I have been an American Express credit card member for close to 15years.
I never asked for a credit increase because did not want it to begin with. Unlike most credit cards - Amex management was pathetic to not even consider an automatic increase in credit line.
I recently closed out my Amex Blue card. Got done with the *** association with Amex. Reason - in 15 years had 4 late fee reversals. Almost all credit cards give up to 1 or 2 late fee reversals to a customers in one year especially when the cause is genuine and the customer is maintaining a good account history. But *** AmEx just give a *** about this customer association.
BTW - always paid in full and this last time I was late by 2 days to make the payment. The reason, I was out of the country for an urgent trip and while I was there I did not have ready access to internet. I explained my situation to AmEx and I was told - hey make your payment in full and then we will take care of you. I did that and called back in - ONLY TO BE RUDELY TOLD - SORRY CANNOT GIVE YOU THE $25.00 BACK AS YOU WERE LATE IN MAKING PAYMENT. My explanation that my account actually was having a credit and that there was just one Costco charge that I made on the account - due to which there was a balance. Did not make any bloody difference to various levels of AmEx customer service and also their managers. I must add here that I was in fact maintaining a +ve Credit on the *** AmEx card that these bunch of b***** did not bother to send it back to me on their own in the first place.
I am so pissed with Amex that they bloody well give a $25.00 late fees more value over a customer who was with them for the past ~15years - AMAZING AMEX YOU F****ERS ARE JUST TERRIBLE!!!!!
I swear that I WILL NEVER EVER SIGN UP FOR AN AMEX CARD - ALSO will make sure that my friends, corporate customers / company people - know about how AMEX treats customers. And will get them to switch their credit cards and corporate credit cards to VISA OR MASTERCARD over AMEX.
Good RIDDANCE TO AMEX!!!!!!!!!!! *** A********S