all other banks and card agencies NEVER send this type of mails!

Daniel

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